Access Guide
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Tunbridge Wells.
- The venue is situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
Opening Hours
Parking (North Farm Road )
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park type is open air/surface.
- There are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 240cm x 540cm (7ft 10in x 17ft 9in).
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
- The car park does have a height restriction barrier.
- The maximum height is 200.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (North Farm Road Entrance)
- This information is for the entrance located to the front of the building.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are heavy.
- The door opening is 147cm (4ft 10in) wide.
Level Change (North Farm Road Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Outside Access (Clifton Road Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are single width.
- The doors are permanently held open.
- The door opening is 115cm (3ft 9in) wide.
Level Change (Clifton Road Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading from Clifton Road to the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 1 step(s) to the area / service.
- Lighting levels at the steps are medium.
- The step(s) is/are not clearly marked.
- The steps are shallow.
- The steps do not have handrails.
Reception
- The reception desk is 6m (19ft 8in) from the North Farm Road entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- The desk has a lowered section.
- Lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service.
- The scooter can be used throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are medium.
- Customers cannot charge scooters or wheelchairs at the venue.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 19:00 to 06:00.
- There is a ticket office.
- The ticket office is located to the right as you enter from North Farm Road entrance.
- The ticket office is 7m (22ft 12in) from the North Farm Road entrance.
- The train companies operating from within this station are South Eastern.
- There is a taxi rank at the station.
- The taxi rank is located to the right of North Farm Road entrance.
- The taxi rank is 6m (19ft 8in) from the North Farm Road entrance.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are none.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) accessed by steps only is / are 2.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 1-2.
Level Change (Platforms)
- There are steps to access this area / service.
- The steps are located between platform 1and platform 2.
- There is / are 15+ step(s) to the area / service.
- Lighting levels at the steps are medium.
- The step(s) is/are clearly marked.
- The steps are medium.
- The steps do have handrails.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.
- Staff are Text Relay aware.
- Children are welcomed at the venue.