You are on Overview. Skip to the next section.

Overview

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• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Oostende.
  • The nearest tram stop is Oostende.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: access to the security barriers in the reception area (steep ramp) and access into Zanzibar on the fourth floor (steep ramp).
  • Access throughout may include manual doors, doors permanently held open and narrow walkways.
  • Floors -1, 0, 1, 2, 3 and 4 can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • Documents are available in the following formats: large print and different languages.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the first floor, to the left and left again after you exit the lift.
  • The toilet with adaptations has a left hand transfer space.
  • The male and female step-free toilet facilities are located on the ground floor in the centre of the building, on the first, second and third floors on the left hand side, right hand side and in the centre of the building and on the fourth floor, to the right as you exit the lift.

You are on Parking (Underground). Skip to the next section.

Parking (Underground)

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• Car Park View
  • The car park is located below the building.
  • The car park is underground.
  • The car park surface consists of concrete.
  • The height of the restriction barrier is 200cm.
  • There is 1 designated Blue Badge parking bay available.
  • The Blue Badge bay is signposted but has no markings.
  • The surveyed Blue Badge parking bay dimensions are 265cm (width) x 576cm (depth).
  • There are no hatched/marked zones.
  • The nearest designated bay is 13m from the underground car park entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
• Charges and Restrictions View
  • This car park is for staff only.
  • Parking is free for all users.
  • Clearly presented parking signs are available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Underground Car Park Floor -1). Skip to the next section.

Entrance (Underground Car Park Floor -1)

• This entrance is located in the centre of the underground car park, to the right as you face the Blue Badge parking bay.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is a key fob/card reader at a height of 115cm.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 96cm.
• The door has a high visual contrast.
• There is a second single manual door.
• The second door opens away from you.
• The width of the opening is 96cm.
• The second door has a high visual contrast.

You are on Parking (Surface). Skip to the next section.

Parking (Surface)

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• Car Park View
  • The car park is located to the rear of the building.
  • The car park is open air/surface.
  • The car park surface consists of tarmac and block paving.
  • The height of the restriction barrier is 320cm.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • This car park is for staff only.
  • Parking is free for all users.
  • Clearly presented parking signs are available.
• Electric Vehicle Charging Points View
  • There are more than 10 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 253cm (width) x 456cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located immediately in front of the main entrance.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front of the building, off Gistelsesteenweg.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a key fob/card reader at a height of 122cm.
• There is an intercom at a height of 146cm.
• The key card reader and intercom are for out of hours access only.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 129cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 129cm.
• The second set of doors have a low visual contrast.

You are on Reception. Skip to the next section.

Reception

• The reception is located straight ahead as you pass through the second set of doors at the main entrance.
• The distance from the main entrance is 7m.
• There is step-free level access to reception.
• The height of the reception desk is 99cm.
• There is not a lowered section at the desk.
• The reception has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests.
• Furniture available in this area includes: tables and coffee tables.
• There are security barriers with a wider opening which are operated by key card.
• There is a steep ramp to access the security barriers.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• Access throughout may include manual doors, doors permanently held open and narrow walkways.
• Some flooring is shiny.
• The visual contrast between the walls and floor varies between low and high.
• Some of the walls have a reflective finish.
• There is background noise in some areas of the venue.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: chairs with armrests, chairs without armrests, sofas, benches and stools.
• Lighting levels vary due to the size of the space.
• Lighting levels are adjustable in some areas.

You are on Room (Ground Floor - America Meeting Room). Skip to the next section.

Room (Ground Floor - America Meeting Room)

• The room is located straight ahead beyond the lifts as you pass through the security barriers at the main entrance, through the door and on the right.
• The distance from the main entrance is 15m.
• The most accessible route to the room has steep ramps or slopes, manual doors and narrow walkways.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The width of the opening is 87cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a medium visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: long tables and desks.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Room (Ground Floor - Crew Rest). Skip to the next section.

