Access Guide
Resort Information
- This beach-front, adults-only resort is located in Psalidi, on the eastern coast of Kos.
- This resort has the following facilities: rooms with some adaptations for disabled people, a toilet with some adaptations for disabled people, shops, a spa, beach access, a gym, a sauna, a steam room and treatment rooms. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
- The resort has 410 rooms available. 5 of these rooms have adaptations for disabled people.
- Adjoining rooms are not available.
- The resort provides accommodation in 4 buildings, some of which have 4 storeys. It is accessible via some step-free level pathways, with many ramps of varying degrees. There are 6 lifts. There is a buggy available to transport guests around the resort.
- There are 4 restaurants.
- There are 2 swimming pools (excluding room pools).
- There are shops.
- All shops have step-free access.
- Some of the shops have door widths over 75cm.
- Some of the shops have room to manoeuvre (150cm x 150cm).
- Toilet and changing facilities available include: a toilet with some adaptations for disabled people and step-free standard toilets.
- Toilet facilities with some adaptations for disabled people can be found in the reception lobby.
- Standard toilet facilities can be found in the reception lobby, the pool area, near the a la carte restaurant and near the beach.
- The resort has the following available: a deaf alert system.
- There is a medication fridge available on request.
- Guests can hire mobility equipment from the resort.
- Guests can hire mobility equipment locally.
- The resort has a list of local suppliers.
- Guests can use their own mobility scooter at the resort.
- Smaller mobility scooters and manual wheelchairs can be stored and charged in the guests' rooms. Larger mobility scooters can be stored and charged in the reception area.
- We have been told that assistance dogs are allowed in most areas of the resort.
- Assistance dogs are able to stay with guests in rooms with adaptations for disabled people.
- Assistance dog spending areas are not available in the resort.
- Water bowls for assistance dogs are not available.
- Guests can bring food for assistance dogs which can be stored in the guests' rooms.
- This resort is aware of the Sunflower Lanyard Scheme.
- There is not a Safe/Quiet Place available in the resort.
- WiFi is available throughout the resort.
Entrance
- The entrance to the resort is located at the front of the building.
- There is step-free access via ramp at the entrance to the building.
- The ramp is steep, between 75cm and 150cm wide, with a handrail on the left going up.
- There are manual doors at the entrance, which are permanently open.
- The width of the door opening is 150cm.
- The doors have a low colour contrast.
- There is a second set of manual doors at the entrance, which are permanently open.
- The width of the door opening is 150cm.
- The doors have a low colour contrast.
- A member of resort staff is available for assistance at this entrance.
Reception
- There is step-free level access to reception.
- The reception desk is too high for a wheelchair user.
- The reception does not have a hearing assistance system.
- There is hard flooring.
- The flooring is shiny.
- There are sofas and a mixture of chairs with and without armrests available in this reception area.
- There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the reception area.
- There is background noise.
- Following check-in in at the reception desk, there is a ramp leading to all other areas of the resort (including seating in the reception lobby).
Getting Around the Building
- This building contains a main reception, shops, bars, restaurants and a gym.
- The building has multiple floors which can be accessed via stairs and lift.
- The following areas have step-free level access: the toilet with adaptations for disabled people.
- The following areas have step-free access via slight ramps or slopes: the lower level of the reception lobby, the lift, the restaurant and the entertainment area (via lift).
- The following areas have step-free access via steep or very steep ramps or slopes: the main entrance, some rooms with adaptations for disabled people and the lift to access some of the standard guest rooms.
- The following areas do not have step-free access: the gym.
- There is hard flooring.
- Some flooring is shiny.
Lift
- The lift is located opposite the reception desk, along the room corridor and down the steep ramp.
- The floors that can be accessed from this lift are 0 to 3 for the guest rooms.
- This lift is a standard lift.
- Externally the lift has: a door with a high colour contrast to the surroundings, buttons with a high colour contrast to the surroundings and controls at a recommended height (between 90cm - 120cm).
- The lift does not have a recommended turning space (150cm x 150cm) in front of it.
- The lift door opening width is 75cm.
- The dimensions of the lift are 80cm x 115cm.
- There are other lifts which vary in size at the same location.
- Internally the lift has; a mirror to aid reversing, controls at a recommended height (between 90cm - 120cm) and a visual floor indicator.
- There is a separate lift in the reception lobby, to access the entertainment area and the pool area.
Getting Around the Resort
- The paths around the resort are made from: concrete and tiles.
- There are club carts available for all guests, which are used to overcome the ramps/slopes.
- The following areas have step-free level access: the pool area.
- The following areas have step-free access via lift: some guest rooms in the accommodation buildings.
- The following areas have step-free access via steep or very steep ramps or slopes: some guest rooms with adaptations for disabled people, the pool area and the beach.
Toilet with Adaptations for Disabled People (Reception Lobby - Transfer Both Sides)
- There is step-free level access into the toilet.
- There is pictorial signage on or near the toilet door.
- The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 90cm.
- The toilet door has a twist lock.
- The dimensions of the cubicle are 175cm x 200cm and it does not have a 150cm x 150cm turning space.
- There are lateral transfer spaces on both sides of the toilet but the left side, as you look at it, is obstructed.
- The lateral transfer space on the left is 66cm from the side of the toilet pan to the wall.
- The lateral transfer space on the right is 70cm from the side of the toilet pan to the wall.
- There is a push button flush on the wall above the cistern.
- There is a dropdown rail on both sides of the seat.
- The following fixtures can be reached from the toilet seat: the toilet roll holder.
- The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and towel dispenser.
- The following fixtures are not at the recommended height: the toilet seat (not at 48cm), the toilet roll holder (not between 80cm - 100cm), the wash basin (not between 72cm - 74cm), the soap dispenser (not between 80cm - 100cm) and towel dispenser (not between 80cm - 100cm).
- The wash basin tap type is lever mixer.
- The following have a high colour contrast with their surroundings: both dropdown rails and the floor.
- The following have a less clear colour contrast with their surroundings: the internal toilet door and the toilet seat.
- There is no emergency alarm.
- The toilet has a mirror.
- There is no shelf in the toilet.
- The cubicle has a pedal bin.
- There are no coat hooks.
- In the area immediately outside the toilet cubicle is a standard changing area and shower.
Toilet (Reception Lobby)
- The male standard toilet was surveyed.
- There is also a female toilet in the same location.
- There is step-free level access into the toilet.
- The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 90cm.
- The width of the door into the toilet cubicle is not over 75cm.
- The wash basin tap type is lever mixer.