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Cross Keys

236-238 St. Johns Road, Tunbridge Wells, Kent, TN4 9XD

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Access Guide

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Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Tunbridge Wells.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The venue is situated on a road which has a steep gradient.
  • The nearest mainline station is Tunbridge Wells.

Opening Times

  • Monday 12:00 - 23:00.
  • Tuesday 12:00 - 23:00.
  • Wednesday 12:00 - 23:00.
  • Thursday 12:00 - 23:00.
  • Friday 12:00 - 00:00.
  • Saturday 12:00 - 00:00.
  • Sunday 12:00 - 22:30.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is at the side of the venue.
    • The car park type is open air/surface.
    • There are 0 designated parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located on London Road.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 75cm (2ft 6in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open towards you (pull).
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 76cm (2ft 6in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the pavement to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 86cm (2ft 10in).

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played throughout the bar/restaurant.
  • Lighting levels are medium.

Eating and Drinking

  • The following information is for the restaurant/bar.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the main entrance.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • The distance between the floor and the highest table is 71cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is traditional.
  • Opening Times View
    • Monday Closed.
    • Tuesday 12:00 - 15:00.
    • Tuesday 17:30 - 21:00.
    • Wednesday 12:00 - 15:00.
    • Wednesday 17:30 - 21:00.
    • Thursday 12:00 - 15:00.
    • Thursday 17:30 - 21:00.
    • Friday 12:00 - 15:00.
    • Friday 17:30 - 21:00.
    • Saturday 12:00 - 15:00.
    • Saturday 17:30 - 21:00.
    • Sunday 12:00 - 17:00.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Level Change (Standard Female Toilets)

  • There are steps to access this area / service.
  • The steps are located leading to the female toilets.
  • There is / are 1 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.