You are on Introduction. Skip to the next section.

Introduction

• Related link TFL Accessibility Guides.
• Https://tfl.gov.uk/forms/12387.aspx
• Related link DLR Timetable.
• Https://tfl.gov.uk/dlr/timetable/dlr?fromId=940GZZDLBEC

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• Comments View
  • All DLR stations have step-free access between the street and the platform.
  • The level change between the platform and the train may vary and can be up to 5cm (2 in).
  • There may be a gap of up to 7.5cm (3 in) between the train and the platform edge.
  • TFL produce a range of audio and large print accessibility guides, including how the DLR links with other networks.
  • There are also details of assisted travel schemes and mentoring schemes.
  • Most DLR stations do not have doors or barriers.
  • The stations are open 24 hours.
  • Please see the DLR timetable for details of train operating times at each station.
  • All platforms have a push-button alarm help point linked to a control centre.
  • The alarm point speaker incorporates a hearing loop.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Canary Wharf.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks. View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details. View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Level Change (Bekesbourne Street Approach). Skip to the next section.

Level Change (Bekesbourne Street Approach)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in Bekesbourne Street.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 100cm (3ft 3in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in Bekesbourne Street.
• There is/are 10 step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

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• Comments View
  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 90cm.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.

You are on Outside Access (C2C Entrance). Skip to the next section.

Outside Access (C2C Entrance)

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• Entrance View
  • This information is for the entrance located off the main station concourse.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.

You are on Reception (C2C Ticket Office). Skip to the next section.

Reception (C2C Ticket Office)

• The desk is 4m (4yd 1ft) from the C2C entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • Please note that DLR tickets can be purchased from the ticket machines on the concourse only.
• Opening Times View
  • Monday 06:15 - 21:00.
  • Tuesday 06:15 - 21:00.
  • Wednesday 06:15 - 21:00.
  • Thursday 06:15 - 21:00.
  • Friday 06:15 - 21:00.
  • Saturday 07:15 - 17:00.
  • Sunday Closed.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The station is not staffed between 01.30 - 05.30.
• The office to obtain help is 25m (27yd 1ft) from the lift on Platform 3, the accessible route to Platform 1 using the link.
• This office is located on platform 1 of the C2C station.
• There is a ticket office.
• The ticket office is located ahead as you enter the C2C entrance.
• The ticket office is 7m (7yd 1ft) from the C2C entrance.
• The train companies that operate within this station include:.
• Please click here for access information for C2C.
• Please click here for access information for DLR.
• There is not a taxi rank at the station.
• There are 4 platform(s) in the station.
• The platform(s) accessed by lift is / are 1,2,3 & 4.
• The platform(s) accessed by ramp / slope is / are 1.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3 & 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1,2,3 & 4.
  • There is not a wheelchair available to borrow.
• Comments View
  • The C2C entrance is on Bekesbourne Street, next to one of the two DLR entrances.
  • There is a second entrance to the DLR platforms only on Branch Street.
  • Platforms 1 and 2 are for C2C rail.
  • Platforms 3 and 4 are for the DLR.
  • Platform 1 has stair access only from within the C2C station.
  • There is step-free access using either of the lifts to DLR Platform 3 and the ramp linking Platforms 3 and 1.

You are on Level Change (Access to C2C platforms 1-2). Skip to the next section.

Level Change (Access to C2C platforms 1-2)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located within the C2C building.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are medium.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is / are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.

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• Comments View
  • The lift bypasses the stairs to platform 2.

You are on Lift (C2C Platform 2). Skip to the next section.

Lift (C2C Platform 2)

• There is a lift for public use.
• The lift is located within the C2C station.
• The lift is a standard lift.
• The floors which are accessible by this lift are C2C Ticket Hall - Platform 2.
• The lift is 20m (21yd 2ft) from the C2C entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 145cm x 150cm (4ft 9in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (Platforms 3-4 from Bekesbourne Street). Skip to the next section.

Lift (Platforms 3-4 from Bekesbourne Street)

• There is a lift for public use.
• The lift is located on Bekesbourne Street.
• The lift is a standard lift.
• The floors which are accessible by this lift are Station Concourse - Platforms 3-4.
• Staff do not need to be notified for use of the lift.
• The clear door width is 79cm (2ft 7in).
• The dimensions of the lift are 105cm x 145cm (3ft 5in x 4ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There are separate identical lifts to access each platform.

You are on Level Change (Access to DLR platforms 3-4 from Bekesbourne Street entrance). Skip to the next section.

Level Change (Access to DLR platforms 3-4 from Bekesbourne Street entrance)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located from the main concourse, to each side of the railway bridge.
• There is / are 15+ step(s) to the area / service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is / are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the step(s).

You are on Level Change (Platforms 1-3 link). Skip to the next section.

Level Change (Platforms 1-3 link)

• There is a ramp or slope to access this service.
• The ramp or slope is located from DLR platform 3 - C2C platform 1.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • There are ticket barriers, including a wide barrier where the link joins platform 1.

You are on Level Change (Access to DLR platforms 3-4 from Branch Street Entrance). Skip to the next section.

Level Change (Access to DLR platforms 3-4 from Branch Street Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located on Branch Street.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located from the concourse underneath the arch.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are bright.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is / are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp or slope does not bypass the step(s).
• There is a standard and / or platform lift to access this service.
• The lift does bypass the step(s).
• The lift does not bypass the ramp.

You are on Lift (DLR Platforms 3-4 from Branch Street Entrance). Skip to the next section.

Lift (DLR Platforms 3-4 from Branch Street Entrance)

• There is a lift for public use.
• The lift is located on Branch Street.
• The lift is a standard lift.
• The floors which are accessible by this lift are Station Concourse - Platform.
• The lift is 15m (16yd 1ft) from the Branch Street entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 100cm x 145cm (3ft 3in x 4ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There are separate identical lifts to access platforms 3 and 4.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.

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• Comments View
  • Audio, large print and black and white guides are available to download from the TFL website.
  • Please see the links in the introduction section.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Commercial Road (A13) Whitechapel - Street Guide link (new tab) - click here.