Access Guide

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Resort Information

This adults-only resort is set in a hillside and consists of 2 five-storey buildings which are set in gardens. It is accessible via some level pathways with many steep hills and some steps. There are 3 lifts.
This resort has the following facilities: a spa, a gym, a sauna and treatment rooms. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
The resort has 120 rooms available. None of these rooms have adaptations for disabled people.
Adjoining rooms are not available.
There are 2 restaurants.
There are 2 swimming pools (excluding room pools).
Toilet and changing facilities available include: step-free standard toilets.
Standard toilet facilities can be found in the reception lobby and on level -1.
The resort has the following available: a panic alarm.
There is no medication fridge.
Guests can hire mobility equipment locally.
The resort has a list of local suppliers.
Guests can use their own mobility scooter at the resort.
Guests can store and charge their mobility scooters in their rooms. Some of the rooms are only accessible via steps.
We have been told that assistance dogs are not allowed in the resort.
This resort is aware of the Sunflower Lanyard Scheme.
There is not a Safe/Quiet Place available in the resort.
WiFi is available throughout the resort.
A free shuttle bus is available to transport guests to Sorrento.

The entrance to the resort is located at the front of the building, at the top of the steep slope.
There is step-free access via slope at the entrance to the building.
The slope is steep, over 150cm wide, with no handrails.
There are automatic doors at the entrance, which open by sliding.
The width of the door opening is 160cm.
The doors have a high colour contrast.
A member of resort staff is available for assistance at this entrance.

There is step-free level access to reception.
The reception has patterned backgrounds which may affect the ability of someone to lip read.
The reception desk is too high for a wheelchair user.
The reception does not have a hearing assistance system.
There is hard flooring.
The flooring is shiny and patterned.
There are coffee tables and armchairs available in this reception area.
There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is background noise which varies depending on the time of day.

This building contains a main reception, bars, restaurants and a gym.
The building has multiple floors which can be accessed via stairs and lift.
The following areas have step-free level access: the toilets, the lift, the main buffet restaurant, the terrace and the entertainment.
The following areas have step-free access via steep or very steep ramps or slopes: the main entrance.
There is hard flooring.
Some flooring is shiny and patterned.

The lift is located to the left hand side of the reception desk.
The floors that can be accessed from this lift are -1 to 4.
This lift is a standard lift.
Externally the lift has: controls that are not at a recommended height (between 90cm - 120cm), Braille markings, buttons with a high colour contrast to the surroundings, a door with a low colour contrast to the surroundings and tactile markings.
The lift does have a recommended turning space (150cm x 150cm) in front of it.
The lift door opening width is 85cm.
The dimensions of the lift are 115cm x 164cm.
There are other lifts which vary in size at the same location.
Internally the lift has; Braille markings, tactile markings, controls at a recommended height (between 90cm - 120cm) and a mirror to aid reversing.

The paths around the resort are made from: artificial grass, concrete, tarmac and gravel.
The following areas have step-free access via steep or very steep ramps or slopes: the main entrance and the pool area.
The following areas do not have step-free access: the gym, the spa and the poolside bar.

The female toilet was surveyed.
There is also a male toilet in the same location.
There is step-free level access into the toilet.
The toilet door is manual, opens inwards and has a high colour contrast with the surrounding walls.
The width of the toilet door opening is 80cm.
The width of the door into the toilet cubicle is not over 75cm.
The wash basin tap type is twist/turn.