You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Tunbridge Wells.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front and side of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 500cm (7ft 7in x 16ft 5in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the Garden Bar entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • A bay at the front of the building can be reserved if you ring up and book in advance.

You are on Outside Access (Garden Bar Entrance). Skip to the next section.

Outside Access (Garden Bar Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the venue, through the main car park.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 97cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located leading up from the main car park to the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does not bypass the step(s).

You are on Reception (Garden Bar Entrance). Skip to the next section.

Reception (Garden Bar Entrance)

• The desk/counter is 1m (3ft 3in) from the Garden Bar entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

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• Entrance View
  • This information is for the entrance located to the side of the venue opposite the car park.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The door(s) is/are single width.
  • The width of the door opening is 79cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in front of the entrance door.
  • There is/are 22 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• The lighting levels are bright.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are B, G, 1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are bright.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the restaurant and the function room.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the restaurant.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the rear entrance.
• The standard height for tables is 75cm.
• Takeaway cutlery is not available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is Fine Dining.

You are on Level Change (Garden Bar). Skip to the next section.

Level Change (Garden Bar)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading from reception to the Garden Bar.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• The ramp does not have handrails.
• The width of the ramp/slope is 100cm (3ft 3in).

You are on Eating and Drinking (Garden Bar). Skip to the next section.

Eating and Drinking (Garden Bar)

• The following information is for the café/bar.
• The café/bar is located immediately to the right after reception.
• The bar does serve food.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the Garden Bar entrance.
• The standard height for tables is 48cm.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is not available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • If required, full restaurant meals can be made available from Thursday to Sunday on request.

You are on Standard Accommodation (Summer House). Skip to the next section.

Standard Accommodation (Summer House)

• There is not step-free access to the room surveyed.
• There are 10 or more steps.
• The steps are not clearly marked and with a handrail on the right going down.
• The bed type is double.
• The room surveyed has an armchair.
• The room has: a bed which is not at a recommended height (between 45cm - 52cm), plug sockets at a recommended height (between 40cm - 100cm) and plug sockets next to the bed.
• The room has hard flooring.

You are on Ensuite (Summer House). Skip to the next section.

Ensuite (Summer House)

• The ensuite has a manual door which opens inwards.
• The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
• The ensuite has hard flooring.
• The ensuite does not have a non-slip floor.
• There is no emergency alarm.
• The toilet seat is not at a recommended height from the floor (48cm).
• The height of the toilet roll holder is 65cm.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The ensuite has: a bath and a shower cubicle.
• The height of the wash basin is 90cm.
• The wash basin tap type is twist turn mixer.
• The height of the bath is 59cm.
• The bath tap type is twist/turn.
• There is a handheld shower head.
• The shower control type is twist turn.
• There is no seat.
• The following have a high colour contrast with their surroundings: the internal door, the floor and the toilet seat.

You are on Standard Accommodation (Yarrow). Skip to the next section.

Standard Accommodation (Yarrow)

• There is not step-free access to the room surveyed.
• The bed type is double.
• The room has: a bed which is not at a recommended height (between 45cm - 52cm), a gap under the bed at the recommended height for a mobile hoist (above 20cm), light switches at a recommended height (between 75cm - 120cm), plug sockets at a recommended height (between 40cm - 100cm), plug sockets next to the bed and window controls at a recommended height (between 80cm - 100cm).
• There is no emergency alarm.
• The room has soft flooring.

You are on Ensuite (Yarrow). Skip to the next section.

Ensuite (Yarrow)

• The ensuite has a manual door which opens inwards.
• The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
• The ensuite has hard flooring.
• The ensuite does not have a non-slip floor.
• There is no emergency alarm.
• The toilet seat is not at a recommended height from the floor (48cm).
• The height of the toilet roll holder is 60cm.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin.
• The ensuite has: a bath, a shower cubicle and an over bath shower.
• The height of the wash basin is 84cm.
• The wash basin tap type is lever.
• The height of the bath is 63cm.
• The bath tap type is lever mixer.
• There is an adjustable, detachable shower head not at a recommended height (between 105cm - 185cm) and a handheld shower head.
• The shower control type is twist turn.
• There is no seat.
• The following have a high colour contrast with their surroundings: the toilet seat.
• The following have a less clear colour contrast with their surroundings: the internal door and the floor.
• The bath is located within the standard accommodation (Yarrow).

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is no signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the Garden Bar entrance.
  • This accessible toilet is located to the rear of the Garden Bar on the right.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 180cm x 139cm (5ft 11in x 4ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 115cm (3ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 178cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external door and wall.
  • There is a low visual contrast between the internal door and wall.
  • There is a medium colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a medium colour contrast between the dropdown rail(s) and wall.
  • There is a medium colour contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 81cm (2ft 8in).

You are on Standard Toilet(s) (Bar and Restaurant). Skip to the next section.

Standard Toilet(s) (Bar and Restaurant)

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to the rear of the restaurant, at the left hand side of the bar.
  • The female toilet(s) is/are approximately 16m (17yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the rear of the bar, to the right.
  • The male toilet(s) is/are approximately 18m (19yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.

You are on Standard Toilet(s) (Function Room). Skip to the next section.

Standard Toilet(s) (Function Room)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located at the rear of the function room, in the basement, just inside the entrance.
  • The female and male toilets are approximately 4m (4yd 1ft) from the function room entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.