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Resort Information

• The resort is located on the north coast of Crete in the area of Hersonissos.
• This resort has the following facilities: a toilet with adaptations for disabled people, a toilet with some adaptations for disabled people, shops, a spa, beach access, a playground, a sports court, a gym, a swimming pool, a splash park, a water park, a fitness suite and a sauna. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
• The resort has 500 rooms available. 0 of these rooms have adaptations for disabled people.
• Standard rooms with adjoining rooms are available.
• The resort is mostly on sloping ground as it descends down towards the beach. Access is via slopes and steps. Other than the beach, all steps can be bypassed by using slopes or by taking an alternative route.
• There are 8 restaurants.
• There are 7 swimming pools (excluding room pools).
• There are shops.
• Some shops have step-free access.
• All the shops have door widths over 75cm.
• None of the shops have room to manoeuvre (150cm x 150cm).
• Toilet and changing facilities available include: accessible toilets, toilets with some adaptations for disabled people, ambulant cubicles, step-free standard toilets, standard toilets and standard changing rooms.
• Toilet facilities with some adaptations for disabled people can be found in the Artemis Restaurant, under the Pergola Snack Bar, overlooking the beach, in the Sports Bar and in the Azzuro Italian a la carte restaurant.
• Standard toilet facilities can be found in the basement of the main building, in the Spa and Wellness Centre, under the La Pergola Snack Bar, overlooking the beach, in the Tennis and Sports Centre next to the indoor pool, in the Artemis Restaurant, in the Azzurro Italian a la carte Restaurant, next to the Dionysus Bar, next to the large outdoor pool, next to the small outdoor pool, next to the Poseidon Pool, in the Sports Bar and just before the entrance to the Water park.
• Baby change facilities can be found in the Sports bar.
• There is a medication fridge at the reception.
• Guests cannot hire mobility equipment from the resort.
• Guests can hire mobility equipment locally.
• The resort has a list of local suppliers.
• Guests can use their own mobility scooter at the resort.
• Mobility scooters can be stored and charged in reception.
• We have been told that assistance dogs are not allowed in the resort.
• This resort is not aware of the Sunflower Lanyard Scheme.
• There is not a Safe/Quiet Place available in the resort.
• WiFi is available throughout the resort.
• There is a Kids' Club operated by the hotel. For more information, please contact TUI or the resort.

You are on Accommodation Buildings. Skip to the next section.

Accommodation Buildings

• Accommodation at the Nana Golden Beach is located in the main hotel building and also in separate buildings throughout the resort.
• Accommodation in the main building is either step-free level or step-free level by lift.
• Most other accommodation in separate buildings is not step free.

You are on Entrance. Skip to the next section.

Entrance

• The entrance to the building is located at the front of the main building.
• There is step-free access via ramp at the entrance to the building.
• The ramp is steep, between 75cm and 150cm wide, with a handrail on the right going up.
• There are 5 steps, which are clearly marked, with a handrail on the right going up.
• The ramp overcomes the steps.
• There are automatic doors at the entrance, which open by sliding.
• The width of the door opening is 163cm.
• The doors have a low colour contrast.
• There is a second set of automatic doors at the entrance, which open by sliding.
• The width of the door opening is 164cm.
• The doors have a low colour contrast.
• A member of resort staff is available for assistance at this entrance.
• There are manual doors to the left of the ones surveyed.

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Reception

• There is step-free level access to reception.
• The reception has windows which may affect the ability of someone to lip read.
• Lighting levels are good at this reception.
• The reception desk is too high for a wheelchair user.
• The reception does not have a hearing assistance system.
• There is hard flooring.
• The flooring is not shiny or patterned.
• There are coffee tables, armchairs, bench seats and chairs without armrests available in this reception area.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is background noise which varies depending on the time of day.

You are on Getting Around the Building. Skip to the next section.

Getting Around the Building

• This building contains a main reception, a shop, bars and a gym.
• The building has multiple floors which can be accessed via stairs and lift.
• The following areas have step-free level access: reception, rooms 101-123, rooms 201-223.
• The following areas have step-free access via slight ramps or slopes: Spa.
• The following areas have step-free access via steep or very steep ramps or slopes: Athina Bar, Panorama Bar.
• There is hard flooring.
• Some flooring is shiny.
• The majority of walkway widths are between 120cm and 180cm, with medium colour contrast between the walls and floor.

You are on Getting Around the Resort. Skip to the next section.

Getting Around the Resort

• The resort is mostly on sloping ground as it descends down towards the beach. Access is via slopes and steps. Other than the beach, all steps can be bypassed either by using ramps or by using an alternative route.
• The paths around the resort are made from: block paving.
• There are bench seats along the pathways.
• All the paths are illuminated.
• There are club carts available for all guests, which are used to overcome the ramps/slopes and steps.
• Wheelchair users will need to transfer into the club carts.

You are on Ramp or Slope and Steps (From Reception To Stepped Exit). Skip to the next section.

Ramp or Slope and Steps (From Reception To Stepped Exit)

• There is a ramp with a steep gradient.
• The ramp does not have handrails.
• There are 3 steps.
• The steps are not clearly marked.
• The steps have no handrails.
• The ramp overcomes the steps.
• There are two identical sets of ramps and steps at this location.

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Counter (Traffic Car Hire)

• There is step-free level access to the counter.
• Lighting levels are good at this counter.
• The counter is too high for a wheelchair user.
• The counter does not have a hearing assistance system.
• There is hard flooring.
• The flooring is not shiny or patterned.
• There are chairs without armrests available in the counter area.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is background noise which varies depending on the time of day.

