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Thackerays

85 London Road, Tunbridge Wells, TN1 1EA

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
    • Ambulant toilet facilities are located on the first floor.
    • Female and male standard toilet facilities with stepped access are located on the first floor.
    • There is one step up into the female toilet and step free access into the male toilet .

Parking

Entrance

  • This entrance is located at the front of the venue.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a portable ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide.
  • There is one step.
  • There are no handrails for the step.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 14cm.
  • There is a bell at a height of 112cm.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.

Getting Around

  • Access View
    • There is not step-free access between floors.
    • There is not step-free level access throughout.
    • The following areas have stepped access: the first floor.
  • Circulation View
    • Doors are held open along circulation routes.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • Some flooring is shiny.
    • There may be background noise.
    • Wayfinding signage is not provided.
    • Seating available in the walkways includes: chairs without armrests and armchairs.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Eating and Drinking

  • Location and Access View
    • There is step-free level access into this area.
    • Floor surfaces are uneven in places.
    • There is an opening without doors.
    • The width of the opening is 90cm.
  • Order and Payment View
    • This area has a bar where drinks can be ordered.
    • The bar was surveyed.
    • The bar is located to the left on entering the venue.
    • There is step-free level access to the bar.
    • The height of the bar is 115cm.
    • There is not a lowered section at the bar.
    • The bar has windows which may affect the ability of someone to lip read.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menu types include: handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • There is not a hearing assistance system.
  • Seating Area View
    • The seating area is both inside and outside.
    • The outdoor seating area is partially covered.
    • There is step-free level access throughout the majority of the seating area.
    • There is stepped access to the outside seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs without armrests and armchairs.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs

  • The stairs are located directly ahead on entering the venue.
  • The ground, first floor and lower ground floor seating areas can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There are handrails on both sides, which are within reach.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Standard Toilet Facilities

  • The female and male standard toilet facilities were surveyed.
  • The toilets are located on the first floor.
  • The distance from the main entrance is 18m.
  • The most accessible route to the toilets has stepped access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the toilets.
  • There is written text signage on or near the door.
  • The door opens inwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 72cm.
  • There is a second door.
  • The door opens inwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 79cm.
  • Internally the door has a low colour contrast.
  • There are ambulant toilet facilities available.
  • Ambulant cubicles do not have vertical grab rails.
  • There are horizontal grab rails on both sides.
  • Hand washing facilities include: a wash basin and a soap dispenser.
  • The wash basin has twist/turn mixer taps.
  • Hand drying facilities include: a hand dryer.
  • Lighting levels were even at the time of the survey.
  • There is one step up into the female toilet and step free access into the male toilet .