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Resort Information

• The resort is located on Avenida de Murcia in central Benidorm.
• This resort has the following facilities: rooms with some adaptations for disabled people, a toilet with some adaptations for disabled people, a shop, a playground, a swimming pool and a splash park. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
• The resort has 408 rooms available. 13 of these rooms have adaptations for disabled people
• Adjoining rooms are not available.
• The resort is located on level ground, however access to the outdoor areas from the hotel building is gained by either the use of a ramp, steps or a lift.
• There is 1 restaurant.
• There is 1 swimming pool (excluding room pools).
• There is a shop.
• The shop has step-free access.
• The shop has door widths over 75cm.
• The shop has room to manoeuvre (150cm x 150cm).
• Toilet and changing facilities available include: toilets with some adaptations for disabled people, ambulant cubicles and standard toilets.
• Toilet facilities with some adaptations for disabled people can be found on the ground and lower ground floors and near the outdoor pool.
• Standard toilet facilities can be found on the ground and lower ground floors and near the outdoor pool.
• Baby change facilities can be found on the ground and lower ground floors and near the outdoor pool.
• The resort has the following available: bath mats and raised toilet seats.
• There is a medication fridge at the reception.
• Guests cannot hire mobility equipment from the resort.
• Guests can hire mobility equipment locally.
• The resort has a list of local suppliers.
• Guests can use their own mobility scooter at the resort.
• Only fold-up buggies and electric wheelchairs can be used inside the hotel. Charging takes place in a dedicated area outside the hotel entrance.
• We have been told that assistance dogs are allowed in most areas of the resort.
• Assistance dogs are able to stay with guests in rooms with adaptations for disabled people.
• Assistance dog spending areas are not available in the resort.
• Water bowls for assistance dogs are available.
• Guests can bring food for assistance dogs which can be stored in reception or in guests rooms.
• This resort is aware of the Sunflower Lanyard Scheme.
• There is not a Safe/Quiet Place available in the resort.
• WiFi is available throughout the resort.
• There is a Kids' Club operated by the hotel. For more information, please contact TUI or the resort.
• A mobile hoist can be hired from an external supplier.

You are on Getting Around the Resort. Skip to the next section.

Getting Around the Resort

• The resort is located on level ground, however access to the outdoor areas from the hotel building is gained by either the use of a ramp, steps or a lift.
• The paths around the resort are made from: stone.
• There is no seating along the pathways.
• All the paths are illuminated.

You are on Entrance. Skip to the next section.

Entrance

• The entrance to the resort is located off a wide public pathway at the side of the hotel.
• There is step-free level access at the entrance to the resort.
• This entrance has an intercom.
• The following are not at a recommended height: the intercom (not between 75cm - 100cm).
• There are automatic doors at the entrance, which open by sliding.
• The width of the door opening is 175cm.
• The doors have a low colour contrast.

You are on Getting Around the Building. Skip to the next section.

Getting Around the Building

• This building contains a shop, bars, a main reception and a restaurant.
• The building has multiple floors which can be accessed via stairs and lift.
• The following areas have step-free level access: reception, restaurant, main bar, accommodation floors, games room.
• The following areas have step-free access via steep or very steep ramps or slopes: Horario Bar.
• There is hard flooring and low pile carpet.
• Some flooring is shiny.
• The majority of walkway widths are between 120cm and 180cm, with high colour contrast between the walls and floor.

You are on Reception. Skip to the next section.

Reception

• There is step-free level access to reception.
• The reception has patterned backgrounds which may affect the ability of someone to lip read.
• Lighting levels are good at this reception.
• There is a reception desk suitable for a wheelchair user.
• The reception does not have a hearing assistance system.
• There is hard flooring.
• The flooring is shiny.
• There are sofas and coffee tables available in this reception area.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the reception area.
• There is background noise which varies depending on the time of day.

You are on Counter (TUI Counter). Skip to the next section.

Counter (TUI Counter)

• There is step-free level access to the counter.
• Lighting levels are good at this counter.
• There is a counter suitable for a wheelchair user.
• The counter does not have a hearing assistance system.
• There is hard flooring.
• The flooring is shiny.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the counter area.
• There is background noise.

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Counter (Isocero Creative Photography)

• There is step-free level access to the counter.
• The counter has televisions which may affect the ability of someone to lip read.
• Lighting levels are good at this counter.
• The counter is too high for a wheelchair user.
• The counter does not have a hearing assistance system.
• There is hard flooring.
• Some flooring is shiny.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the counter area.
• There is background noise.

You are on Counter (Amigo Card). Skip to the next section.

Counter (Amigo Card)

• There is step-free level access to the counter.
• The counter has glazed screens which may affect the ability of someone to lip read.
• Lighting levels are good at this counter.
• There is a counter suitable for a wheelchair user.
• The flooring is shiny.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the counter area.
• There is background noise.

