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Heron Quays DLR Station

Westferry Road, London, E14 4JB

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Access Guide

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Introduction

  • Related link TFL Accessibility Guides.
  • Https://tfl.gov.uk/forms/12387.aspx
  • Related link DLR Timetable.
  • Https://tfl.gov.uk/dlr/timetable/dlr?fromId=940GZZDLBEC
  • Comments View
    • All DLR stations have step-free access between the street and the platform.
    • The level change between the platform and the train may vary and can be up to 5cm (2 in).
    • There may be a gap of up to 7.5cm (3 in) between the train and the platform edge.
    • TFL produce a range of audio and large print accessibility guides, including how the DLR links with other networks.
    • There are also details of assisted travel schemes and mentoring schemes.
    • Most DLR stations do not have doors or barriers.
    • The stations are open 24 hours.
    • Please see the DLR timetable for details of train operating times at each station.
    • All platforms have a push-button alarm help point linked to a control centre.
    • The alarm point speaker incorporates a hearing loop.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Limehouse.
  • The nearest underground station is Canary Wharf.
  • Comments View
    • Users may find this DLR station more convenient than Canary Wharf DLR station when transferring to / from Canary Wharf Underground Station.

Parking

  • The venue does not have its own car park.

Outside Access (Bank Street)

  • This information is for the entrance located in Bank Street.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • Comments View
    • There is also level access to the station from the dockside footpath at the south of the station.

Other Floors (Access to Platforms)

  • Steps View
    • The floors which are accessible by stairs are concourse to platforms.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are concourse to platforms.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are good.
  • Comments View
    • There identical stairs and escalators toward the rear of the station.

Lift (Platform 1)

  • There is a lift for public use.
  • The lift is located to the left as you enter the main concourse.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are main concourse to platform 1.
  • The lift is approximately 36m (39yd 1ft) from the Bank Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 148cm x 96cm (4ft 10in x 3ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Lift (Platform 2)

  • There is a lift for public use.
  • The lift is located to the right as you enter the main concourse.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are main concourse to platform 2.
  • The lift is approximately 34m (37yd 7in) from the Bank Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 148cm x 96cm (4ft 10in x 3ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Train Station

  • The station is not staffed.
  • There is not an office to obtain help.
  • There is not a ticket office.
  • The train companies that operate within this station include:.
  • Please click here for access information for DLR.
  • There is a taxi rank at the station.
  • The taxi rank is located directly opposite the station entrance on Bank Street.
  • The taxi rank is 9m (9yd 2ft) from the Bank Street entrance.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1 and 2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • Audio, large print and black and white guides are available to download from the TFL website.
    • Please see the links in the introduction section.