Access Guide
Introduction
- Related link TFL Accessibility Guides.
- Https://tfl.gov.uk/forms/12387.aspx
- Related link DLR Timetable.
- Https://tfl.gov.uk/dlr/timetable/dlr?fromId=940GZZDLBEC
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Comments
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- All DLR stations have step-free access between the street and the platform.
- The level change between the platform and the train may vary and can be up to 5cm (2 in).
- There may be a gap of up to 7.5cm (3 in) between the train and the platform edge.
- TFL produce a range of audio and large print accessibility guides, including how the DLR links with other networks.
- There are also details of assisted travel schemes and mentoring schemes.
- Most DLR stations do not have doors or barriers.
- The stations are open 24 hours.
- Please see the DLR timetable for details of train operating times at each station.
- All platforms have a push-button alarm help point linked to a control centre.
- The alarm point speaker incorporates a hearing loop.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Canary Wharf.
Parking
- The venue does not have its own car park.
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Public Car Parks.
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details.
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
Level Change (Bekesbourne Street Approach)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in Bekesbourne Street.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- The width of the ramp/slope is 100cm (3ft 3in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in Bekesbourne Street.
- There is/are 10 step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
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Comments
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- The surface of the approach is stone/concrete tiles.
- The approach surface is uneven in places.
- There is a/are fixed bollard(s) on the approach.
- The minimum width between the bollards/wall is 90cm.
- The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
Outside Access (C2C Entrance)
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Entrance
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- This information is for the entrance located off the main station concourse.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 170cm.
Reception (C2C Ticket Office)
- The desk is 4m (4yd 1ft) from the C2C entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- Please note that DLR tickets can be purchased from the ticket machines on the concourse only.
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Opening Times
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- Monday 06:15 - 21:00.
- Tuesday 06:15 - 21:00.
- Wednesday 06:15 - 21:00.
- Thursday 06:15 - 21:00.
- Friday 06:15 - 21:00.
- Saturday 07:15 - 17:00.
- Sunday Closed.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- The station is not staffed between 01.30 - 05.30.
- The office to obtain help is 25m (27yd 1ft) from the lift on Platform 3, the accessible route to Platform 1 using the link.
- This office is located on platform 1 of the C2C station.
- There is a ticket office.
- The ticket office is located ahead as you enter the C2C entrance.
- The ticket office is 7m (7yd 1ft) from the C2C entrance.
- The train companies that operate within this station include:.
- Please click here for access information for C2C.
- Please click here for access information for DLR.
- There is not a taxi rank at the station.
- There are 4 platform(s) in the station.
- The platform(s) accessed by lift is / are 1,2,3 & 4.
- The platform(s) accessed by ramp / slope is / are 1.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3 & 4.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1,2,3 & 4.
- There is not a wheelchair available to borrow.
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Comments
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- The C2C entrance is on Bekesbourne Street, next to one of the two DLR entrances.
- There is a second entrance to the DLR platforms only on Branch Street.
- Platforms 1 and 2 are for C2C rail.
- Platforms 3 and 4 are for the DLR.
- Platform 1 has stair access only from within the C2C station.
- There is step-free access using either of the lifts to DLR Platform 3 and the ramp linking Platforms 3 and 1.
Level Change (Access to C2C platforms 1-2)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located within the C2C building.
- There is / are 15+ step(s) to the area / service.
- The lighting levels at the steps are medium.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is / are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
- There is a standard and / or platform lift to access this service.
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Comments
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- The lift bypasses the stairs to platform 2.
Lift (C2C Platform 2)
- There is a lift for public use.
- The lift is located within the C2C station.
- The lift is a standard lift.
- The floors which are accessible by this lift are C2C Ticket Hall - Platform 2.
- The lift is 20m (21yd 2ft) from the C2C entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 145cm x 150cm (4ft 9in x 4ft 11in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Lift (Platforms 3-4 from Bekesbourne Street)
- There is a lift for public use.
- The lift is located on Bekesbourne Street.
- The lift is a standard lift.
- The floors which are accessible by this lift are Station Concourse - Platforms 3-4.
- Staff do not need to be notified for use of the lift.
- The clear door width is 79cm (2ft 7in).
- The dimensions of the lift are 105cm x 145cm (3ft 5in x 4ft 9in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- There are separate identical lifts to access each platform.
Level Change (Access to DLR platforms 3-4 from Bekesbourne Street entrance)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located from the main concourse, to each side of the railway bridge.
- There is / are 15+ step(s) to the area / service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is / are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
- There is a standard and / or platform lift to access this service.
- The lift does bypass the step(s).
Level Change (Platforms 1-3 link)
- There is a ramp or slope to access this service.
- The ramp or slope is located from DLR platform 3 - C2C platform 1.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
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Comments
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- There are ticket barriers, including a wide barrier where the link joins platform 1.
Level Change (Access to DLR platforms 3-4 from Branch Street Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located on Branch Street.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- There is a / are step(s) to access this area / service.
- The step(s) is / are located from the concourse underneath the arch.
- There is / are 15+ step(s) to the area / service.
- The lighting levels at the steps are bright.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is / are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp or slope does not bypass the step(s).
- There is a standard and / or platform lift to access this service.
- The lift does bypass the step(s).
- The lift does not bypass the ramp.
Lift (DLR Platforms 3-4 from Branch Street Entrance)
- There is a lift for public use.
- The lift is located on Branch Street.
- The lift is a standard lift.
- The floors which are accessible by this lift are Station Concourse - Platform.
- The lift is 15m (16yd 1ft) from the Branch Street entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 100cm x 145cm (3ft 3in x 4ft 9in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- There are separate identical lifts to access platforms 3 and 4.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
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Comments
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- Audio, large print and black and white guides are available to download from the TFL website.
- Please see the links in the introduction section.