Room (Ground Floor - Crew Rest)

• The room is located on the ground floor, straight ahead beyond the lifts as you pass through the security barriers at the main entrance, through the door and on the left.
• The distance from the main entrance is 16m.
• The most accessible route to the room has steep ramps or slopes, manual doors and narrow walkways.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor visual contrast varies between low and high.
• Seating available in the room includes: riser recliner chairs.
• Furniture available in the room includes: coffee tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Consultation / Medical Room (Ground Floor - First Aid Room (EHBO)). Skip to the next section.

Consultation / Medical Room (Ground Floor - First Aid Room (EHBO))

• There is 1 consultation/medical room available.
• The room surveyed was; the First Aid Room (EHBO).
• The room is located on the ground floor, straight ahead beyond the lifts as you pass through the security barriers at the main entrance, through the door and on the left.
• The most accessible route to the room has steep ramps or slopes, manual doors and narrow walkways.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The width of the opening is 87cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a high visual contrast.
• The treatment table is free standing at a fixed height.
• The length of the treatment table is 202cm.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: desks.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (Ground Floor - Training Room 1). Skip to the next section.

Room (Ground Floor - Training Room 1)

• The room is located on the ground floor at the front of the building, to the right and then to the left along the corridor after the security barriers.
• The distance from the main entrance is 30m.
• The most accessible route to the room has steep ramps or slopes, manual doors and narrow walkways.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The width of the opening is 81cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and high stools.
• Furniture available in the room includes: high tables and desks.
• Some desks are fixed.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located diagonally to the left as you pass through the security barriers at the main entrance.
• The distance from the main entrance is 11m.
• The most accessible route to the lift has steep ramps or slopes.
• Floors -1, 0, 1, 2, 3 and 4 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• None of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 108cm.
• The internal dimensions of the lift are 130cm (width) x 134cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• None of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing and a visual floor indicator.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There are other lifts available at this location which are of a similar size.

You are on Stairs (Floor -1 to Ground Floor). Skip to the next section.

Stairs (Floor -1 to Ground Floor)

• The stairs surveyed are located straight ahead as you enter the building through the underground car park entrance.
• There is a single manual door to access the stairwell.
• Floor -1 and the ground floor can be accessed by these stairs.
• There are 16 steps between floors.
• The steps are unmarked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were low at the time of the survey.

You are on Stairs (Main Stairs - Ground Floor to First Floor). Skip to the next section.

Stairs (Main Stairs - Ground Floor to First Floor)

• The stairs surveyed are located straight ahead as you pass through the security barriers at the main entrance.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have a handrail that switches sides.
• The handrail is easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (First Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located on the first floor, to the left and left again after you exit the lift.
  • The distance from the lift is 17m.
  • The most accessible route to the toilet has step-free level access, doors permanently held open and narrow walkways.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 100cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 172cm (width) x 156cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 109cm (from the side of the toilet pan).
  • There is a push button flush on the wall above the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 97cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 83cm from the floor.
  • The wash basin has a twist/turn tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 99cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 138cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs (First Floor to Third Floor). Skip to the next section.

Stairs (First Floor to Third Floor)

• The stairs surveyed are located to the left hand side of the building, within the open plan office.
• There is a single manual door to access the stairwell.
• The first, second and third floors can be accessed by these stairs.
• There are 20 steps between floors.
• The steps are unmarked and have a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the size of the space.

You are on Stairs (Second Floor to Fourth Floor). Skip to the next section.

Stairs (Second Floor to Fourth Floor)

• The stairs surveyed are located in the centre of the building, within the open plan office area.
• There is a single manual door to access the stairwell.
• The second, third and fourth floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have low visual contrast markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• The steps have open risers.
• Lighting levels vary due to the use of large glazed walls.
• The single manual door to enter and exit the stairwell is on the fourth floor.

You are on Area (Second Floor - Open Plan Office). Skip to the next section.

Area (Second Floor - Open Plan Office)

• The open plan office area is on the second floor. There are further open plan office areas located on the first and third floors.
• There is step-free level access into this area.
• You enter this open plan office area immediately when exiting the lift.
• Facilities available in this area include: an open plan office area, meeting rooms and individual offices to the side.
• There is step-free level access throughout the area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor visual contrast varies between low and high.
• Some of the walls have a reflective finish.
• Seating available in this area includes: chairs with armrests, chairs without armrests and high stools.
• Furniture available in this area includes: tables, coffee tables, high tables, height adjustable desks and booths.
• Some seating and desks are fixed.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Wayfinding signage is not provided.
• Lighting levels vary due to the use of large glazed walls.
• Lighting levels are adjustable.

