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Institute of Child Health - Refectory and Coffee Shop

Institute of Child Health, University College London, 30 Guildford Street, London, WC1N 1EH

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Access Guide

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Evacuation and Fire Safety Provisions

Access To

  • The refectory and coffee shop are located on the lower ground floor, off the Winter Garden.
  • View information on Institute of Child Health (opens new tab) .
  • The most accessible route has step-free level access, manual doors and shiny flooring.
  • There is written text signage on or near the entrance.
  • There is step-free level access into the refectory.
  • There are double manual doors which open towards you.
  • The width of the opening is 180cm.
  • The doors have a high visual contrast.

Opening Times (Refectory)

  • Monday 12:00 - 14:30.
  • Tuesday 12:00 - 14:30.
  • Wednesday 12:00 - 14:30.
  • Thursday 12:00 - 14:30.
  • Friday 12:00 - 14:30.
  • Saturday Closed.
  • Sunday Closed.

Eating and Drinking (Refectory)

  • Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
    • Full table service is not available.
    • Menus are available on a board.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The counter is located on the right of the refectory.
    • There is step-free level access to the counter.
    • The height of the counter is 99cm.
    • There is not a lowered section at the counter.
    • The height of the tray rail is 95cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests and high stools.
    • Furniture available in this area includes: tables and high tables.
    • Some tables are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were even at the time of the survey.

Opening Times (Coffee Shop)

  • Monday 08:30 - 16:30.
  • Tuesday 08:30 - 16:30.
  • Wednesday 08:30 - 16:30.
  • Thursday 08:30 - 16:30.
  • Friday 08:30 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Eating and Drinking (Coffee Shop)

  • Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering, colleagues who can provide assistance with ordering and designated seating.
    • Full table service is not available.
    • Menus are wall-mounted.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located on the right after the entrance to the refectory.
    • There is step-free level access to the counter.
    • The height of the counter is 92cm.
    • There is not a lowered section at the counter.
    • The counter has a television and patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests and sofas.
    • Furniture available in this area includes: coffee tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were even at the time of the survey.
    • There is additional and alternative seating available throughout the refectory.