You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Tunbridge Wells.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is block paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The bell is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are light.
• The width of the door opening is 104cm (3ft 5in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are light.
  • The width of the door opening is 132cm (4ft 4in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is portable.
• Please contact a member of staff.
• The ramp does not have handrails.
• The width of the ramp/slope is 75cm (2ft 6in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are shallow (2cm - 10cm).
• There is not a/are not handrail(s) at the step(s).
• The ramp/slope does bypass the step(s).

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 6m (6yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does play background music.
• Music is played in the bar and restaurant.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Level Change (Reception Lobby Area). Skip to the next section.

Level Change (Reception Lobby Area)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in the reception area.
• The ramp/slope is permanent.
• The ramp does have handrails.
• The handrails are on the right going up.
• The width of the ramp/slope is 140cm (4ft 7in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located in the reception area.
• There is/are 2 step(s) to the area/service.
• The lighting levels at the step(s) are bright.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.
• The ramp/slope does bypass the step(s).

You are on Eating and Drinking (Bar & Restaurant). Skip to the next section.

Eating and Drinking (Bar & Restaurant)

• The following information is for the restaurant/bar.
• The restaurant is located to the left hand side as you enter.
• The bar does serve food.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 8m (8yd 2ft) from the main entrance.
• The standard height for tables is 75cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is a modern bar menu.

You are on Level Change (Ground Floor Conference Room). Skip to the next section.

Level Change (Ground Floor Conference Room)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading down to the room.
• There is/are 9 step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Ground Floor Conference Room). Skip to the next section.

Lift (Ground Floor Conference Room)

• There is a lift for public use.
• The lift is located in the conference room.
• The lift is a stair lift.
• The platform lift accesses a small level change.
• The lift is approximately 18m (19yd 2ft) from the main entrance.
• Staff do need to be notified for use of the lift.
• The dimensions of the lift are 140cm x 90cm (4ft 7in x 2ft 11in).
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left of reception.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3.
• The lift is approximately 12m (13yd 4in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 76cm (2ft 6in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Level Change (First Floor). Skip to the next section.

Level Change (First Floor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at either end of the corridor as you exit the lift.
• There is/are 3 step(s) to the area/service.
• The lighting levels at the step(s) are bright.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 3 Star.
  • There are 27 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 26 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 1 room(s) which has / have accessible ensuite facilities.
  • There is / are 0 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 4m (4yd 1ft) from the first floor lift.
  • There is level access from an accessible entrance.
  • This is by lift.
  • No accessible rooms are located in a separate building from the main hotel.
• Accessible Room View
  • The room number or room name viewed was 1.
  • The width of the door is 80cm.
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 40cm (1ft 4in).
  • Light switches are not within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • An adjoining room is not available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 78cm (2ft 7in).
  • The door opens outwards.
  • The door weight is heavy.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 80cm x 180cm (2ft 7in x 5ft 11in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 210cm (6ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • The toilet seat is 47cm (1ft 7in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 81cm (2ft 8in).
  • The tap type is twist/turn.
  • There is a mixer tap for the sink.
  • There is not a functional emergency alarm available in the ensuite.
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is not a wheel in shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is medium.
  • The colour contrast between the walls and floor is high.
  • The colour contrast between the internal hotel room door and wall is medium.
  • The colour contrast between the external ensuite door and wall is medium.
  • Lighting levels are bright.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is medium.
  • The colour contrast between the walls and floor in the ensuite is high.
  • The colour contrast between the dropdown rails and wall is low.
  • The colour contrast between the grab rails and wall is low.
  • Lighting levels are bright.
• Auxiliary Aids - General View
  • Some rooms have no auxiliary aids for people with sensory impairments.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 0.
  • The number of accessible rooms with wheel in showers is 0.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are available.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 13m (14yd 8in) from the main entrance.
  • This accessible toilet is located to the rear of the hotel lobby.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 150cm x 180cm (4ft 11in x 5ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 80cm (2ft 7in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the rear of the hotel lobby.
  • The female and male toilets are approximately 17m (18yd 1ft) from the main entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.