You are on Counter (A la Carte Restaurant Reservations). Skip to the next section.

Counter (A la Carte Restaurant Reservations)

• There is step-free level access to the counter.
• The counter has windows which may affect the ability of someone to lip read.
• Lighting levels are low at this counter.
• The counter is too high for a wheelchair user.
• The counter does not have a hearing assistance system.
• There is hard flooring.
• The flooring is not shiny or patterned.
• There are bench seats available in the counter area.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is background noise which varies depending on the time of day.

You are on Counter (Guest Relations). Skip to the next section.

Counter (Guest Relations)

• There is step-free level access to the counter.
• Lighting levels are low at this counter.
• The counter is too high for a wheelchair user.
• The counter does not have a hearing assistance system.
• There is hard flooring.
• The flooring is not shiny or patterned.
• There are chairs with armrests available in the counter area.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is background noise which varies depending on the time of day.

You are on Stairs. Skip to the next section.

Stairs

• The floors which are accessible by stairs are -1, 0, 1, 2.
• There are 15+ steps between floors with resting points (landings).
• The stairs are not clearly marked and have a handrail on the right going up.

You are on Lift. Skip to the next section.

Lift

• The lift is located ahead and to the left after entering.
• The floors that can be accessed from this lift are -1, 0, 1, 2.
• This lift is a standard lift.
• Externally the lift has: a door with a low colour contrast to the surroundings, buttons with a low colour contrast to the surroundings and controls that are not at a recommended height (between 90cm - 120cm).
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door opening width is 76cm.
• The dimensions of the lift are 118cm x 117cm.
• There are other lifts which are similar in size at the same location.
• Internally the lift has; a mirror to aid reversing, controls at a recommended height (between 90cm - 120cm), buttons with a low colour contrast to the surroundings and a visual floor indicator.

You are on Toilet with Adaptations for Disabled People (Overlooking Beach - Right-Hand Transfer). Skip to the next section.

Toilet with Adaptations for Disabled People (Overlooking Beach - Right-Hand Transfer)

• There is step-free level access into the toilet.
• There is tactile and pictorial signage on or near the toilet door.
• The toilet door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
• The width of the toilet door opening is 75cm.
• The toilet door has a twist lock.
• The dimensions of the cubicle are 235cm x 196cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the right of the toilet as you look at it, but it is obstructed.
• The lateral transfer space is 146cm (from the side of the toilet pan to the wall).
• There is a push button flush on top of the cistern.
• The following grab rails are available: a horizontal grab rail on the non-transfer side.
• There is a dropdown rail on the transfer side.
• The following fixtures cannot be reached from the toilet seat: the toilet roll holder, the wash basin, the soap dispenser and towel dispenser.
• The following fixtures are at the recommended height: the toilet seat (48cm), the soap dispenser (between 80cm - 100cm) and towel dispenser (between 80cm - 100cm).
• The following fixtures are not at the recommended height: the toilet roll holder (not between 80cm - 100cm) and the wash basin (not between 72cm - 74cm).
• The wash basin tap type is sensor.
• Lighting levels are low in the cubicle.
• The following have a high colour contrast with their surroundings: the internal toilet door.
• The following have a less clear colour contrast with their surroundings: the grab rail, the dropdown rail, the floor and the toilet seat.
• There is no emergency alarm.
• The toilet has a mirror.
• There is no shelf in the toilet.
• The cubicle has a waste bin without lid and a pedal bin.
• There are no coat hooks.

You are on Toilet with Adaptations for Disabled People (Under La Pergola Snack Bar - Left-Hand Transfer). Skip to the next section.

Toilet with Adaptations for Disabled People (Under La Pergola Snack Bar - Left-Hand Transfer)

• There is step-free level access into the toilet.
• There is no signage on or near the toilet door.
• The toilet door is manual, opens by sliding and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 79cm.
• The toilet door has a twist lock.
• The dimensions of the cubicle are 196cm x 206cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet as you look at it.
• The lateral transfer space is 135cm (from the side of the toilet pan to the wall).
• There is a push button flush on the wall above the cistern.
• The following grab rails are available: a horizontal grab rail on the non-transfer side.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the soap dispenser.
• The following fixtures cannot be reached from the toilet seat: the toilet roll holder, the wash basin and towel dispenser.
• The following fixtures are at the recommended height: the soap dispenser (between 80cm - 100cm) and towel dispenser (between 80cm - 100cm).
• The following fixtures are not at the recommended height: the toilet seat (not at 48cm), the toilet roll holder (not between 80cm - 100cm) and the wash basin (not between 72cm - 74cm).
• The wash basin tap type is lever mixer.
• The following have a less clear colour contrast with their surroundings: the internal toilet door, the grab rail, the dropdown rail, the floor and the toilet seat.
• There is no emergency alarm.
• The toilet has a mirror.
• There is no shelf in the toilet.
• The cubicle has a waste bin with lid and a waste bin without lid.
• There are no coat hooks.
• The toilet has a wheel in shower.

You are on Toilet. Skip to the next section.

Toilet

• The male and female standard toilets were surveyed.
• There is step-free access into the toilet, via a ramp.
• The ramp is slight over 150cm wide, with no handrails.
• The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 84cm.
• The width of the door into the toilet cubicle is not over 75cm.
• The wash basin tap type is sensor.
• Lighting levels are low in the cubicle.
• There is a baby change facility which is not at a recommended height (75cm).