You are on Overview. Skip to the next section.

Overview

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• Parking and Public Transport View
  • The venue has its own car park.
  • The nearest step-free train station is Surbiton.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors.
  • The ground and fifth floors can be accessed via a standard lift and stairs.
  • TUI occupy the fifth floor of the building.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Facilities/services include: phone charging points and Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on the ground floor by reception and on the fifth floor by the office.
  • All toilets with adaptations have a left hand transfer space.
  • The male and female step-free standard toilet facilities are located on the ground and fifth floors.
• Washroom and Shower Facilities View
  • Standard shower facilities are located on the fifth floor corridor, by the office.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the rear of the building.
  • The car park is open air/surface and sheltered.
  • The car park surface consists of tarmac.
  • There are no designated Blue Badge parking bays available.
  • There is an intercom or key card reader to gain access to the car park, set approximately 105cm - 110cm high.
• Charges and Restrictions View
  • This car park is for staff and visitors only.
  • Parking is free for all users.
  • Clearly presented parking signs are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Rear - Car Park). Skip to the next section.

Entrance (Rear - Car Park)

• This entrance is located at the rear of building, accessing the ground floor.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• The slope bypasses the steps.
• There are 6 steps with handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 19cm.
• The depth of the steps is not between 30cm and 45cm.
• The steps to the gate can be bypassed by going around and exiting the car park via the main route.
• There is a key fob/card reader at a height of 115cm.
• There is a single manual gate at this entrance.
• The gate opens towards you.
• The width of the opening is 125cm.
• The gate has a high visual contrast.
• There is a push pad or push button to exit at a height of 128cm.
• There is a second single manual door.
• The second door opens towards you.
• The width of the opening is 80cm.
• There is a small lip on the threshold of the opening.
• The second door has a high visual contrast.
• There is a push pad or push button to exit at a height of 112cm.
• The key card reader and intercom by the second door are 130cm - 140cm high.
• There is step-free level access as you enter.
• There is a third door of similar width to access the ground floor lobby.
• Access from the sheltered parking bays is via a steep ramp or 6 steps.

You are on Entrance (Main - Platinum House). Skip to the next section.

Entrance (Main - Platinum House)

• This entrance is located at the front of the building, accessing the ground floor.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• The slope bypasses the steps.
• There are 2 steps with no handrails.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• There is an intercom at a height of 140cm.
• There is a key fob/card reader at a height of 82cm.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 162cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 171cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Reception (Ground Floor). Skip to the next section.

Reception (Ground Floor)

• The reception is located immediately beyond the main entrance.
• The distance from the main entrance is 5m.
• There is step-free level access to reception.
• The height of the reception desk is 112cm.
• There is a lowered section at the desk.
• The height of the lowered section is 76cm.
• The reception has glazed screens and patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: sofas.
• Furniture available in this area includes: coffee tables.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include manual doors.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor in all areas.
• There is no (or very little) background noise.
• Wayfinding signage is not provided.
• Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located next to reception on the ground floor.
• The distance from the main entrance is 15m.
• The most accessible route to the lift has step-free level access.
• The ground and fifth floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 80cm.
• The internal dimensions of the lift are 122cm (width) x 148cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were low at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located next to reception on the ground floor, and adjacent to the lifts.
• There is a single manual door to access the stairwell.
• The ground and fifth floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Area (Fifth Floor - Open Plan Office). Skip to the next section.

Area (Fifth Floor - Open Plan Office)

• The office space is located on the fifth floor.
• There is no signage on or near the door.
• There is step-free level access into this area.
• There is a key fob/card reader at a height of 100cm.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door opens towards you.
• The width of the opening is 78cm.
• There is a push pad or push button to exit at a height of 115cm.
• Facilities available in this area include: a kitchen.
• There is step-free level access throughout the area.
• Access throughout the area may include narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• Some of the walls have a reflective finish.
• Seating available in this area includes: chairs with armrests.
• Furniture available in this area includes: desks.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the time of day.
• Lighting levels vary due to the use of large glazed walls.

You are on Area (Fifth Floor - Staff Break Area). Skip to the next section.

Area (Fifth Floor - Staff Break Area)

• The staff break area is located within the fifth floor office space.
• There is step-free level access into this area.
• There is step-free level access throughout the area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• Seating available in this area includes: armchairs and sofas.
• Furniture available in this area includes: coffee tables.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the time of day.
• Lighting levels vary due to the use of large glazed walls.

You are on Kitchen (Fifth Floor). Skip to the next section.

Kitchen (Fifth Floor)

• The kitchen is located within the fifth floor office space.
• There is step-free level access into the kitchen.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• The work surface is 84cm from the floor.
• A lowered work surface is not available.
• Overhead and under counter cupboards are available.
• The sink is 84cm from the floor.
• A lowered sink is not available.
• The sink has a lever mixer tap.
• Seating available in the kitchen includes: chairs without armrests.
• Furniture available in the kitchen includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is suitable for wheelchair users.
• Facilities within the kitchen include a fridge, a microwave and a kettle.
• Lighting levels were even at the time of the survey.

You are on Room (Fifth Floor - The Gondola Meeting Room). Skip to the next section.

Room (Fifth Floor - The Gondola Meeting Room)

• The room is located to the left as you enter the fifth floor office space.
• The distance from the fifth floor office entrance is 3m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 87cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is not space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels vary due to the use of large glazed walls.

You are on Room (Fifth Floor - The Lodge Meeting Room ). Skip to the next section.

Room (Fifth Floor - The Lodge Meeting Room )

• The room is located to the rear of the fifth floor office space.
• The distance from the fifth floor office entrance is 20m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The width of the opening is 78cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor visual contrast varies between low and high.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels vary due to the use of large glazed walls.

You are on Room (Fifth Floor - The Igloo and The Spritz Booths). Skip to the next section.

Room (Fifth Floor - The Igloo and The Spritz Booths)

• The room is located in the centre of the fifth floor office space.
• The distance from the fifth floor office entrance is 10m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is stepped access into the room.
• There is 1 step with no handrails.
• The step is unmarked.
• The height of the step is not between 15cm and 18cm .
• The height of the highest step is 14cm.
• There is a single manual door with a low visual contrast.
• The door opens outwards.
• The width of the opening is 75cm.
• There is step-free level access throughout the room.
• The walls and floor visual contrast varies between low and high.
• Seating available in the room includes: sofas.
• Furniture available in the room includes: tables and booths.
• The seating and tables are fixed.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels vary due to the use of large glazed walls.

You are on Toilet with Adaptations (Fifth Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Fifth Floor - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located along the fifth floor corridor.
  • The distance from the lifts is 10m.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 80cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 162cm (width) x 269cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 83cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 183cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Standard Shower Facilities (Fifth Floor). Skip to the next section.

Standard Shower Facilities (Fifth Floor)

• The standard shower facilities surveyed are located along the fifth floor corridor.
• The distance from the lifts is 10m.
• The most accessible route has step-free level access and manual doors.
• There is step-free level access into the shower.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 77cm.
• Internally the door has a high visual contrast.
• There is an adjustable shower head which can also be detached.
• The shower controls are twist turn mixer.
• There is no shower seat.
• Additional features include: a mirror and coat hooks.
• Lighting levels were even at the time of the survey.
• Access into the cubicle is via an 8cm step.