Access Guide
Overview
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Hannover Central.
- The nearest Metro station is Medizinische Hochschule.
- For the latest travel options and information you can plan your travel using Google (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There are two entrances to the building one from the front and one from the side. The side entrance gives access from the main car park.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include doors permanently held open and manual doors.
- The ground, first, second, third and fourth floors can be accessed via stairs and a standard lift.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 5 toilets with adaptations.
- Toilets with adaptations are located on the ground floor in the corridor near the gym, and on the first, second, third and fourth floors next to area F.
- The toilets with adaptations have a transfer space on both sides.
- The male and female step-free toilet facilities are located on the ground floor next to Karl's, and throughout the building near all main areas.
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Washroom and Shower Facilities
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- Standard shower facilities are located on the ground floor in the warehouse area.
Parking (Main Car Park)
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Car Park
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- The car park is located off the main road.
- The car park is multi-storey.
- The car park surface consists of block paving.
- The height of the restriction barrier is 210cm.
- There are 15 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 265cm (width) x 465cm (depth).
- There are no hatched/marked zones.
- The most accessible route from the Blue Badge parking has step-free level access.
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Charges and Restrictions
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- This car park is for staff and visitors only.
- Parking is free for all users.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Side)
- This entrance is located at the side of the building.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a key fob/card reader at a height of 100cm.
- There is a single automatic door at this entrance.
- The door opens towards you.
- The width of the opening is 120cm.
- The door has a high visual contrast.
- There is a second single manual door.
- The second door opens towards you.
- The width of the opening is 120cm.
- The second door has a high visual contrast.
- There is a key fob/card reader at the second entrance, the height of the reader is 120cm.
Parking (Front Car Park)
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Car Park
View
- The car park is located off the main road.
- The car park is open air/surface.
- The car park surface consists of cobbles.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are signposted but have no markings.
- The surveyed Blue Badge parking bay dimensions are 300cm (width) x 420cm (depth).
- There are no hatched/marked zones.
- The nearest designated bay is 10m from the front entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
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Charges and Restrictions
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- This car park is for staff and visitors only.
- Parking is free for all users.
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Electric Vehicle Charging Points
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- There are 4 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 300cm (width) x 420cm (depth).
- The nozzle holster is not at a suitable height for a wheelchair user.
- The charging points require an app.
- There are no electric vehicle charging points designated for Blue Badge holders.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Front)
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 178cm.
- The doors have a low visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 175cm.
- The second set of doors have a low visual contrast.
Reception
- The reception is located ahead as you enter from the front entrance.
- The distance from the front entrance is 2m.
- There is step-free level access to reception.
- The height of the reception desk is 120cm.
- There is not a lowered section at the desk.
- The reception has glazed screens.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey.
- There are security barriers with a wider opening which are operated by staff.
Getting Around
- There is step-free level access throughout all areas, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- Some flooring is shiny and patterned.
- The visual contrast between the walls and floor varies between low and high.
- Some of the walls have a reflective finish.
- There is background noise in some areas of the venue.
- Wayfinding signage is not provided.
- Lighting levels vary due to the size of the space.
Area (Ground Floor - TUI Shop)
- The shop is located to the right of the front entrance.
- There is written text signage on or near the door.
- There is step-free level access into this area.
- There is a single manual door with a low visual contrast.
- The door opens away from you.
- The width of the opening is 96cm.
- There is step-free level access throughout the area.
- Access throughout the area may include narrow walkways.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs with armrests, armchairs and sofas.
- Furniture available in this area includes: height adjustable desks.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
- The TUI shop is open for staff and members of the public.
Eating and Drinking (Ground Floor - Karl's)
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Location and Access
View
- Karl's is located to the right after you enter from the front entrance.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 120cm.
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Service
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- This area has buffet counters, a self service counter, staff who can provide assistance with ordering and numerous seating options.
- Full table service is not available.
- Menus are digital and displayed on the counter.
- The following are available: drinking straws.
- There is not a hearing assistance system.
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Order and Payment
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- The buffet counter was surveyed.
- There is step-free level access to the counter.
- The height of the counter is 90cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
- The payment counter is also 90cm high with a moveable card payment machine.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: high stools, benches and chairs without armrests.
- Furniture available in this area includes: tables and high tables.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary due to the use of large glazed walls.
Gym (Ground Floor)
- The gym is located on the ground floor, at the rear of the corridor.
- There is step-free level access into the gym.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 91cm.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The gym is not staffed.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- There is clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes cable resistance machines and free weights.
- Seating available in this area includes: high stools.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Lift (Near Main Lobby - All Floors)
- The lift surveyed is located at the rear of the ground floor lobby.
- The most accessible route to the lift has step-free level access.
- All floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a high visual contrast.
- None of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 110cm.
- The internal dimensions of the lift are 120cm (width) x 210cm (depth).
- The internal lift control buttons have Braille markings, tactile markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: an audible announcer, a mirror to aid reversing and a visual floor indicator.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which vary in size.
- There are some lifts with separate doors.
Lift (Near Side Entrance - All Floors)
- The lift surveyed is located near the side entrance.
- The most accessible route to the lift has step-free level access.
- All floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 100cm.
- The internal dimensions of the lift are 110cm (width) x 210cm (depth).
- The internal lift control buttons have a low visual contrast.
- None of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator.
- Lighting levels were even at the time of the survey.
- There are others lifts available at the end of corridors which are of a similar size.
Stairs (Ground to First Floor)
- The stairs surveyed are located at the rear of the ground floor lobby.
- The ground and first floors can be accessed by these stairs.
