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Institute of Neurology, Queen Square 23

23 Queen Square, London, WC1N 3RX

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Access Guide

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Introduction

  • First floor - Queen Square Library
    Second floor - UCL Institute of Neurology Administration.
  • The accessible entrance is under the purview of the Private Health Care clinics on the ground floor. To use it and the platform lift just inside the venue it will be necessary to contact UCL so that they can liaise with the private clinics to provide entry. This is the only step free access into the building.

Getting Here

Useful Information

Building Parking

  • The building does not have its own dedicated parking.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Imperial Hotel Car Park.
    • The car park is located off Guilford Street.
  • On Street Parking View
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The dimensions of the marked Blue Badge bays are 200cm x 600cm (6ft 7in x 19ft 8in).
    • The on street Blue Badge parking bay(s) is/are located on Queen Square.
    • Clearly signed and/or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 200cm x 700cm (6ft 7in x 22ft 12in).
    • The on street standard parking bay(s) is/are located on off Queen Square.
  • Drop Off Point View
    • There is not a designated drop off point.
  • Comments View
    • The standard bays shown in photograph 3 are for permit holders only.
    • Those shown in photograph 4 are pay and display.

Opening Times

  • Monday 09:00 - 05:00.
  • Tuesday 09:00 - 05:00.
  • Wednesday 09:00 - 05:00.
  • Thursday 09:00 - 05:00.
  • Friday 09:00 - 05:00.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located off Queen Square.
    • There is stepped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 92cm (3ft).
    • There is not an intercom.
    • A key card is required for access at this entrance.
    • The height of the card reader/lock is 121cm (3ft 12in).
    • There is a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is / are double.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 160cm (5ft 3in).
    • There is a small lip on the threshold of the entrance, with a height of less than 2cm.
  • Second Set of Doors View
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is / are double.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 136cm (4ft 6in).
  • Step(s) View
    • There is a / are step(s) at this entrance.
    • The step(s) is / are located in front of the entrance.
    • There is / are 6 step(s) to access the entrance.
    • There is not tactile paving at the top and bottom of the step(s).
    • The step(s) is / are not clearly marked.
    • The step(s) is / are medium height (11cm - 17cm).
    • The steps do not have handrails.
  • Comments View
    • The entrance leads into the private consultation area on the ground floor.
    • There is a sign telling visitors to ring the bell for assistance to gain access. This area is not run by UCL.

Outside Access (Accessible Entrance via Lift)

  • Entrance View
    • This information is for the entrance located on the left hand side of the building.
    • There is step free access at this entrance, via lift.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • A key card is required for access at this entrance.
    • The height of the card reader/lock is 143cm (4ft 8in).
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) may be difficult to open.
    • The width of the door opening is 124cm (4ft 1in).
  • Step(s) View
    • There is a / are step(s) at this entrance.
    • The step(s) is / are located immediately beyond the entrance.
    • There is / are 5 step(s) to access the entrance.
    • The step(s) is / are not clearly marked.
    • The step(s) is / are deep (18cm+).
    • The steps do have handrails.
    • The handrails are on the right going up the step(s).
  • Comments View
    • There is a very slight slope by the entrance doors and a push-button 145cm high which is used to exit.
    • Visitors can use to bell by the main entrance to ask staff for assistance.
    • The steps are part of the main staircase.
    • There is a stair lift that overcomes the steps.
    • Photographs 5 and 6 show the 2 sets of double doors, which are 65cm and 68cm wide. They are used to access the ground floor consultation rooms.

Lift (Accessible Entrance)

  • There is a lift for public use.
  • The lift is located immediately past the accessible entrance doors.
  • The lift is a stair lift.
  • Wall mounted information boards are not provided at lift landings.
  • The platform lift accesses a small level change.
  • The weight limit for the lift is 300kg.
  • The lift is approximately 1m (3ft 3in) from the accessible entrance.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 82cm x 125cm (2ft 8in x 4ft 1in).
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have a hearing enhancement system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is good.

Reception (Private Consultation Rooms Reception)

  • Private Consultation Rooms is located directly ahead from the main entrance.
  • The desk is 4m (4yd 1ft) from the main entrance.
  • The reception area is clearly visible from the entrance.
  • There is step free access to this reception area.
  • The lighting levels in the reception area are good.
  • The reception desk/counter is medium height (77cm - 109cm).
  • There is not a low section of the counter (76cm or below) available.
  • The desk is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Comments View
    • There are various sofas and armchairs in the waiting area.
    • Photographs 5-7 show one of the consultation rooms which this reception is principally for.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B, G, 1, 2 and 3.
    • The stairs are located to the left of the reception desk.
    • The stairs are approximately 16m from the main entrance.
    • There are 15+ steps between floors.
    • There are manual, double doors which may be difficult to open to access the stairwell on all floors.
    • The lighting levels are good.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • The steps have strips away from the edge of the step which could be confusing for someone with a visual impairment.