You are on Lift (Main Lifts). Skip to the next section.

Lift (Main Lifts)

• The lift is located In the main lobby, to the right of reception.
• The floors that can be accessed from this lift are -1, 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.
• This lift is a standard lift.
• Externally the lift has: controls at a recommended height (between 90cm - 120cm), tactile markings, buttons with a high colour contrast to the surroundings and a door with a high colour contrast to the surroundings.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door opening width is 89cm.
• The dimensions of the lift are 111cm x 141cm.
• There are other lifts which are similar in size at the same location.
• Internally the lift has; buttons with a high colour contrast to the surroundings, a mirror to aid reversing, Braille markings, tactile markings, controls that are not at a recommended height (between 90cm - 120cm), a visual floor indicator and an audible announcer.

You are on Lift (Scenic Lifts). Skip to the next section.

Lift (Scenic Lifts)

• The lift is located On the right at the far end of the hotel lobby.
• The floors that can be accessed from this lift are -1, 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.
• Externally the lift has: tactile markings, controls that are not at a recommended height (between 90cm - 120cm), a door with a low colour contrast to the surroundings and buttons with a high colour contrast to the surroundings.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door opening width is 81cm.
• The dimensions of the lift are 108cm x 137cm.
• There are other lifts which are similar in size at the same location.
• Internally the lift has; a visual floor indicator, an audible announcer, Braille markings, tactile markings, controls that are not at a recommended height (between 90cm - 120cm) and buttons with a high colour contrast to the surroundings.

You are on Lift (To Outdoor Pool). Skip to the next section.

Lift (To Outdoor Pool)

• The lift is located on the ground floor, next to the entrance to the outside terrace.
• The floors that can be accessed from this lift are -1, 0.
• This lift is a standard lift.
• Externally the lift has: Braille markings, a door with a high colour contrast to the surroundings, buttons with a high colour contrast to the surroundings, controls at a recommended height (between 90cm - 120cm) and tactile markings.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door opening width is 92cm.
• The dimensions of the lift are 103cm x 140cm.
• Internally the lift has; an audible announcer, a visual floor indicator, Braille markings, controls at a recommended height (between 90cm - 120cm), a separate door to exit, tactile markings and buttons with a high colour contrast to the surroundings.

You are on Stairs. Skip to the next section.

Stairs

• The floors which are accessible by stairs are -1, 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.
• There are 15+ steps between floors with resting points (landings).
• The stairs are clearly marked and have handrails on both sides.

You are on Toilet with Adaptations for Disabled People (Lower Ground Floor - Female - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations for Disabled People (Lower Ground Floor - Female - Right Hand Transfer)

• There is step-free level access into the toilet.
• There is tactile and pictorial signage on or near the toilet door.
• The toilet door is manual, opens by sliding and has a medium colour contrast with the surrounding walls.
• The width of the toilet door opening is 81cm.
• The toilet door has a twist lock.
• The dimensions of the cubicle are 178cm x 184cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet as you look at it.
• The lateral transfer space is 82cm (from the side of the toilet pan to the wall).
• There is a push button flush on top of the cistern.
• There is a dropdown rail on both sides of the seat.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and towel dispenser.
• The following fixtures are at the recommended height: the soap dispenser (between 80cm - 100cm).
• The following fixtures are not at the recommended height: the toilet seat (not at 48cm), the toilet roll holder (not between 80cm - 100cm), the wash basin (not between 72cm - 74cm), towel dispenser (not between 80cm - 100cm) and the baby changing facility (not at 75cm).
• The wash basin tap type is lever mixer.
• The following have a high colour contrast with their surroundings: both dropdown rails.
• The following have a less clear colour contrast with their surroundings: the internal toilet door, the floor and the toilet seat.
• There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
• The toilet has a mirror.
• There is no shelf in the toilet.
• The cubicle has a waste bin without lid.
• There are no coat hooks.
• There is a baby change facility which is not at a recommended height (75cm).

You are on Toilet with Adaptations for Disabled People (Lower Ground Floor - Male - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations for Disabled People (Lower Ground Floor - Male - Left Hand Transfer)

• There is step-free level access into the toilet.
• There is tactile and pictorial signage on or near the toilet door.
• The toilet door is manual, opens by sliding and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 81cm.
• The toilet door has a twist lock.
• The dimensions of the cubicle are 226cm x 156cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the toilet as you look at it.
• The lateral transfer space is 161cm (from the side of the toilet pan to the wall).
• There is a push button flush on top of the cistern.
• There is a dropdown rail on both sides of the seat.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and towel dispenser.
• The following fixtures are at the recommended height: the soap dispenser (between 80cm - 100cm).
• The following fixtures are not at the recommended height: the toilet seat (not at 48cm), the toilet roll holder (not between 80cm - 100cm), the wash basin (not between 72cm - 74cm), towel dispenser (not between 80cm - 100cm) and the baby changing facility (not at 75cm).
• The wash basin tap type is lever mixer.
• The following have a high colour contrast with their surroundings: both dropdown rails.
• The following have a less clear colour contrast with their surroundings: the toilet seat, the internal toilet door and the floor.
• There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
• The toilet has a mirror.
• There is no shelf in the toilet.
• The cubicle has a pedal bin.
• There are no coat hooks.
• There is a baby change facility which is not at a recommended height (75cm).

