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Canary Wharf DLR Station

1 Canada Square, Canary Wharf, London, E14 5AA

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Access Guide

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Introduction

  • Related link TFL Accessibility Guides.
  • Https://tfl.gov.uk/forms/12387.aspx
  • Related link DLR Timetable.
  • Https://tfl.gov.uk/dlr/timetable/dlr?fromId=940GZZDLBEC
  • Comments View
    • All DLR stations have step-free access between the street and the platform.
    • The level change between the platform and the train may vary and can be up to 5cm (2 in).
    • There may be a gap of up to 7.5cm (3 in) between the train and the platform edge.
    • TFL produce a range of audio and large print accessibility guides, including how the DLR links with other networks.
    • There are also details of assisted travel schemes and mentoring schemes.
    • Most DLR stations do not have doors or barriers.
    • The stations are open 24 hours.
    • Please see the DLR timetable for details of train operating times at each station.
    • All platforms have a push-button alarm help point linked to a control centre.
    • The alarm point speaker incorporates a hearing loop.

Location

  • The venue is located within Canary Wharf.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Limehouse.
  • The nearest underground station is Canary Wharf - Jubilee Line.
  • Comments View
    • Canary Wharf DLR station is located within the Cabot Place section of Canary Wharf shopping centre and offices.
    • There is direct level access from within the building.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Cabot Place Car Park.
    • The car park is located off Cooks Close.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Outside Access (Cabot Place from North Colonnade)

  • Entrance View
    • This information is for the entrance located leading from the north colonnade.
    • There is stepped access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 82cm.
  • Step(s) View
    • The step(s) is/are located immediately after the entrance.
    • There is/are 13 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 13cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
  • Comments View
    • This entrance opens into the ticket hall below the platforms.

Outside Access (Cabot Place from South Colonnade)

  • Entrance View
    • This information is for the entrance located leading from the south colonnade to the shopping mall.
    • There is ramped/sloped or stepped access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 110cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 84cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you enter.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 120cm (3ft 11in).
    • The lighting levels at the ramp/slope are low to moderate.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located ahead as you enter.
    • There is/are 13 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 12cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are low to moderate.
  • Comments View
    • There are double, heavy manual doors to the right of the automatic door.
    • This entrance opens onto the ticket hall, below platform level.

Lift (Cabot Place from North Colonnade)

  • There is a lift for public use.
  • The lift is located to the left or right of the north entrance steps, approaching the station.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are street - ticket hall - platforms 2-3 and 4-5.
  • The lift is 5m (5yd 1ft) from the Cabot Place from North Colonnade entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 105cm x 140cm (3ft 5in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There are separate lifts to access platforms 2-3 and 4-5.
    • Both lifts give access from street level to the ticket hall.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • This office is located on plaforms 4 and 5.
  • There is not a ticket office.
  • The train companies that operate within this station include:.
  • Please click here for access information for DLR.
  • There is not a taxi rank at the station.
  • Shops and services within the station include Feltons Flowers.
  • All key concourse shops and services have level access.
  • There are 6 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1 & 6 from within the shopping mall.
  • The platform(s) accessed by lift is / are 1,2,3,4,5 & 6.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3,4,5 & 6.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1,2,3,4,5 & 6.
  • Comments View
    • The station is not staffed when the information office is closed.
    • Platforms 1-2 and 5-6 give access to both sides of the same train.
    • Self-service ticket machines are located in the ticket hall below the platforms.
  • Opening Times View
    • Monday 10:00 - 18:00.
    • Tuesday 10:00 - 18:00.
    • Wednesday 10:00 - 18:00.
    • Thursday 10:00 - 18:00.
    • Friday 10:00 - 18:00.
    • Saturday 10:00 - 18:00.
    • Sunday 10:00 - 18:00.

Other Floors (Access to Platforms)

  • Steps View
    • The floors which are accessible by stairs are ticket hall to platforms.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are platforms 2-3 and 4-5.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.

Lift (Platform 6)

  • There is a lift for public use.
  • The lift is located in the lift lobby off the shopping mall.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are -1-0-1.
  • The lift is 100m (109yd 1ft) from the North and South entrances.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 140cm x 114cm (4ft 7in x 3ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is a similar lift on the opposite side of the shopping mall to access platform 1.
    • The lifts are in lobbies off the shopping mall.
    • There are double width automatic (away from) doors into the lobbies.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.
  • Comments View
    • There are accessible toilets on the lower concourse level of Cabot Place Shopping Mall.

Standard Toilet(s)

  • There are standard toilets and baby change facilities within Cabot Place Shopping Mall.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not generally on duty.