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Limehouse Rail and DLR Station

Commercial Road, London, E14 7JD

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Access Guide

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Introduction

  • Related link TFL Accessibility Guides.
  • Https://tfl.gov.uk/forms/12387.aspx
  • Related link DLR Timetable.
  • Https://tfl.gov.uk/dlr/timetable/dlr?fromId=940GZZDLBEC
  • Comments View
    • All DLR stations have step-free access between the street and the platform.
    • The level change between the platform and the train may vary and can be up to 5cm (2 in).
    • There may be a gap of up to 7.5cm (3 in) between the train and the platform edge.
    • TFL produce a range of audio and large print accessibility guides, including how the DLR links with other networks.
    • There are also details of assisted travel schemes and mentoring schemes.
    • Most DLR stations do not have doors or barriers.
    • The stations are open 24 hours.
    • Please see the DLR timetable for details of train operating times at each station.
    • All platforms have a push-button alarm help point linked to a control centre.
    • The alarm point speaker incorporates a hearing loop.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Canary Wharf.

Parking

  • The venue does not have its own car park.

Level Change (Bekesbourne Street Approach)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in Bekesbourne Street.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 100cm (3ft 3in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in Bekesbourne Street.
  • There is/are 10 step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
  • Comments View
    • The surface of the approach is stone/concrete tiles.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 90cm.
    • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.

Outside Access (C2C Entrance)

  • Entrance View
    • This information is for the entrance located off the main station concourse.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 170cm.

Reception (C2C Ticket Office)

  • The desk is 4m (4yd 1ft) from the C2C entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • Please note that DLR tickets can be purchased from the ticket machines on the concourse only.
  • Opening Times View
    • Monday 06:15 - 21:00.
    • Tuesday 06:15 - 21:00.
    • Wednesday 06:15 - 21:00.
    • Thursday 06:15 - 21:00.
    • Friday 06:15 - 21:00.
    • Saturday 07:15 - 17:00.
    • Sunday Closed.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 01.30 - 05.30.
  • The office to obtain help is 25m (27yd 1ft) from the lift on Platform 3, the accessible route to Platform 1 using the link.
  • This office is located on platform 1 of the C2C station.
  • There is a ticket office.
  • The ticket office is located ahead as you enter the C2C entrance.
  • The ticket office is 7m (7yd 1ft) from the C2C entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for C2C.
  • Please click here for access information for DLR.
  • There is not a taxi rank at the station.
  • There are 4 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1,2,3 & 4.
  • The platform(s) accessed by ramp / slope is / are 1.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3 & 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1,2,3 & 4.
    • There is not a wheelchair available to borrow.
  • Comments View
    • The C2C entrance is on Bekesbourne Street, next to one of the two DLR entrances.
    • There is a second entrance to the DLR platforms only on Branch Street.
    • Platforms 1 and 2 are for C2C rail.
    • Platforms 3 and 4 are for the DLR.
    • Platform 1 has stair access only from within the C2C station.
    • There is step-free access using either of the lifts to DLR Platform 3 and the ramp linking Platforms 3 and 1.

Level Change (Access to C2C platforms 1-2)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located within the C2C building.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.

Lift (C2C Platform 2)

  • There is a lift for public use.
  • The lift is located within the C2C station.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are C2C Ticket Hall - Platform 2.
  • The lift is 20m (21yd 2ft) from the C2C entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 145cm x 150cm (4ft 9in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (Platforms 3-4 from Bekesbourne Street)

  • There is a lift for public use.
  • The lift is located on Bekesbourne Street.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Station Concourse - Platforms 3-4.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 105cm x 145cm (3ft 5in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There are separate identical lifts to access each platform.

Level Change (Access to DLR platforms 3-4 from Bekesbourne Street entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located from the main concourse, to each side of the railway bridge.
  • There is / are 15+ step(s) to the area / service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the step(s).

Level Change (Platforms 1-3 link)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from DLR platform 3 - C2C platform 1.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • There are ticket barriers, including a wide barrier where the link joins platform 1.

Level Change (Access to DLR platforms 3-4 from Branch Street Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on Branch Street.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located from the concourse underneath the arch.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does not bypass the step(s).
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the step(s).
  • The lift does not bypass the ramp.

Lift (DLR Platforms 3-4 from Branch Street Entrance)

  • There is a lift for public use.
  • The lift is located on Branch Street.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Station Concourse - Platform.
  • The lift is 15m (16yd 1ft) from the Branch Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 100cm x 145cm (3ft 3in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There are separate identical lifts to access platforms 3 and 4.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • Audio, large print and black and white guides are available to download from the TFL website.
    • Please see the links in the introduction section.

Related Access Guides