You are on Introduction. Skip to the next section.

Introduction

• Royal Victoria Place (RVP) is located at the heart of the historic spa town of Royal Tunbridge Wells in Kent. It boasts a great selection of shops and is home to some of the town’s biggest brands. Stores include Primark, Fenwick, M&S, Next, HMV, Oliver Bonas, Hobbs, Hotel Chocolat, Lush, Superdry, French Connection, L’Occitane, Pandora, and many more. With excellent rail and bus transport links and with over 1,750 car parking spaces, the centre is easily accessed by both public transport and car.

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Opening Hours

• For information about the opening hours please click here.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Tunbridge Wells.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 345cm x 595cm (11ft 3.83in x 19ft 6.25in).
  • The nearest Blue Badge bay is 5m (16.4ft) from the car park entrance.
  • The furthest Blue Badge bay is 48m (157.48ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is concrete.
  • There is a dropped kerb between the car park and the venue.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 203cm (6ft 7.92in).
• Drop-off Point View
  • There are designated spaces on both levels 4 x 23 and level 6 x 13, with sloped access into the centre. Please contact Tunbridge Wells Borough Council directly for information, as the car park is owned & run by them. Email: [email protected].

You are on Outside Access (Main Entrance - Fiveways). Skip to the next section.

Outside Access (Main Entrance - Fiveways)

• This information is for the entrance located on Mount Pleasant.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 169cm (5ft 6.54in).

You are on Outside Access (Entrance - Car Park). Skip to the next section.

Outside Access (Entrance - Car Park)

• This information is for the entrance located on level 4 of the car park.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 129cm (4ft 2.79in).

You are on Level Change (Entrance - Car Park). Skip to the next section.

Level Change (Entrance - Car Park)

• There is a ramp or slope to access this service.
• The ramp or slope is located at the front of the entrance.
• The ramp or slope is permanent.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• There are easy/moderate slopes throughout the malls. Assistance may be needed with some of them.

You are on Entrance (Customer Service). Skip to the next section.

Entrance (Customer Service)

• This entrance is located on the lower mall, by the lift and escalators.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double manual doors.
• The doors are permanently held open.
• The width of the opening is 157cm.
• The doors have a high colour contrast.

You are on Reception (Customer Service). Skip to the next section.

Reception (Customer Service)

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• Location View
  • The reception is located ahead from the Customer Service entrance.
  • The distance from the Customer Service entrance is 4m.
• Route View
  • The most accessible route to the reception has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to the reception.
  • The height of the reception desk is 111cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 75cm.
  • The reception has a television which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • There is deep pile carpet in some areas.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and stools.
  • Furniture available in this area includes: coffee tables.
  • Customer Service has Kiddy Cars and a manual wheelchair available to borrow.
  • This wheelchair can be booked in advance.

You are on Other Floors (Shopping Mall). Skip to the next section.

Other Floors (Shopping Mall)

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• Steps View
  • The floors which are accessible by stairs are LG-G.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG-G-1-2.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are good.

You are on Lift (Centre). Skip to the next section.

Lift (Centre)

• There is a lift for public use.
• The lift is located in the middle of the mall.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-8.
• The lift is approximately 37m (11.28m) from the car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3.37in).
• The dimensions of the lift are 148cm x 153cm (4ft 10.27in x 5ft 0.24in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

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• Steps View
  • The floors which are accessible by stairs are 1-2-3-4-5-6-7-8.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located opposite the car park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are 1-2-3-4-5-6-7-8.
• The lift is approximately 5m (1.52m) from the car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7.31in).
• The dimensions of the lift are 195cm x 140cm (6ft 4.77in x 4ft 7.12in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Restaurant Bar Internal (Food Hall). Skip to the next section.

Restaurant Bar Internal (Food Hall)

• Once inside, there is level access to the service.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks cannot be brought to the table.
• This is now only in use for Market Square entrance, public toilets & Playworld -all else is blocked off.

You are on Level Change (Changing Places). Skip to the next section.

Level Change (Changing Places)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located before the entrance to the Changing Places.
• The ramp/slope gradient is slight.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The facility is located on the Lower Mall, on the right when entering by the Meadow Road entrance .
  • The facility is approximately 15m (49.21ft) from the Meadow Road entrance .
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is ramped/sloped access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • There is a low visual contrast between the external door and wall .
  • There is a low visual contrast between the internal door and wall.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from any member of security staff, or the Customer Services office on the Lower Mall.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 93cm (3ft 0.61in).
  • The dimensions of the facility are 520cm x 208cm .
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a medium visual contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on one side only.
  • The transfer space on the left as you face the toilet is 350cm (11ft 5.8in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a medium visual contrast between the dropdown rail(s) and wall.
  • As you face the toilet there are vertical grab rails on both sides.
  • There is a high visual contrast between the wall-mounted grab rails to the left of the toilet and wall .
  • There is a high visual contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • The height of the toilet seat above floor level is 45cm (1ft 5.72in).
  • There is a push button flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 55cm.
  • The toilet has a cistern.
  • There is a low visual contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 184cm (6ft 0.44in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • There is a high visual contrast between the wash basin grab rail(s) and wall.
  • There is a soap dispenser.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 104cm .
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 95cm .
  • There is a towel dispenser.
  • The towel dispenser is not at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 108cm .
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are general domestic waste and pedal waste paper bin disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • There are coat hooks in the toilet at 101cm and 142cm from the floor.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • The wash basin soap dispenser is handheld. .

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Location and Access View
  • Accessible toilet facilities are available.
  • There is tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 20m (65.62ft) from the centre lift.
  • This accessible toilet is located off the food hall.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 83cm (2ft 8.68in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 165cm x 245cm (5ft 4.96in x 8ft 0.46in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 93cm (3ft 0.61in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 6.9in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7.31in) .
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7.31in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a low visual contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a low visual contrast between the wall-mounted grab rail(s) and wall.
  • There is a low visual contrast between the dropdown rail(s) and wall.
  • There is a high visual contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • There are 2 accessible toilets off the food hall, 1 at the opposite end of the 1st floor mall and 1 inside the Fiveways entrance on level 2.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located off the food court.
  • The female and male toilets are approximately 30m (98.43ft) from the centre lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located next to the standard toilets.
  • The height of the baby change table once extended is 86cm (2ft 9.86in).
  • Inside the venue, there is level access to the baby change facility.
  • There are more standard toilets at the opposite end of the 1st floor mall. The photographs show the male standard toilet and the baby change unit respectively.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• Staff are trained to BSL level 3.