Access Guide
Resort Information
- The resort is located in Potamou, on the eastern region of the island.
- This resort has the following facilities: rooms with some adaptations for disabled people, a toilet with some adaptations for disabled people, a shop, a spa, beach access, a playground, a sports court, a gym, a swimming pool, a splash park and a sauna. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
- The resort has 240 rooms available. 5 of these rooms have adaptations for disabled people.
- Adjoining rooms are not available.
- The resort is mostly flat with some slight to steep slopes along the pathways. All areas of the resort are step-free with ramps or slopes that bypass the steps.
- There are 4 restaurants.
- There are 2 swimming pools (excluding room pools).
- There is a shop.
- The shop has step-free access.
- The shop has door widths over 75cm.
- The shop does not have room to manoeuvre (150cm x 150cm).
- Toilet and changing facilities available include: toilets with some adaptations for disabled people and standard toilets.
- Toilet facilities with some adaptations for disabled people can be found on the ground floor of the main building, opposite the main restaurant and beside the pavilion pool.
- Standard toilet facilities can be found on the ground floor of the main building, opposite the main restaurant and beside the ionian breeze pool.
- Baby change facilities can be found The baby change facilities are located within the toilets that area on the ground floor of the main building, opposite the main restaurant.
- There is no medication fridge.
- Guests cannot hire mobility equipment from the resort.
- Guests can hire mobility equipment locally.
- The resort has a list of local suppliers.
- Guests can use their own mobility scooter at the resort.
- A mobility scooter can be stored and charged within the resort entrance lobby, beside the main reception.
- We have been told that assistance dogs are not allowed in the resort.
- This resort is aware of the Sunflower Lanyard Scheme.
- There is not a Safe/Quiet Place available in the resort.
- WiFi is available throughout the resort.
- There is a Kids' Club operated by the resort. For more information, please contact TUI or the resort.
Entrance (Resort Entrance)
- The entrance to the resort is located at the front of the resort.
- Access to the resort is via lift, for more information see the lift section of the Access Guide (new tab).
- There is step-free level access at the entrance to the resort.
- There are automatic doors at the entrance, which open by sliding.
- The width of the door opening is 171cm.
- The doors have a low colour contrast.
- There is a second set of automatic doors at the entrance, which open by sliding.
- The width of the door opening is 174cm.
- The doors have a low colour contrast.
- A member of resort staff is available for assistance at this entrance.
Reception
- There is step-free level access to reception.
- Lighting levels are low at this reception.
- The reception desk is too high for a wheelchair user.
- The reception does not have a hearing assistance system.
- There is hard flooring.
- The flooring is shiny.
- There are coffee tables, armchairs and sofas available in this reception area.
- There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is background noise.
Counter (Guest Relations Desk)
- There is step-free level access to the counter.
- Lighting levels are low at this counter.
- There is a counter suitable for a wheelchair user.
- The counter does not have a hearing assistance system.
- There is hard flooring.
- Some flooring is shiny and patterned.
- There are armchairs available in the counter area.
- There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the counter area.
- There may be background noise.
Getting Around the Building
- This building contains a main reception, a shop, a bar, restaurants and a gym.
- The building has multiple floors which can be accessed via stairs and lift.
- The following areas have step-free level access: the main reception, the shop, Nymphy Lobby Bar, Main Restaurant, Fiki Aisan Restaurant, Alati Greek Restaurant and Toilets and rooms 121 - 150, 221 - 250, 321 - 350 and 421 - 450.
- The following areas have step-free access via slight ramps or slopes: rooms 51 - 70.
- The following areas have step-free access via steep or very steep ramps or slopes: rooms 01 - 30, 101 - 120, 201 - 220, 301 - 320 and 401 - 420.
- There is hard flooring.
- Some flooring is shiny and patterned.
- The majority of walkway widths are over 180cm, with medium colour contrast between the walls and floor.
- Lighting levels are low in some areas.
Getting Around the Resort
- The resort is mostly flat with some slight to steep slopes along the pathways. All areas of the resort are step-free with ramps or slopes that bypass the steps.
- The paths around the resort are made from: concrete, gravel and stone.
- There is no seating along the pathways.
- The majority of the paths are illuminated.
Lift (Main Building)
- The lift is located on the right side of the resort entrance lobby.
- The floors that can be accessed from this lift are G, M, 1, 2, 3, 4.
- This lift is a standard lift.
- Externally the lift has: a door with a low colour contrast to the surroundings, buttons with a medium colour contrast to the surroundings, controls at a recommended height (between 90cm - 120cm), tactile markings and Braille markings.
- The lift does have a recommended turning space (150cm x 150cm) in front of it.
- The lift door opening width is 90cm.
- The dimensions of the lift are 135cm x 105cm.
- There are other lifts which are similar in size at the same location.
- Internally the lift has; a mirror to aid reversing, controls that are not at a recommended height (between 90cm - 120cm), Braille markings, tactile markings, buttons with a medium colour contrast to the surroundings and a visual floor indicator.
Stairs (Main Building)
- The floors which are accessible by stairs are G, M, 1, 2, 3, 4.
- There are 15+ steps between floors without resting points (landings).
- The stairs are clearly marked and have handrails on both sides.
Toilet with Adaptations for Disabled People (Main Restaurant - Left Hand Transfer)
- There is step-free level access into the toilet.
- There is pictorial signage on or near the toilet door.
- The toilet door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 89cm.
- The toilet door has a twist lock.
- The dimensions of the cubicle are 214cm x 185cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the toilet as you look at it, but it is obstructed.
- The lateral transfer space is 104cm (from the side of the toilet pan to the wall).
- There is a push button flush on top of the cistern.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: the toilet roll holder.
- The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and towel dispenser.
- The following fixtures are at the recommended height: the wash basin (between 72cm - 74cm), the soap dispenser (between 80cm - 100cm) and towel dispenser (between 80cm - 100cm).
- The following fixtures are not at the recommended height: the toilet seat (not at 48cm).
- The wash basin tap type is lever mixer.
- Lighting levels are low in the cubicle.
- The following have a high colour contrast with their surroundings: the internal toilet door and the floor.
- The following have a less clear colour contrast with their surroundings: the dropdown rail and the toilet seat.
- There is no emergency alarm.
- The toilet has a mirror.
- There is no shelf in the toilet.
- The cubicle has a pedal bin.
- There are no coat hooks.
Toilet (Main Restaurant)
- The male and female standard toilets were surveyed.
- There is step-free level access into the toilet.
- The toilet door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 76cm.
- The width of the door into the toilet cubicle is not over 75cm.
- The wash basin tap type is lever mixer.