- The information in this section was taken in October 2020.
- UCLH are doing everything they can to keep you safe.
Below is some information about what they are doing and what you will find during your visit –
- UCLH will care for you outside of hospital settings where possible, by offering telephone of video consultations.
- The hospitals have one-way systems in place to keep everyone as socially distanced as possible. Please follow these routes and use the designated entrances and exits
- Any patients who have COVID-19 or are suspected to have COVID19 will be using a different route in and out of the hospitals.
- You will be asked to clean your hands with hand sanitiser as soon as you arrive. There are hand sanitising stations throughout the hospitals.
- You will be asked to wear a face mask or face covering while you are on the hospital premises.
- All staff are wearing face masks throughout the hospitals.
- For some appointments, staff may wear more protective equipment than you are used to.
- UCLH have limited the number of people using the lifts at any one time so you may want to allow extra time for your appointment. If it is possible for you to use the stairs instead, please do so.
- You will find in seating areas there is signage on which chairs to use, this is to help keep people socially distanced.
- UCLH have made all of these changes to ensure that they can continue to do what we do best, caring for you safely.
If you want to find out more about what UCLH are doing to keep you safe from COVID-19, please visit their website www.uclh.nhs.uk .
Getting To The Hospital
- Access to the University College Hospital (UCH) is via the A400, turning right onto Grafton Way. Continue along Grafton Way and rejoin the A400. Turn right onto Beaumont Place before reaching Warren Street tube station. Elizabeth Garrett Anderson Wing (EGA) is not located within the congestion zone.
- No car parking (other than for Blue Badge holders) is available at University College Hospital (UCH). The designated Blue Badge parking bays are located at the rear of the hospital on Beaumont Place.
- The following buses are used to access the University College Hospital (UCH): Tottenham Court Road - Northbound (Warren Street station) - no's 10, 73, 24, 29, 134. Gower Street - Southbound (University Street) - no's 10, 24, 29, 73, 134. Euston Road - no's 18, 27, 30, 88. Warren Street (bus stop W) – no's 18 and 205.
- The nearest National Rail station is Euston.
- Warren Street (Northern / Victoria Lines) and Euston Square (Circle / Hammersmith & City / Metropolitan Lines) are the closest tube stations to University College Hospital (UCH). The tube stations are located at opposite ends of the hospital main building. Traffic light controlled pedestrian crossing points are located adjacent to each tube station. Euston Square station has lift access from the platform to the street.
- This link takes you to the University College Hospital (UCH) page with information on travelling to the hospital. Travel information is subject to change. Please check the latest information before planning your journey.
- To view the web page described above click here (opens in new tab).
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Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on the ground floor of the main University College Hospital building.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3447 3042.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
- There are volunteers available for help and assistance at the hospital.
- Volunteers do not receive disability awareness / equality training.
- Hospital staff do not receive disability awareness / equality training.
- Volunteers can be found on the ground floor of the main University College Hospital building.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Mobility aids are available to help patients move around and include; wheelchairs and crutches.
- To obtain mobility aids please contact the main reception.
Hospital Parking (Blue Badge Parking Only)
- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located at the side of the Elizabeth Garrett Anderson Wing.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is a shared surface.
- There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are signposted but have no markings.
- There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 420cm (11ft 10in x 13ft 9in).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is a designated drop-off point.
- The drop-off point is located on Beaumont Place.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does not have tactile paving.
- There are not parking charges for the hospital car park.
Access to the Hospital
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is not clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Elizabeth Garrett Anderson Wing main entrance.
- The dispensation notice is a Camden Council’s parking scheme for Blue Badge holders who are attending outpatients appointments at University College London Hospitals NHS Foundation Trust (UCLH). Areas in Camden, south of the Euston Road, are not covered by the national Blue Badge disabled parking scheme. If you want to park near, or in UCLH disabled parking bays, you will need to apply for a parking dispensation to use with your Blue Badge.
- Please note: Dispensations are only issued to outpatients with Blue Badges who are attending hospital appointments. They are not issued to carers, relatives, visitors or friends who are Blue Badge holders bringing a non-Blue Badge holder patient to an appointment.
- Blue Badge parking bays cannot be booked in advance.
- The UCLH email address for Blue Badge parking enquiries is [email protected]
Applying for Parking Dispensation
- As it is not necessary for UCH staff to see the Blue Badge at the time of issuing a dispensation notice, a notice can be issued in advance and posted or emailed to patients. This avoids the need for patients/carers to park illegally on the day while they come in to get their dispensation notice.
- The details that will be required when requesting in advance are - Blue Badge serial number, date of expiry and issuing authority/council. Also required will be vehicle registration number, date of appointment and time of appointment.
- Patients can call 0203 447 3013 to request a dispensation notice in advance.
- Calls will be answered whenever possible but a voicemail facility will also be in place for times when the phone cannot be answered, including out of hours. All patients should receive a call back within one working day of a message being left acknowledging the message.
- Both telephone and email applications will be coordinated by the UCH main reception team. Cancer Centre dispensations that the UCH main reception team are unable to deal with will be forwarded to the Cancer centre team at [email protected]
- Five working days should be allowed by patients/carers to receive their dispensation notice in the post, to allow time for the request to be processed and received in by second class post.
