Access Guide
Resort Information
- The resort is located in Playa de los Pocillos in south-east Lanzarote.
- The resort provides accommodation in 2 buildings, some of which have 3 storeys with 1 storey annexes. The resort is mostly accessible via step-free level pathways, with some ramps of varying degrees. There are 4 lifts.
- This resort has the following facilities: rooms with some adaptations for disabled people, beach access, swimming pools and restaurants.
- The resort has 640 rooms available. 12 of these rooms have adaptations for disabled people.
- Standard rooms with adjoining rooms are available.
- There are 3 restaurants.
- There are 6 swimming pools (excluding room pools).
- Toilet and changing facilities available include: toilets with some adaptations for disabled people and step-free standard toilets.
- Toilet facilities with some adaptations for disabled people can be found on level 1, after walking from the lift and bypassing the indoor entertainment area.
- Standard toilet facilities can be found on level 1, after walking from the lift and bypassing the indoor entertainment area.
- Baby change facilities can be found within the toilets with adaptations for disabled people on level 1.
- The resort has the following available: a panic alarm and a pool hoist.
- There is a medication fridge available on request.
- Guests can use their own mobility scooter at the resort.
- Guests' mobility scooters can be stored and charged in an area near reception.
- We have been told that assistance dogs are not allowed in the resort.
- This resort is not aware of the Sunflower Lanyard Scheme.
- There is not a Safe/Quiet Place available in the resort.
- WiFi is available throughout the resort.
On-site Facilities
- This resort has the following available; a Kids' Club, a gym, a spa, treatment rooms, a play area/playground, sports courts and a shop. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
- There is a Kids' Club operated by the resort. For more information, please contact TUI or the resort.
- There are facilities for the following sports available at this resort: tennis, table tennis, volleyball, basketball, football, archery, petanque and yoga.
- Activities available at this resort include: aqua gym, water polo.
- The following areas have step-free level access: the lobby bar, the lifts, some of the guest rooms.
- The following areas have step-free access via lift: the toilet with adaptations for disabled people, the standard toilets with baby changing facilities, the rooms with adaptations for disabled people, the entertainment, the main restaurant, the pool area and most of the activities.
- The following areas have step-free access via slight ramps or slopes: (from the lift): the toilet with adaptations for disabled people, the standard toilets with baby changing facilities, the rooms with adaptations for disabled people, the entertainment, the main restaurant, the pool area and most of the activities.
- The following areas have step-free access via steep or very steep ramps or slopes: the main entrance.
- The following areas do not have step-free access: the volleyball court.
Entrance
- The entrance to the resort is located at the front of the building.
- There is step-free access via ramp at the entrance to the resort.
- The ramp is steep, between 75cm and 150cm wide, with a handrail on the right going up.
- There are automatic doors at the entrance, which are permanently open.
- The width of the door opening is 220cm.
- There is a second set of automatic doors at the entrance, which are permanently open.
- The width of the door opening is 220cm.
- There is an identical ramp to the right of the entrance door with the handrail on the left going up. Both ramps are 220cm wide.
Reception
- There is step-free level access to reception.
- The reception desk is too high for a wheelchair user.
- The reception does not have a hearing assistance system.
- There is hard flooring.
- The height of the reception desk is 110cm.
The lobby bar and seating area is to the left hand side of the reception desk.
Getting Around the Building
- This building contains a main reception, bars, restaurants, a gym and sports courts.
- The building has multiple floors which can be accessed via stairs and lift.
- From reception (on level 2) there is step-free level access to the lobby bar and the lifts.
There is step-free access via lift to the toilet with adaptations for disabled people, the standard toilets with baby changing facilities, the rooms with adaptations for disabled people, the entertainment, the main restaurant, the pool area and most of the activities. - There is step-free access via a slight ramp (after exiting the lift) to the toilet with adaptations for disabled people, the standard toilets with baby changing facilities, the rooms with adaptations for disabled people, the entertainment, the main restaurant, the pool area and most of the activities.
There is also a slight ramp at the bottom of the pathway leading to the beach. - There are two steep ramps either side of the steps leading up to the main entrance doors.
- There is one step at the entrance to the volleyball court.
- The floors that can be accessed from the lift are 1, 2 and 3.
- The lift door opening width is 80cm.
- The dimensions of the lift are 96cm x 122cm.
Toilet with Adaptations for Disabled People (Level 1 - Left Hand Transfer - Next to the Entertainment Area)
- There is step-free level access into the toilet.
- There is pictorial signage on or near the toilet door.
- The toilet door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 90cm.
- The toilet door has a twist lock.
- The dimensions of the cubicle are 293cm x 233cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the left of the toilet as you look at it.
- The lateral transfer space is 183cm (from the side of the toilet pan to the wall).
- There is a push button flush on the wall above the cistern.
- There is a dropdown rail on the transfer side.
- Grab rails in the toilet include: a horizontal grab rail on the non transfer side.
- Fixtures within the toilet include: a toilet roll holder, a wash basin, a hand dryer and a soap dispenser.
- The toilet has a mirror.
- There is no shelf in the toilet.
- The cubicle has a waste bin without lid.
- There are no coat hooks.
- There is a baby change facility which is not at a recommended height (75cm).
Toilet (Level 1 - Next to the Entertainment Area)
- The male standard toilet was surveyed.
- There is also a female toilet in the same location.
- There is step-free level access into the toilet.
- The toilet door is manual, opens inwards and has a high colour contrast with the surrounding walls.