Access Guide
Location
- The venue is situated within the centre of the town.
- This venue is situated in Tunbridge Wells.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Tunbrige Wells.
COVID-19 Information
- Users are asked to abide by on-site signs and government guidelines concerning social distancing and Covid-19 procedures.
- There is not a member of staff available at the entrance.
- There is not hand sanitiser available at the entrance.
- There is clear signage inside to help with social distancing.
Opening Hours
Outside Access (Main Entrance/Exit)
- This information is for the entrance located at the rear of the car park.
- There is not level access into the venue.
- The main doors open both ways.
- The doors are double width.
- The doors are heavy.
- The door opening is 160cm (5ft 3in) wide.
Level Change (Main Entrance/Exit)
- There is a ramp or slope to access this service.
- The ramp or slope is located from Monson Road to the venue.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- There are steps to access this area / service.
- The steps are located next to the slope from Monson Road.
- There is / are 1 step(s) to the area / service.
- The steps are not clearly marked.
- The steps are deep.
- The steps do not have handrails.
- The ramp or slope does bypass the steps.
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Comments
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- The ramp overcomes the step.
Inside Access
- There is not level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are low.
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Comments
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is at the front of the venue.
- The car park type is multi-storey.
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 3.6m x 5.2m (11ft 9in x 17ft ).
- The nearest designated bay is 6m (19ft 8in) from the main entrance.
- The furthest designated bay is 25m (27yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- The patron does have to cross a road.
- The road is not generally busy.
- The car park does have a height restriction barrier.
- The maximum height is 1.98m (6ft 5in).
- There is not a designated drop off point.
- Designated bays are located on ground level.
Level Change (Car Park)
- There is a ramp or slope to access this service.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
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Comments
View
- Slopes are located throughout the venue.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2-3-4.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is low.
Lift
- There is a lift for public use.
- The lift is located in the far right corner of the venue.
- The floors which are accessible by this lift are G-1-2-3-4.
- The lift is 3m (9ft 10in) from main entrance/exit.
- Staff do not need to be notified for use of the lift.
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Comments
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- The lift was not in use at the time of the survey.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 12m (13yd 4in) from the main entrance/exit.
- This accessible toilet is located to the right after the main entrance/exit.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door is heavy.
- The dimensions of the accessible toilet are 120cm x 190cm (3ft 11in x 6ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 70cm (2ft 4in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is twist/turn.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 110cm (3ft 7in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- Open: Monday to Saturday 08:00 - 18:00 and Sundays 09:30 - 16:30.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the right after the main entrance/exit.
- The female and male toilets are approximately 13m (14yd 8in) from the main entrance/exit.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are bright.
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Comments
View
- Open: Monday to Saturday 08:00 - 18:00 and Sundays 09:30 - 16:30.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not generally on duty.
- Staff are not Text Relay aware.