Lift

  • There is a lift for public use.
  • The lift is located to your right when you exit the accessible entrance lift.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B, G, 1, 2 and 3.
  • Wall mounted information boards are provided at lift landings.
  • There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
  • The weight limit for the lift is 750kg.
  • The lift is approximately 2m (2yd 7in) from the accessible entrance lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 122cm x 122cm (4ft x 4ft).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift has a hearing enhancement system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is good.

Entrance (Queen Square Library)

  • Entrance View
    • This information is for the entrance located to your right on exiting the lift on the first floor.
    • There is step free access at this entrance, via lift.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) may be difficult to open.
    • The width of the door opening is 140cm (4ft 7in).
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Second Set of Doors View
    • There is a second set of doors.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is / are single.
    • The door(s) may be difficult to open.
    • The width of the door opening is 83cm (2ft 9in).
  • Comments View
    • There are barriers immediately beyond the second door with a width of 96cm.

Reception (Library)

  • The library reception is located to the right on entrance.
  • The desk is 4m (4yd 1ft) from the library entrance.
  • The reception area is clearly visible from the entrance.
  • There is step free access to this reception area.
  • The lighting levels in the reception area are good.
  • The reception desk/counter is high (110cm+).
  • There is a low section of the counter (76cm or below) available.
  • The desk is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 27/09/2022.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • Library users are required to sign-in/use their key card upon entry. The reader is located on the desk and is 91cm high.

Getting Around

  • Access View
    • There is step free access throughout the majority of the building, via lift.
    • There is/are 1 clearly marked step(s), with no handrails, for access to the journals in the library.
    • The step(s) is/are medium height (11cm - 17cm).
    • There are no doors in corridors which have to be opened manually.
  • Getting Around View
    • There is clear signage for building facilities/areas in the foyer/reception area.
    • There is clearly written directional signage at key points of circulation routes.
    • There is high colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • There is not a hearing assistance system.
  • Comments View
    • Photographs 1, 2 & 3 show the library.
    • Photograph 4 shows a meeting room located with the UCL Institute of Neurology.
    • 7 consult rooms -78cm doors.

Library

  • This library does not have a regular supply of books in Braille.
  • This library does not have a regular supply of books in large print.
  • This library does not have a regular supply of books in audio format.
  • There is an ordering service.
  • It takes approximately 1-2 days to process an order.
  • The library does not have computers with accessible software.
  • Auxiliary aids are available for computer users.
  • A height adjustable chair is / are available.
  • Comments View
    • The time given for books ordered into the library is the time given for books from other UCL libraries. Books from non-UCL libraries can be ordered in, but the time of arrival varies greatly.
    • There are various desks 70cm high.
    • There are individual study rooms with a single, manual door that is 86cm wide. The table is 73cm high (photographs 7 and 8).

Entrance (UCL Institute of Neurology Administration)

  • Entrance View
    • This information is for the entrance located to your right when you exit the lift on the second floor.
    • There is step free access at this entrance, via lift.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 149cm (4ft 11in).
    • A key card is required for access at this entrance.
    • The height of the card reader/lock is 145cm (4ft 9in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) may be difficult to open.
    • The width of the door opening is 140cm (4ft 7in).
  • Comments View
    • The push button to exit is 108cm high.

Toilet with Adaptations (Ground Floor - Left-hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the ground floor to the right of the reception desk and main entrance.
    • This accessible toilet is approximately 24m (26yd 9in) from the accessible entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is low.
  • Toilet Features View
    • The dimensions of the accessible toilet are 192cm x 201cm (6ft 4in x 6ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 128cm (4ft 2in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 162cm and 172cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 124cm (4ft 1in).
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 82cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 81cm.
    • The contrast between the towel dispenser and the wall is low.
    • There is not a hand dryer.
  • Comments View
    • There is a secondary lower toilet roll holder that wasn't in use at time of survey. It is 97cm high.

Standard Toilet(s)

  • Location of Standard Toilet(s) View
    • There are shared standard toilets facilities on the ground floor, the first floor and the second floor.
  • Standard Toilet Surveyed View
    • A shared standard toilet was surveyed.
    • The toilet surveyed is located to your left on entrance to the library.
    • There is step free access to the standard toilet(s) surveyed from the entrance.
    • The standard toilet surveyed is approximately 24m from the Queen Square Library entrance.
    • There is a/are cubicle(s) suitable for ambulant disabled people in the standard toilet(s) surveyed.
    • There are vertical and horizontal grab rails on the right hand side only.
    • Lighting levels in the standard toilet surveyed are good.
  • Comments View
    • Photographs 1-4 show the toilets on the first floor (library).
    • Photographs 5 and 6 show the second floor toilet.
    • Photographs 7 and 8 show the ground floor toilet with a sink 90cm high.

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