Access Guide
Resort Information
- This adults-only resort is located in Benidorm, in the east of Spain.
- The 199 room resort consists of one 16-storey building and is mostly accessible via step-free level pathways with some ramps of varying degrees. There are 3 lifts.
- This resort has the following facilities: rooms with some adaptations for disabled people, a swimming pool and a restaurant.
- The resort has 199 rooms available. 6 of these rooms have adaptations for disabled people.
- Standard rooms with adjoining rooms are available.
- There is 1 restaurant.
- There is 1 swimming pool (excluding room pools).
- Toilet and changing facilities available include: toilets with some adaptations for disabled people and step-free standard toilets.
- Toilet facilities with some adaptations for disabled people can be found in reception and on level -1, next to the restaurant.
- Standard toilet facilities can be found in reception and on level -1, next to the restaurant.
- The resort has the following available: a pool hoist.
- There is a medication fridge available on request.
- Guests cannot hire mobility equipment from the resort.
- Guests can hire mobility equipment locally.
- The resort has a list of local suppliers.
- Guests cannot use their own mobility scooter at the resort.
- Due to health and safety reasons, mobility scooters are not allowed in the hotel.
- We have been told that assistance dogs are allowed in most areas of the resort.
- Assistance dogs are able to stay with guests in rooms with adaptations for disabled people.
- Assistance dog spending areas are not available in the resort.
- Water bowls for assistance dogs are not available.
- Guests can bring food for assistance dogs which can be stored in their rooms.
- This resort is not aware of the Sunflower Lanyard Scheme.
- There is not a Safe/Quiet Place available in the resort.
- WiFi is available throughout the resort.
- All Inclusive guests are entitled to one free meal at the Khas Mahal Indian restaurant in the sister hotel nearby, Sandos Benidorm Suites.
On-site Facilities
- This resort has the following available; a gym, a spa, a sauna and treatment rooms. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
- There are facilities for the following sports available at this resort: table tennis, archery, petanque and yoga.
- Activities available at this resort include: aqua gym, darts, pool, tai chi, dance classes and pilates.
- The following areas have step-free level access: the toilets with adaptations for disabled people, the standard toilets, the lifts, the rear exit door and the lobby seating area.
- The following areas have step-free access via lift: the rooms with adaptations for disabled people, the standard guest rooms, the main buffet restaurant (level -1), the gym and the spa.
- The following areas have step-free access via slight ramps or slopes: the main entrance doors.
- The following areas have step-free access via steep or very steep ramps or slopes: the pool area, the entertainment area and some of the activities.
Entrance
- The entrance to the resort is located at the front of the building.
- There is step-free access via ramp at the entrance to the resort.
- The ramp is slight, over 150cm wide, with a handrail on the left going up.
- There are automatic doors at the entrance, which open by sliding.
- The width of the door opening is 160cm.
- There is a second set of automatic doors at the entrance, which open by sliding.
- The width of the door opening is 160cm.
Reception
- There is step-free level access to reception.
- There is a reception desk at a suitable height for a wheelchair user.
- The reception does not have a hearing assistance system.
- There is hard flooring.
- The height of the reception desk is 102cm. The width of the rear exit door is 100cm.
Getting Around the Building
- This building contains a main reception, bars and a gym.
- The building has multiple floors which can be accessed via stairs and lift.
- There is step-free level access to the toilets with adaptations for disabled people, the standard toilets, the lifts, the rear exit door and the lobby seating area.
There is step-free level access via lift to the rooms with adaptations for disabled people, the standard guest rooms, the main buffet restaurant (level -1), the gym and the spa. - There is step-free access via a slight ramp to the main entrance doors.
- The floors that can be accessed from the lift are -1 to 16.
- The lift door opening width is 90cm.
- The dimensions of the lift are 132cm x 137cm.
- The lift measurements are for the wheelchair lift on the right, which is slightly bigger than the standard lifts.
Toilet with Adaptations for Disabled People (Reception - Right Hand Transfer)
- There is step-free level access into the toilet.
- There is pictorial signage on or near the toilet door.
- The toilet door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 80cm.
- The toilet door has a twist lock.
- The dimensions of the cubicle are 160cm x 240cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the right of the toilet as you look at it.
- The lateral transfer space is 174cm (from the side of the toilet pan to the wall).
- There is a push button flush on the wall above the cistern.
- There is a dropdown rail on the transfer side.
- Grab rails in the toilet include: a horizontal grab rail on the non transfer side.
- Fixtures within the toilet include: a toilet roll holder, a wash basin, a soap dispenser and a towel dispenser.
- The toilet has a mirror.
- There is no shelf in the toilet.
- The cubicle has a pedal bin.
- There are no coat hooks.
Toilet
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- There is step-free level access into the toilet.
- The toilet door is manual, opens outwards and has a low colour contrast with the surrounding walls.