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TK Maxx - Hemel Hempstead

Unit A, Riverside Retail Park, Hemel Hempstead, HP1 1BT

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located off Selden Hill.
    • The name of the car park is Riverside Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Level 2 - Car Park Footbridge)

  • This entrance is located on the pedestrian footbridge from the Riverside Car Park.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 180cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.

Entrance (Ground Floor)

  • This entrance is located at the front of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 170cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access via lift as you enter.

Lift

  • The lift surveyed is located to the left as you enter.
  • The distance from the ground floor entrance is 5m.
  • The most accessible route to the lift has step-free level access.
  • Floors G, 1 and 2 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 140cm (width) x 200cm (depth).
  • The internal lift control buttons have tactile markings and a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located in front of you as you enter.
  • Floors G, 1 and 2 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm .
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Escalators

  • The escalators surveyed are located to the right as you enter.
  • Floors G, 1 and 2 are accessed by escalators.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are not clearly marked.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Shop Floor (First Floor)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some aisles are obstructed by pillars.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available on this floor includes: stools.
  • Customers can obtain click and collect items from the click and collect portal next to the fitting rooms.
  • Lighting levels vary due to the size of the space.

Fitting Room with Adaptations (First Floor)

  • Access View
    • The fitting room surveyed is located at the rear of the first floor shop floor.
    • The fitting room surveyed is for any gender.
    • The distance from the lift is 65m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is pictorial and written text signage for the fitting room.
    • The door opens outwards and has a high visual contrast.
    • The width of the opening is 95cm.
    • Internally the door has a high visual contrast.
    • There is a lever twist lock.
  • Dimensions and Features View
    • The dimensions of the fitting room are 160cm (width) x 244cm (depth).
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and a dropdown rail available.
    • The grab rails have a low visual contrast.
    • The dropdown rail has a low visual contrast.
    • There is a wall mounted chair available.
    • The seat/chair is 52cm from the floor.
    • There is no assistance bell.
    • There is no emergency alarm.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 92cm and 160cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.

Standard Fitting Room (First Floor)

  • The fitting room surveyed is located at the rear of the first floor shop floor.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 65m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a high visual contrast.
  • The width of the opening is 67cm.
  • Internally the door has a high visual contrast.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.
  • Lighting levels were even at the time of the survey.

Checkouts (First Floor)

  • The checkout area is located to the left as you exit the lift, then left and at the opposite end of the shop floor.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • The queue width for the main checkouts is at least 150cm and the width at each turn is at least 150cm.
  • The height of the payment counter is 130cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 92cm.
  • The counter has a screen.
  • The chip and pin card machines are moveable.
  • There is a portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.

Shop Floor (Second Floor)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some aisles are obstructed by pillars.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available on this floor includes: stools.
  • Lighting levels vary due to the size of the space.

Checkouts (Second Floor)

  • The checkout area is located to the right as you exit the lift.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • The queue width for the main checkouts is at least 150cm and the width at each turn is under 150cm.
  • The height of the payment counter is 101cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 91cm.
  • The chip and pin card machines are moveable.
  • There is a portable hearing assistance system.
  • Lighting levels were even at the time of the survey.