You are on Overview. Skip to the next section.

Overview

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• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a taxi rank, a drop-off point and a public car park nearby.
  • The name of the nearest car park is Torrington Car Park.
  • View information on Torrington Car Park (opens new tab) .
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: Platform 1 from the main entrance ticket hall.
    The step free route from platform 1 to platform 2 (via a pathway) takes passengers outside the station to the Mount Pleasant Road ticket office.
  • Access throughout may include bollards.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair. .
  • Documents are available in the following formats: large print.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on platforms 1 and 2.
  • All toilets with adaptations have a left hand transfer space.
  • The male and female step-free toilet facilities are located on platforms 1 and 2.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located in the toilet with adaptations on platform 2.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the rear of the station off Vale Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 3 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 226cm (width) x 472cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 5m from the main entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Blue Badge parking spaces are immediately outside the main entrance. The car park is reserved for premier parking permit holders.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located to the right of the main entrance, off Vale Road. Waiting is restricted to 20 minutes. .
  • There is a dropped kerb with tactile paving from the drop-off point.
• Public Car Parks View
  • There is a public car park located behind the station building off Vale Road.
  • The name of the car park is Torrington Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Main - Platform 1). Skip to the next section.

Entrance (Main - Platform 1)

• This entrance is located off Vale Road.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single manual door at this entrance.
• The door is permanently held open.
• The width of the opening is 120cm.
• The door has a medium visual contrast.

You are on Ticketing (Main Entrance). Skip to the next section.

Ticketing (Main Entrance)

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• Ticket Office View
  • The ticket office surveyed is located beyond the main entrance off Vale Road.
  • There is step-free level access to the ticket office.
  • There is step-free level access throughout the ticket office.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The queue width is at least 150cm and there is no need to turn.
  • There is not a separate wheelchair accessible queue lane.
  • Seating available includes: chairs with armrests and chairs without armrests.
  • The seating is fixed.
  • Lighting levels were even at the time of the survey.
  • The height of the counter is 97cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Self-Service Ticket Machines View
  • The height of the touchscreen display ranges from 100cm to 120cm from the floor.
  • The self-service ticket machines are located outside the main entrance.

You are on Barriers (Main Entrance). Skip to the next section.

Barriers (Main Entrance)

• The standard barrier width is 61cm.
• The wider barrier width is 107cm.
• There are fixed ticket readers.
• The ticket slot heights for the barriers are 101cm (insert ticket) and 90cm (remove ticket) from the floor.
• The scanner height is 80cm from the floor.
• All ticket barriers are similar in height.
• Assistance is available at the ticket barrier.

You are on Eating and Drinking (Coffee Station). Skip to the next section.

Eating and Drinking (Coffee Station)

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• Location and Access View
  • Coffee Station is located to the right of the main entrance off Vale Road.
  • The most accessible route has step-free level access, doors permanently held open and bollards.
  • There is step-free level access into this area.
  • There is a single manual door with a high visual contrast.
  • The door is permanently held open.
  • The width of the opening is 78cm.
• Service View
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • The following dietary requirements can be catered for: dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located directly ahead as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 96cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and armchairs.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were low at the time of the survey.

You are on Entrance (Mount Pleasant Road - Platform 2). Skip to the next section.

Entrance (Mount Pleasant Road - Platform 2)

• This entrance is located on Mount Pleasant Road.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 182cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.

You are on Ticketing (Mount Pleasant Road Entrance). Skip to the next section.

Ticketing (Mount Pleasant Road Entrance)

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• Ticket Office View
  • The ticket office surveyed is located directly beyond the Mount Pleasant Road entrance.
  • There is step-free level access to the ticket office.
  • There is step-free level access throughout the ticket office.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The queue width is at least 150cm and there is no need to turn.
  • There is not a separate wheelchair accessible queue lane.
  • Seating available includes: benches.
  • The seating is fixed.
  • Lighting levels were even at the time of the survey.
  • The height of the counter is 96cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 78cm.
  • The counter has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The counter height is adjustable from 96cm to 78cm using buttons on the front.
• Ticket Counter View
  • There is not a separate wheelchair accessible queue lane.
• Self-Service Ticket Machines View
  • The height of the touchscreen display ranges from 100cm to 120cm from the floor.

You are on Barriers (Mount Pleasant Road Entrance). Skip to the next section.

Barriers (Mount Pleasant Road Entrance)

• The standard barrier width is 61cm.
• The wider barrier width is 107cm.
• There are fixed ticket readers.
• The ticket slot heights for the barriers are 101cm (insert ticket) and 90cm (remove ticket) from the floor.
• The scanner height is 81cm from the floor.
• All ticket barriers are similar in height.
• Assistance is available at the ticket barrier.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: Platform 1 from the main entrance ticket office.
  The step free route from platform 1 to platform 2 (via a pathway) takes passengers outside the station to the Mount Pleasant Road ticket office.
• There is a high visual contrast between the walls and floor in all areas.
• There is background noise in some areas of the venue.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels vary due to the use of large glazed walls.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located in the Mount Pleasant Road entrance ticket hall.
• The distance from the Mount Pleasant Road entrance is 2m.
• The most accessible route to the lift has step-free level access.
• The street to platform 2 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 119cm.
• The internal dimensions of the lift are 240cm (width) x 140cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.

You are on Stairs (Platform 1). Skip to the next section.

Stairs (Platform 1)

• The stairs surveyed are located on platform 1.
• There are 19 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The steps have tactile markings at the top and bottom.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the size of the space.
• These stairs provide access between platforms. These stairs can be bypassed via a steep pathway along Vale Road and Mount Pleasant Road.

You are on Stairs (Platform 2). Skip to the next section.

Stairs (Platform 2)

• The stairs surveyed are located beyond the ticket barriers at Mount Pleasant Road entrance.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The steps have tactile markings at the top and bottom.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Platforms. Skip to the next section.

Platforms

• There are 2 platforms at this station.
• The following platforms have step-free level access via lift: platform 2.
• The following platforms have step-free access via ramps or slopes: platform 1.
• All platforms have tactile markings along the platform edge.
• All platforms have clear markings along the platform edge.
• Announcements on platforms are audio and visual.
• There are fixed hearing assistance systems on all platforms.
• All platforms have help points.
• Some platforms have seating.
• Seating available on the platforms includes: chairs with armrests and benches.
• Access to the train is via a permanent ramp.

You are on Toilet with Adaptations (Platform 1 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Platform 1 - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located at the far left end of platform 1.
  • The distance from the main entrance is 65m.
  • The most accessible route to the toilet has a very easy slope and doors permanently held open.
  • There is step-free access via ramp into the facility.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the step.
  • There is 1 step with a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail extends horizontally beyond the first and last step.
  • The step is clearly marked.
  • The steps have tactile markings at the bottom.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 13cm.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 182cm (width) x 260cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 112cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 116cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 93cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a sanitary bin.
  • There is one coat hook.
  • The coat hook is 125cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were low at the time of the survey.
  • The facility is open Monday to Saturday, 05:00 to 22:00 and Sunday 07:30 to 21:00.

You are on Toilet with Adaptations (Platform 2 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Platform 2 - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the right as you exit the lift on platform 2.
  • The distance from the lift is 10m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free access via ramp into the facility.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 89cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 152cm (width) x 335cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 80cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 90cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 99cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a sanitary bin.
  • There is one coat hook.
  • The coat hook is 128cm from the floor.
  • The height of the baby change facility when in use is 81cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • The facility is open Monday to Saturday 05:00 to 22:00 and Sunday 07:30 to 21:00.