Access Guide
Resort Information
- The resort is located in Sa Coma, in the east of Majorca.
- The resort provides accommodation in 2 buildings with 5 storeys. The resort is mostly accessible via step-free level pathways, with some slight ramps. There are 4 lifts. There is a pool hoist available for guests. There is a buggy available to transport guests around the resort.
- This resort has the following facilities: rooms with some adaptations for disabled people, swimming pools and restaurants.
- The resort has 354 rooms available. 7 of these rooms have adaptations for disabled people.
- Standard rooms with adjoining rooms are available.
- There are 6 restaurants.
- There are 6 swimming pools (excluding room pools).
- Toilet and changing facilities available include: toilets with some adaptations for disabled people and step-free standard toilets.
- Toilet facilities with some adaptations for disabled people can be found in the reception lobby, the pool area, next to the main buffet, in the adults-only block.
- Standard toilet facilities can be found in the reception lobby, the pool area, next to the main buffet, in the adults-only block.
- Baby change facilities can be found within the toilets with adaptations for disabled people in the reception lobby, the pool area and next to the main buffet restaurant.
- The resort has the following available: a deaf alert system and a pool hoist.
- There is a medication fridge available on request.
- Guests cannot hire mobility equipment from the resort.
- Guests can hire mobility equipment locally.
- The resort has a list of local suppliers.
- Guests can use their own mobility scooter at the resort.
- Guests can store and charge their mobility scooters in their room.
- We have been told that assistance dogs are allowed in most areas of the resort.
- Assistance dogs are able to stay with guests in rooms with adaptations for disabled people.
- Assistance dog spending areas are not available in the resort.
- Water bowls for assistance dogs are available.
- Guests can bring food for assistance dogs which can be stored in their rooms.
- This resort is aware of the Sunflower Lanyard Scheme.
- There is not a Safe/Quiet Place available in the resort, but a room could be made available if needed.
- WiFi is available throughout the resort.
On-site Facilities
- This resort has the following available; a Kids' Club, a gym, a spa, a sauna, a steam room, treatment rooms, a play area/playground, sports courts and a shop. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
- There is a Kids' Club operated by TUI. For more information, please contact TUI or the resort.
- There are facilities for the following sports available at this resort: tennis, volleyball and archery.
- Activities available at this resort include: dive centre, BLUEfit wellbeing classes.
- The following areas have step-free level access: the main entrance doors, the toilets with adaptations for disabled people, the standard toilets, the entertainment bar.
- The following areas have step-free access via lift: some of the guest rooms.
- The following areas have step-free access via slight ramps or slopes: the rooms with adaptations for disabled people, the main buffet restaurant, the pool area, access to Block A, the lifts, the activities.
Entrance
- The entrance to the resort is located at the front of the building.
- There is step-free level access at the entrance to the building.
- There are automatic doors at the entrance, which open by sliding.
- The width of the door opening is 140cm.
- There is a second set of automatic doors at the entrance, which open by sliding.
- The width of the door opening is 140cm.
Reception
- There is step-free level access to reception.
- There is a reception desk with a lowered area, which is too high for a wheelchair user.
- The reception does not have a hearing assistance system.
- There is hard flooring.
- The height of the reception desk is 112cm.
Getting Around the Building
- This building contains a main reception, shops, restaurants, a gym and indoor play areas.
- The building has multiple floors which can be accessed via stairs and lift.
- There is step-free level access to the main entrance doors, the toilets with adaptations for disabled people, the standard toilets and the entertainment bar.
There is step-free level access via lift to some of the guest rooms. - The floors that can be accessed from the lift are 0 to 4.
- The lift door opening width is 88cm.
- The dimensions of the lift are 138cm x 166cm.
- There is a buggy available to transport guests and their luggage around the resort.
Getting to the Room (026)
- The average walking time to the room is 2 minutes.
- Exit the reception lobby via the double doors and take a left up the slight ramp.
