Access Guide
Resort Information
- This adults-only resort is located in Costa De La Luz, southern Spain.
- The 143-room resort is spread over two 5-storey buildings and is mostly accessible via step-free level pathways. There are 4 lifts.
- This resort has the following facilities: rooms with some adaptations for disabled people, swimming pools and restaurants.
- The resort has 143 rooms available. 4 of these rooms have adaptations for disabled people.
- Adjoining rooms are not available.
- There are 2 restaurants.
- There are 2 swimming pools (excluding room pools).
- Toilet and changing facilities available include: toilets with some adaptations for disabled people and step-free standard toilets.
- Toilet facilities with some adaptations for disabled people can be found in the reception lobby, in the pool area, in the spa, next to the infinity pool, next to the main restaurant.
- Standard toilet facilities can be found in the reception lobby, in the pool area, in the spa, next to the infinity pool, next to the main restaurant.
- The resort has the following available: a deaf alert system and a pool hoist.
- There is a medication fridge available on request.
- Guests cannot hire mobility equipment from the resort.
- Guests can hire mobility equipment locally.
- The resort has a list of local suppliers.
- Guests can use their own mobility scooter at the resort.
- Guest can store and charge their mobility scooters in their rooms. There is one manual wheelchair available to borrow from reception.
- We have been told that assistance dogs are allowed in most areas of the resort.
- Assistance dogs are able to stay with guests in rooms with adaptations for disabled people.
- Assistance dog spending areas are not available in the resort.
- Water bowls for assistance dogs are not available.
- Guests can bring food for assistance dogs which can be stored in their rooms.
- This resort is aware of the Sunflower Lanyard Scheme.
- There is not a Safe/Quiet Place available in the resort.
- WiFi is available throughout the resort.
- The beach is approximately 3 minutes walk outside of the resort.
On-site Facilities
- This resort has the following available; a gym, a spa, a sauna, a steam room and treatment rooms. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
- There are facilities for the following sports available at this resort: petanque and yoga.
- Activities available at this resort include: water polo, aqua sports, pilates, HIIT.
- The following areas have step-free level access: the reception lobby, the toilet with adaptations for disabled people, the standard toilets, the bar, the pool, the lifts, some of the activities, the rooms with adaptations for disabled people, the rear exit door.
- The following areas have step-free access via lift: the standard guest rooms, the main buffet restaurant, the rooftop entertainment area and pool.
- The following areas have step-free access via steep or very steep ramps or slopes: the main entrance doors, the spa and gym.
Entrance
- The entrance to the resort is located at the front of the main building.
- There is step-free access via ramp at the entrance to the resort.
- The ramp is steep, between 75cm and 150cm wide, with handrails on both sides.
- There are automatic doors at the entrance, which open by sliding.
- The width of the door opening is 250cm.
Reception
- There is step-free level access to reception.
- There is a reception desk at a suitable height for a wheelchair user.
- The reception does not have a hearing assistance system.
- There is hard flooring.
- The height of the reception desk is 114cm. The width of the rear exit doors is 190cm.
Getting Around the Building
- This building contains a main reception, bars, restaurants, an indoor pool and a gym.
- The building has multiple floors which can be accessed via stairs and lift.
- There is step-free level access from the reception lobby to the toilet with adaptations for disabled people, the standard toilets, the bar, the pool area, the lifts, some of the activities, the rooms with adaptations for disabled people and the rear exit door.
There is step-free level access via lift to the standard guest rooms, the main buffet restaurant and the rooftop entertainment area and pool. - There is step-free access via a steep ramp to access the main entrance doors.
- The floors that can be accessed from the lift are -1 to 4.
- The lift door opening width is 90cm.
- The dimensions of the lift are 157cm x 139cm.
Toilet with Adaptations for Disabled People (Reception - Transfer Both Sides)
- There is step-free level access into the toilet.
- There is pictorial signage on or near the toilet door.
- The toilet door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 80cm.
- The toilet door has a hook lock.
- The dimensions of the cubicle are 228cm x 175cm and it has a turning space of at least 150cm x 150cm.
- There are lateral transfer spaces on both sides of the toilet as you look at it.
- The lateral transfer space on the left is 68cm from the side of the toilet pan to the wall.
- The lateral transfer space on the right is 70cm from the side of the toilet pan to the wall.
- There is a push button flush on top of the cistern.
- There is a dropdown rail on both sides of the toilet seat.
- Fixtures within the toilet include: a toilet roll holder, a wash basin, a hand dryer and a soap dispenser.
- The toilet has a mirror.
- There is no shelf in the toilet.
- The cubicle has a pedal bin.
- There are no coat hooks.
Toilet (Reception)
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- There is step-free level access into the toilet.
- The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door to the standard toilets is 71cm. The width of the cubicle doors is 62cm.