Access Guide
Resort Information
- The resort is located in Maleme Bay on the northwest coast of Crete.
- The resort consists of 356 rooms spread across 3 buildings with 4 storeys. There are 2 lifts in the main building. The resort is mostly accessible via step-free level pathways with some slight slopes and ramps.
- This resort has the following facilities: rooms with some adaptations for disabled people, beach access, swimming pools, a water park and restaurants.
- The resort has 356 rooms available. 5 of these rooms have adaptations for disabled people.
- Adjoining rooms are not available.
- There are 3 restaurants.
- There are 2 swimming pools (excluding room pools).
- Toilet and changing facilities available include: toilets with some adaptations for disabled people and step-free standard toilets.
- Toilet facilities with some adaptations for disabled people can be found in the reception lobby, in the pool area, near the beach.
- Standard toilet facilities can be found in the reception lobby, in the pool area, at the beach and next to the disco on level -1.
- Baby change facilities can be found within the female standard toilets in the reception lobby and at the beach in a shared area between the male & female toilets.
- The resort has the following available: a deaf alert system.
- There is a medication fridge available on request.
- Guests cannot hire mobility equipment from the resort.
- Guests can hire mobility equipment locally.
- The resort has a list of local suppliers.
- Guests can use their own mobility scooter at the resort.
- Guests can store and charge their mobility scooters in their rooms.
- We have been told that assistance dogs are allowed in most areas of the resort.
- Assistance dogs are not able to stay with guests in rooms with adaptations for disabled people.
- Assistance dog spending areas are not available in the resort.
- Water bowls for assistance dogs are not available.
- Guests can bring food for assistance dogs which can be stored in their rooms.
- This resort is aware of the Sunflower Lanyard Scheme.
- There is not a Safe/Quiet Place available in the resort.
- WiFi is available throughout the resort.
- There is a buggy available to transport guests around the resort.
On-site Facilities
- This resort has the following available; a Kids' Club, a gym, a spa, a steam room, treatment rooms, a play area/playground and sports courts. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
- There is a Kids' Club operated by the hotel. For more information, please contact TUI or the resort.
- There are facilities for the following sports available at this resort: tennis, table tennis, volleyball, basketball, football, archery, petanque and yoga.
- Activities available at this resort include: aerobics, minigolf, pool table, darts, billiards, paddle tennis.
- The following areas have step-free level access: the reception lobby, the shops, the toilets with adaptations for disabled people, the standard toilets with baby changing facilities, the main buffet restaurant, the lifts.
- The following areas have step-free access via lift: the rooms with adaptations for disabled people, standard guest rooms, the entertainment area, the activities, some shops, the bars, the gym, the spa, the Kids' Club, the pool area, the beach, the water park.
- The following areas have step-free access via slight ramps or slopes: the main entrance doors, the beach.
- The following areas do not have step-free access: the gym, the dance floor in the entertainment area, the rooms on the first floor of the accommodation blocks.
Entrance
- The entrance to the resort is located at the front of the main building.
- There is step-free access via ramp at the entrance to the resort.
- The ramp is slight, over 150cm wide, with no handrails.
- There are automatic doors at the entrance, which open by sliding.
- The width of the door opening is 184cm.
- There is a second set of automatic doors at the entrance, which open by sliding.
- The width of the door opening is 188cm.
Reception
- There is step-free level access to reception.
- The reception desk is too high for a wheelchair user.
- The reception does not have a hearing assistance system.
- There is hard flooring.
- The height of the reception desk is 114cm. The width of the rear exit doors is 184cm.
Getting Around the Building
- This building contains a main reception, shops, bars, restaurants and a gym.
- The building has multiple floors which can be accessed via stairs, lift and ramp.
- There is step-free level access from the reception lobby to the toilets with adaptations for disabled people, the standard toilets with baby changing facilities, the main buffet restaurant, the lifts and some shops.
There is step-free access via lift to the rooms with adaptations for disabled people, standard guest rooms, the entertainment area, the activities, some shops, the bars, the gym, the spa and the Kids' Club. - There is step-free access via a slight ramp to the main entrance doors.
- There is stepped access into the gym.
- The floors that can be accessed from the lift are -1, 0 and 1 in the main building.
- The lift door opening width is 80cm.
- The dimensions of the lift are 90cm x 166cm.
Toilet with Adaptations for Disabled People (Reception - Left Hand Transfer)
- There is step-free level access into the toilet.
- There is Braille, pictorial and written text signage on or near the toilet door.
- The toilet door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 90cm.
- The toilet door has a twist lock.
- The dimensions of the cubicle are 232cm x 229cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the left of the toilet as you look at it.
- The lateral transfer space is 142cm (from the side of the toilet pan to the wall).
- There is a push button flush on top of the cistern.
- There is a dropdown rail on both sides of the toilet seat.
- Fixtures within the toilet include: a toilet roll holder, a wash basin, a soap dispenser and a towel dispenser.
- The toilet has a mirror.
- There is no shelf in the toilet.
- The cubicle has a waste bin with lid and a pedal bin.
- There is one coat hook.
- The coat hooks for seated users are at the recommended height.
Toilet (Reception)
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- There is step-free level access into the toilet.
- The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- There is a baby change facility which is not at a recommended height (75cm).