Proceed through the manual door into Block B and the door to room 026 is the first door on the right hand side. - The most accessible route to the room has step-free level access, a slight ramp/slope and a door permanently held open.
- The majority of the walkways on route to the room are over 180cm.
- Some flooring on the route is shiny.
Room (026)
- This room has adaptations for disabled people. There are 7 rooms of this type in the resort.
- The layout and facilities in the other rooms with adaptations for disabled people vary from the one surveyed. .
- There is step-free level access into the room.
- The room door is manual, opens inwards and has a high colour contrast.
- The room door opening is 90cm wide.
- The bed type is made from two single beds pushed together.
- The top of the mattress is 64cm from the floor.
- The space under the bed is 9cm high.
- There is room for a wheelchair user to turn next to the bed (150cm x 150cm).
- The room does have an emergency alarm.
- There is hard flooring.
- The width of the balcony door is 108cm. There is a 5cm high step at the threshold of the patio door.
Ensuite (026 - Right Hand Transfer)
- The ensuite door opens towards you and has an opening width of 100cm.
- There is room for a wheelchair user to turn in the ensuite (150cm x 150cm).
- There is hard flooring.
- The facilities in the ensuite include: a toilet, a wash basin, a standard bath and a wheel-in shower.
- There is a lateral transfer space on the right hand side of the toilet with a minimum width of 70cm.
- Fixtures within the ensuite include: a toilet roll holder, a soap dispenser and an emergency alarm.
- There is a dropdown rail on the transfer side.
- Grab rails in the ensuite include: a horizontal grab rail on the non transfer side and a horizontal grab rail at the shower.
- There is a turning space in the shower for a wheelchair user (150cm x 150cm).
- The width of the shower doors is 157cm. There is a flip-down seat in the shower.
Restaurants
- There are 6 restaurants.
- The restaurant surveyed is called Alt Air.
- Access into the restaurant surveyed is via a slight ramp/slope.
- The ramp is over 150cm wide, with no handrails.
- The width of the door opening is 148cm.
- There is step-free level access around the area.
- There is room for wheelchair users to manoeuvre throughout this area (150cm x 150cm).
- The seating includes: chairs without armrests.
- The height of the buffet table is 90cm. The width of the terrace door is 190cm.
Swimming Pools
- There are 6 pools.
- Access to the main pool area is via a slight ramp/slope.
- The ramp is between 75cm and 150cm wide, with a handrail on the right going down.
- Access into the water is via a ramp or steps.
- There are 7 steps with a central handrail.
- The following adaptations are available for disabled people: manual hoist.
Entertainment
- The entertainment area is inside.
- There is step-free level access into the area.
- The width of the door opening is 80cm.
- There is step-free level access around some of the area.
- There is room for wheelchair users to manoeuvre in the majority of this area (150cm x 150cm).
- The seating includes: high stools and chairs without armrests.
Toilet with Adaptations for Disabled People (Reception Lobby - Left Hand Transfer)
- There is step-free level access into the toilet.
- There is pictorial signage on or near the toilet door.
- The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 90cm.
- The toilet door has a twist lock.
- The dimensions of the cubicle are 155cm x 382cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the left of the toilet as you look at it.
- The lateral transfer space is 150cm (from the side of the toilet pan to the wall).
- There is a push button flush on the wall above the cistern.
- There is a dropdown rail on the transfer side.
- Grab rails in the toilet include: a horizontal grab rail on the non transfer side.
- Fixtures within the toilet include: a toilet roll holder, a wash basin and a towel dispenser.
- The toilet has a mirror.
- There is no shelf in the toilet.
- The cubicle has a pedal bin.
- There are no coat hooks.
- There is a baby change facility which is not at a recommended height (75cm).
Toilet (Reception Lobby)
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- There is step-free level access into the toilet.
- The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door to the standard toilets is 80cm. The width of the cubicle doors is 67cm.