You are on Toilet with Adaptations for Disabled People (Reception - Female - Transfer Both Sides). Skip to the next section.

Toilet with Adaptations for Disabled People (Reception - Female - Transfer Both Sides)

• There is step-free level access into the toilet.
• There is no signage on or near the toilet door.
• The toilet door is manual, opens by sliding and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 75cm.
• The toilet door has a twist lock.
• The dimensions of the cubicle are 196cm x 213cm and it does not have a 150cm x 150cm turning space.
• There are lateral transfer spaces on both sides of the toilet but the left side, as you look at it, is obstructed.
• The lateral transfer space on the left is 82cm from the side of the toilet pan to the wall.
• The lateral transfer space on the right is 79cm from the side of the toilet pan to the wall.
• There is a push button flush on top of the cistern.
• There is a dropdown rail on both sides of the seat.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and towel dispenser.
• The following fixtures are at the recommended height: the soap dispenser (between 80cm - 100cm).
• The following fixtures are not at the recommended height: the toilet seat (not at 48cm), the toilet roll holder (not between 80cm - 100cm), the wash basin (not between 72cm - 74cm), towel dispenser (not between 80cm - 100cm) and the baby changing facility (not at 75cm).
• The wash basin tap type is lever mixer.
• The following have a high colour contrast with their surroundings: both dropdown rails.
• The following have a less clear colour contrast with their surroundings: the floor, the internal toilet door and the toilet seat.
• There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
• The toilet has a mirror.
• There is no shelf in the toilet.
• The cubicle has a pedal bin.
• There are no coat hooks.
• There is a baby change facility which is not at a recommended height (75cm).

You are on Toilet with Adaptations for Disabled People (Reception - Male - Transfer Both Sides). Skip to the next section.

Toilet with Adaptations for Disabled People (Reception - Male - Transfer Both Sides)

• There is step-free level access into the toilet.
• There is tactile and pictorial signage on or near the toilet door.
• The toilet door is manual, opens by sliding and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 84cm.
• The toilet door has a twist lock.
• The dimensions of the cubicle are 200cm x 222cm and it has a turning space of at least 150cm x 150cm.
• There are lateral transfer spaces on both sides of the toilet but the right side, as you look at it, is obstructed.
• The lateral transfer space on the left is 82cm from the side of the toilet pan to the wall.
• The lateral transfer space on the right is 84cm from the side of the toilet pan to the wall.
• There is a push button flush on top of the cistern.
• There is a dropdown rail on both sides of the seat.
• The following fixtures can be reached from the toilet seat: a toilet roll holder on the dropdown rail.
• The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and towel dispenser.
• The following fixtures are not at the recommended height: the toilet seat (not at 48cm), the toilet roll holder (not between 80cm - 100cm), the wash basin (not between 72cm - 74cm) and towel dispenser (not between 80cm - 100cm).
• The wash basin tap type is lever mixer.
• The following have a high colour contrast with their surroundings: both dropdown rails.
• The following have a less clear colour contrast with their surroundings: the toilet seat, the floor and the internal toilet door.
• There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
• The toilet has a mirror.
• There is no shelf in the toilet.
• The cubicle has a waste bin without lid.
• There are no coat hooks.
• There is a baby change facility which is not at a recommended height (75cm).

You are on Toilet (Lower Ground Floor). Skip to the next section.

Toilet (Lower Ground Floor)

• The male and female standard toilets were surveyed.
• There is step-free level access into the toilet.
• The toilet door is manual, opens inwards and has a colour contrast with the surrounding walls.
• The width of the toilet door opening is 78cm.
• The width of the door into the toilet cubicle is not over 75cm.
• The wash basin tap type is sensor.

You are on Toilet (Reception). Skip to the next section.

Toilet (Reception)

• The male and female standard toilets were surveyed.
• There is step-free level access into the toilet.
• The toilet door is manual, opens by sliding and has a medium colour contrast with the surrounding walls.
• The width of the toilet door opening is 81cm.
• The width of the door into the toilet cubicle is not over 75cm.
• The wash basin tap type is sensor.