- There are 20 steps between floors.
- The steps are unmarked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 15cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels vary due to the use of large glazed walls.
Stairs (All Floors)
- The stairs surveyed are located at the rear of the ground floor lobby.
- There is a single manual door to access the stairwell.
- All floors can be accessed by these stairs.
- There are 20 steps between floors.
- The steps are unmarked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Eating and Drinking (First Floor - Cafeteria)
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Location and Access
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- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
- Full table service is not available.
- Menus are wall-mounted and displayed on the counter.
- The following are available: drinking straws.
- There is not a hearing assistance system.
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Order and Payment
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- The service counter was surveyed.
- The counter is located to the left after you enter.
- There is step-free level access to the counter.
- The height of the counter is 90cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: benches, armchairs, chairs with armrests, chairs without armrests, high stools and stools.
- Furniture available in this area includes: tables, high tables, coffee tables and long tables.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Room (First Floor - Team Island)
- The room is located at the rear of the cafeteria.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 100cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Seating available in the room includes: high stools, sofas, armchairs and chairs without armrests.
- Furniture available in the room includes: coffee tables, tables, high tables and long tables.
- Some tables are fixed.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of some surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- Lighting levels are adjustable.
- There is a bar area, the height of the counter is 100cm.
Room (First Floor - TUI Conference Room)
- The room is located at the rear of the first floor lobby.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request.
- The door opens outwards.
- The width of the opening is 120cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is background noise in this room which varies depending on the time of day.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
- The layout and furniture in the room will vary depending on the meeting or event taking place.
Consultation / Medical Room (First Floor - Massage)
- There are 2 consultation/medical rooms available.
- The room surveyed was; Massage.
- The room is located at the rear of the first floor lobby area.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 80cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- The treatment table is free standing at a fixed height.
- The length of the treatment table is 190cm.
- There is sufficient space next to the treatment table for a mobile hoist to operate.
- Seating available in the room includes: chairs with armrests and chairs without armrests.
- Furniture available in the room includes: tables.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey.
- There is a separate treatment room for the office doctor.
There is a waiting area for both rooms with sofas and chairs with armrests.
Toilet with Adaptations (First Floor - Transfer Both Sides)
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Access
View
- The toilet surveyed is located to the left of the cafeteria.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 91cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 190cm (width) x 230cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
- The lateral transfer space on the left is 67cm (from the side of the toilet pan).
- The lateral transfer space on the right is 87cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- There is no vertical grab rail for the toilet.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a low visual contrast.
- The toilet seat is 43cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet roll holder is located on the dropdown rail.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 70cm from the floor.
- The wash basin has a sensor tap.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 100cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 90cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 106cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hook is 150cm from the floor.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Area (Second Floor - Open Plan Work Space - Ad Hoc Area)
- This area is located on the second floor, between the two lift lobbies.
- There is no signage on or near the door.
- There is step-free level access into this area.
- There is a single manual door with a high visual contrast.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request.
- The door is permanently held open.
- The width of the opening is 88cm.
- There is step-free level access throughout the area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The walls and floor visual contrast varies between low and high.
- Some of the walls have a reflective finish.
- Seating available in this area includes: armchairs, chairs with armrests, chairs without armrests and sofas.
- Furniture available in this area includes: tables, coffee tables and desks.
- Some chairs are fixed.
- Some surface heights are suitable for wheelchair users.
- The clear underside space of some surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
- There are two small meeting rooms available.
There are height adjustable desks available in the Ad Hoc areas on other floors.
Kitchen (Second Floor)
- The kitchen is located next to the Ad Hoc Area.
- There is step-free level access into the kitchen.
- There is a single manual door with a high visual contrast.
- The door is permanently held open.
- The width of the opening is 78cm.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The walls and floor have a high visual contrast.
- The work surface is 92cm from the floor.
- A lowered work surface is not available.
- Overhead and under counter cupboards are available.
- The sink is 92cm from the floor.
- A lowered sink is not available.
- The sink has a lever mixer tap.
- The following machines are at a suitable height for a wheelchair user: dishwasher.
- Facilities within the kitchen include a kettle, a dishwasher, a microwave and a fridge.
- Lighting levels were even at the time of the survey.
- A water dispenser is also available.
Room (Second Floor - Large Meeting Room - Mallorca)
- The room is located on the second floor, along the corridor.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request.
- The door opens outwards.
- The width of the opening is 90cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Seating available in the room includes: sofas, chairs with armrests, stools, chairs without armrests, armchairs and high stools.
- Furniture available in the room includes: height adjustable desks, tables and high tables.
- Some seating and desks are fixed.
- Some surface heights are suitable for wheelchair users.
- The clear underside space of some surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Room (Third Floor - Meeting Room - Colleseum)
- The room is located on the third floor, along the corridor.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 85cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Seating available in the room includes: high stools.
- Furniture available in the room includes: high tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- There are similar meeting rooms available with different types of tables and chairs.
Room (Third Floor - Large Meeting Room - Quiet - Central Park)
- The room is located on the third floor, along the corridor.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request.
- The door opens inwards.
- The width of the opening is 90cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Seating available in the room includes: armchairs, high stools, stools and sofas.
- Furniture available in the room includes: coffee tables and high tables.
- Some seating is fixed.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Room (Third Floor - Crèche)
- The room is located on the third floor, along the corridor.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 78cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There may be background noise in this room.
- Lighting levels were even at the time of the survey.
Room (Third Floor - Think - Ad Hoc Area)
- The room is located within the third floor ad hoc area.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 76cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: armchairs.
- Furniture available in the room includes: desks.
- The desks are fixed.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
