Access Guide
Resort Information
- The resort is located in Alcudia, in the northeast of Majorca.
- This 270-room resort consists of one 6-storey building, which is mostly accessible via step-free level pathways, with one ramp to the pool area. There are 3 lifts.
- This resort has the following facilities: rooms with some adaptations for disabled people, swimming pools, a splash park and a restaurant.
- The resort has 270 rooms available. 5 of these rooms have adaptations for disabled people.
- Standard rooms with adjoining rooms are available.
- There is 1 restaurant.
- There are 2 swimming pools (excluding room pools).
- Toilet and changing facilities available include: a toilet with some adaptations for disabled people.
- Toilet facilities with some adaptations for disabled people can be found in the reception area.
- Standard toilet facilities can be found in the reception area and the pool area.
- Baby change facilities can be found within the toilet with adaptations for disabled people in the reception area.
- The resort has the following available: a pool hoist.
- There is a medication fridge at the reception.
- Guests cannot hire mobility equipment from the resort.
- Guests can hire mobility equipment locally.
- The resort has a list of local suppliers.
- Guests can use their own mobility scooter at the resort.
- Guests can store and charge their mobility scooters in an area near the reception desk.
- We have been told that assistance dogs are allowed in most areas of the resort.
- Assistance dogs are able to stay with guests in rooms with adaptations for disabled people.
- Assistance dog spending areas are not available in the resort.
- Water bowls for assistance dogs are not available.
- Guests can bring food for assistance dogs which can be stored in their rooms.
- This resort is not aware of the Sunflower Lanyard Scheme.
- There is not a Safe/Quiet Place available in the resort.
- WiFi is available throughout the resort.
On-site Facilities
- This resort has the following available; a Kids' Club, a gym and a play area/playground. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
- There is a Kids' Club operated by the hotel. For more information, please contact TUI or the resort.
- There are facilities for the following sports available at this resort: table tennis and yoga.
- Activities available at this resort include: pool table, arcade, daytime activities run by the animation team.
- The following areas have step-free level access: the lifts, the restaurant, the toilets with adaptations for disabled people, the standard toilets, the entertainment area, the rear exit doors.
- The following areas have step-free access via lift: the rooms with adaptations for disabled people, the standard guest rooms.
- The following areas have step-free access via slight ramps or slopes: the pool and the splash park.
- The following areas have step-free access via steep or very steep ramps or slopes: the main entrance doors.
Entrance
- The entrance to the resort is located at the front of the building.
- There is step-free access via ramp at the entrance to the resort.
- The ramp is steep, between 75cm and 150cm wide, with handrails on both sides.
- There are manual doors at the entrance, which open towards you.
- The width of the door opening is 165cm.
- There is a second set of manual doors at the entrance, which open towards you.
- The width of the door opening is 165cm.
Reception
- There is step-free level access to reception.
- The reception desk is too high for a wheelchair user.
- The reception does not have a hearing assistance system.
- There is hard flooring.
- The automatic rear exit doors are 198cm wide.
Getting Around the Building
- This building contains a main reception and a gym.
- The building has multiple floors which can be accessed via stairs and lift.
- There is step-free level access to the lifts, the restaurant, the toilets with adaptations for disabled people, the standard toilets, the entertainment area and the rear exit doors.
There is step-free access via lift to the rooms with adaptations for disabled people and the standard guest rooms. - There is step-free access via a slight ramp to the pool area and the splash park.
- There is step-free access via a steep ramp to the main entrance doors.
- The floors that can be accessed from the lift are 0 to 6.
- The lift door opening width is 81cm.
- The dimensions of the lift are 107cm x 138cm.
Toilet with Adaptations for Disabled People (Reception - Transfer Both Sides)
- There is step-free level access into the toilet.
- There is pictorial signage on or near the toilet door.
- The toilet door is manual, opens outwards and has a medium colour contrast with the surrounding walls.
- The width of the toilet door opening is 82cm.
- The toilet door has a twist lock.
- The dimensions of the cubicle are 362cm x 216cm and it has a turning space of at least 150cm x 150cm.
- There are lateral transfer spaces on both sides of the toilet as you look at it.
- The lateral transfer space on the left is 90cm from the side of the toilet pan to the wall.
- The lateral transfer space on the right is 160cm from the side of the toilet pan to the wall.
- There is a push button flush on top of the cistern.
- There is a dropdown rail on both sides of the toilet seat.
- Fixtures within the toilet include: a toilet roll holder, a wash basin, a hand dryer and a soap dispenser.
- The toilet has a mirror.
- There is no shelf in the toilet.
- The cubicle has a waste bin with lid and a sanitary bin.
- There are no coat hooks.
- There is a baby change facility which is not at a recommended height (75cm).
- The height of the baby changing table is 92cm.
Toilet (Reception)
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- There is step-free level access into the toilet.
- The toilet door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
- The width of the door to the standard toilets is 81cm.