You are on Kitchen (Second Floor - Open Plan Office). Skip to the next section.

Kitchen (Second Floor - Open Plan Office)

• The kitchen is located to the right as you enter the second floor open plan office from the lift.
• There is step-free level access into the kitchen.
• The width of the opening is 75cm.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• The flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The work surface is 93cm from the floor.
• A lowered work surface is not available.
• Under counter cupboards are available.
• The sink is 91cm from the floor.
• A lowered sink is not available.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a fridge.
• Lighting levels were even at the time of the survey.
• Vending machines, coffee machines and microwaves are available within the open plan office areas.

You are on Eating and Drinking (Fourth Floor - Bistro). Skip to the next section.

Eating and Drinking (Fourth Floor - Bistro)

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• Location and Access View
  • The Bistro is located to the right and right again after you exit the lift on the fourth floor.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There is a single manual door with a low visual contrast.
  • The door is permanently held open.
  • The width of the opening is 91cm.
• Service View
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, easy grip cutlery and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located immediately to the left as you enter the Bistro.
  • There is step-free level access to the counter.
  • The height of the counter is 86cm.
  • There is not a lowered section at the counter.
  • The height of the tray rail is 79cm.
  • The height of the touchscreen display ranges from 116cm to 138cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables and long tables.
  • Some chairs are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
  • Lighting levels are adjustable.

You are on Seating Area (Fourth Floor - Terrace). Skip to the next section.

Seating Area (Fourth Floor - Terrace)

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• Location and Access View
  • The terrace is located on the fourth floor, accessed through the Bistro or Play Area.
  • The most accessible route has step-free level access, doors permanently held open and narrow walkways.
  • There is stepped access into this area.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 29cm.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The width of the opening is 88cm.
• Seating Area View
  • The seating area is uncovered.
  • There is step-free level access throughout the seating area.
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: benches.
  • Furniture available in this area includes: picnic tables.
  • The chairs are fixed.
  • There is background noise in this area.

You are on Area (Fourth Floor - Play Area). Skip to the next section.

Area (Fourth Floor - Play Area)

• The play area is located to the left as you exit the lift on the fourth floor.
• There is no signage on or near the door.
• There is step-free level access into this area.
• There is a single manual door with a low visual contrast.
• The door is permanently held open.
• The width of the opening is 87cm.
• Facilities available in this area include: a recreation area with a table tennis table, table football, dart boards, and seating.
• There is step-free level access throughout the area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor visual contrast varies between low and high.
• Some of the walls have a reflective finish.
• Seating available in this area includes: sofas and high stools.
• Furniture available in this area includes: coffee tables and high tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels vary due to the use of large glazed walls.
• Lighting levels are adjustable.
• There is a single step from inside the play area leading to Zanzibar. This can be bypassed using the entrances to the two areas.

You are on Area (Fourth Floor - Zanzibar). Skip to the next section.

Area (Fourth Floor - Zanzibar)

• Zanzibar is located straight ahead as you exit the lift on the fourth floor.
• There is written text signage on or near the door.
• There is step-free access via ramp into this area.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with no handrails.
• There are double manual doors with a high visual contrast.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request .
• The door opens towards you.
• The width of the opening is 90cm.
• Facilities available in this area include: a recreation/break area with coffee machine, books, games, and a mixture of seating.
• There is step-free level access throughout the area.
• Access throughout the area may include narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor visual contrast varies between low and high.
• Some of the walls have a reflective finish.
• Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, stools and high stools.
• Furniture available in this area includes: tables, coffee tables, high tables and long tables.
• Some tables are fixed.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels vary due to the use of large glazed walls.
• Lighting levels are adjustable.
• There is a single step from inside Zanzibar leading to the play area. This can be bypassed using the entrances to the two areas.