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Assembly Hall Theatre

Crescent Road, Tunbridge Wells, TN1 2LU

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located in the cloaks at lower ground level next to the bar, and on the first floor at the stalls and tiers.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female standard toilet facilities are located in the cloaks at lower ground level next to the bar.
    • The male and female standard toilet facilities are located in the circle.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the standard toilets in the cloaks at lower ground level next to the bar.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located in Civic Way.
    • The Blue Badge bays are clearly marked and signposted.
  • Public Car Parks View
    • There is a public car park located in Crescent Road.
    • The name of the car park is Crescent Road.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Accessible)

  • This entrance is located at the front right of the building.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • There is a push pad at a height of 85cm.
  • The width of the opening is 130cm.
  • The doors have a high visual contrast.

Reception (Box Office)

  • The reception is located on the left of the foyer.
  • The distance from the accessible entrance is 15m.
  • The most accessible route to reception has doors permanently held open.
  • There is step-free level access to the reception.
  • The height of the reception desk is 105cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 80cm.
  • The reception has windows and patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • The flooring is patterned.
  • Lighting levels were even at the time of the survey.

Getting Around

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: the cloaks and the circle.
  • Access throughout may include manual doors and doors permanently held open.
  • Some flooring is patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • There may be background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels vary due to the size of the space.

Lift

  • The lift surveyed is located in the foyer on the right.
  • The distance from the accessible entrance is 8m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The cloaks, foyer, stalls and tiers are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 92cm (width) x 147cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.

Stairs (Central)

  • The stairs surveyed are located in the foyer.
  • The foyer, stalls and tiers can be accessed by these stairs.
  • There are 10 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Stairs (Circle and Cloaks)

  • The stairs surveyed are located directly beyond the accessible entrance.
  • There are permanently held open doors to access the stairwell.
  • The cloaks, foyer, stalls, tiers and circle can be accessed by these stairs.
  • There are 10 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.
  • There is a similar staircase at the opposite end of the foyer.

Eating and Drinking (Theatre Bar)

  • Location and Access View
    • The bar is on the stalls and tiers level, to the left.
    • The most accessible route has step-free level access and doors permanently held open.
    • There is step-free level access into this area.
    • There are double manual doors with a low visual contrast.
    • The door is permanently held open.
    • The width of the opening is 78cm.
  • Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is not available.
    • Menus are handheld and displayed on the counter.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located on the left as you enter.
    • There is step-free level access to the counter.
    • There is a slight lip as you approach the bar.
    • The height of the counter is 108cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is patterned.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: chairs without armrests, sofas, benches and high stools.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Theatre

  • Theatre Information View
    • Advanced bookings are available.
    • Concessions are available.
    • Captioned performances are available.
    • Signed performances are available.
    • Audio described performances are not available.
    • Autism friendly/relaxed performances are available.
    • Sensory friendly performances are available.
    • There is an infrared assisted hearing system.
    • The hearing assistance system could not be tested at the time of the survey.
    • View information on access performances and provisions (opens new tab) .
  • Auditorium View
    • The most accessible route to the auditorium has step-free level access, manual doors and doors permanently held open.
    • There is step-free level access to a row of seating, this may include the use of a lift.
    • There is a designated seating area.
    • The following rows have stepped access: K to Y in the stalls and all of the circle.
    • View the seating plan/auditorium map (opens new tab) .
    • Some flooring is patterned.
    • Seating available includes: flip-down seats with armrests.

Designated Seating

  • The designated seating area surveyed is located at the front of the tiered section of seating.
  • The distance from the lift is 1m.
  • The most accessible route to the designated seating has manual doors and doors permanently held open.
  • There is step-free level access to the designated seating.
  • There are double manual doors with a low visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 110cm.
  • The designated seating area is not clearly marked or signed.
  • The number of spaces for wheelchair users varies.
  • The view from this seating area is clear from obstructions.
  • Companions sit next to you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • The seating is fixed.
  • Some flooring is patterned.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • There is a toilet with adaptations close to the seating area (within approximately 50m).

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located at lower ground level next to the bar.
    • The distance from the lift is 10m.
    • The most accessible route to the toilet has step-free level access, manual doors and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a low visual contrast.
    • The width of the door opening is 82cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 151cm (width) x 196cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a push button flush in the centre of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 109cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a push tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 86cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 140cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.