- An email request option is offered where the completed dispensation will be emailed so the patient/carer can print prior to arriving for their appointment, email requests are via [email protected]
- Contact details will be put on all outpatient letters.
- In addition, patients/carers should be encouraged, where they know the date and time of their next appointment, to get their dispensation notice prior to leaving the hospital.
- As long as the future appointment can be verified then there is no time limit on how far in advance a specific dated dispensation notice can be issued.
- On your first visit to UCH or the UCH Macmillan Cancer Centre you need to park your car and bring the following to the reception desk - your valid Blue Badge, your vehicle registration document or Motability documents, proof of hospital attendance, showing appointment time and date e.g. clinic appointment letter.
- Dispensation notices are issued at the main reception at the UCH site (07.00-20.00 Monday to Friday and 08.00-16.00 on Saturdays, Sundays and Bank Holidays).
- They can also be obtained from UCH Macmillan Cancer Centre Site – Main Ground Floor Reception (08.00-20.00 Monday to Friday only).
- Radiotherapy patients receive a dispensation notice directly from the Radiotherapy department.
- On the UCH site, security staff, at the security desk in the UCH Atrium and at the Elizabeth Garrett Anderson Hospital EGAH reception are able to issue dispensation notices out of hours.
- The maximum period staff are allowed to issue a dispensation notice is for 31 calendar days, any requests for dispensation notices for more than 31 calendar days should be sent to the Operations Manager, Property and Transport Services at [email protected]
Getting To (Antenatal Care)
- Antenatal Care is/are located on the third floor.
- Access to Antenatal Care is via the Elizabeth Garrett Anderson Wing main entrance.
- When entering the Elizabeth Garrett Anderson Wing main entrance continue past reception and turn right towards the lift. Take the lift to the third floor and on exiting turn right and go through the double doors. Turn right as you pass through the doors and continue ahead. The service is then located on the left.
- There is step free access, via lift, to Antenatal Care.
- Antenatal Care is approximately 17m from the lift.
- There is a/are manual, heavy, double door(s) between the lift and the department/service.
- Wayfinding signage is provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Main Entrance)
- This information is for the entrance located on Grafton Way.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The intercom is in a suitable position to allow wheelchair users to gain access.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 210cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 208cm.
- Access to the building between 21:00 - 07:00 is via intercom.
- The floors which are accessible by stairs are B-LG-G-1-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
- There is a lift for public use.
- The lift is located to the right as you enter the Elizabeth Garrett Anderson Wing main entrance.
- The lift is approximately 24m (26yd 9in) from the Elizabeth Garrett Anderson Wing main entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are B-LG-G-1-2.
- Staff do not need to be notified for use of the lift.
- The clear door width is 136cm (4ft 6in).
- The dimensions of the lift are 176cm x 270cm (5ft 9in x 8ft 10in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Opening Times (Visiting Hours)
- Monday 09:00 - 21:00.
- Tuesday 09:00 - 21:00.
- Wednesday 09:00 - 21:00.
- Thursday 09:00 - 21:00.
- Friday 09:00 - 21:00.
- Saturday 09:00 - 21:00.
- Sunday 09:00 - 21:00.
- This is a/an Antenatal ward.
- This is a female ward.
- There is/are 3 bay(s) available.
- There is/are 0 side room(s) available.
- There is/are 10 bed(s) on this ward in total.
- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- There is not an intercom/bell at/near this ward entrance which is in a suitable position for people who require access or assistance (between 95cm - 105cm).
- The width of the door opening is 150cm (4ft 11in).
- There is level access throughout the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is flooring on the ward with a very shiny finish which could cause issues with glare or be perceived as slippery.
- The lighting levels are medium.
- The height of the ward reception desk is 110cm.
- There is a lowered section.
- The height of the lowered section of the desk is 75cm.
- There is not a hearing assistance system available at the desk.
Ward Features and Patient Facilities
- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is not available on the ward.
- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located on the ground floor of the hospital.
- There are no standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located on the ground floor of the hospital.
- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is step free access to the washroom surveyed once inside the ward.
- This is a female washroom.
- There is pictorial signage on or near the washroom door.
- The washroom door(s) open(s) sliding.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are heavy to open.
- The width of the door opening is 88cm (2ft 11in).
- The dimensions of the washroom are 237cm x 200cm (7ft 9in x 6ft 7in).
- The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 80cm.
- As you face the wash basin the wall-mounted grab rails are on both sides.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 140cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 130cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a rail with a padded back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 165cm.
- There is a flush on the transfer side.
- There is a dropdown rail on the transfer side.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 96cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
- There is a wheel in shower.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- A shower chair is available.
- There are wall-mounted grab rails available.
Colour Contrast and Lighting
- The colour contrast between the external washroom door and wall is good.
- The colour contrast between the internal washroom door and wall is good.
- The colour contrast between the dropdown rail(s) and wall is fair.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
- The toilet seat colour contrast is good.
- The colour contrast between the shower wall-mounted grab rails and wall is good.
- The colour contrast between the washroom floor and walls is good.
- Lighting levels are medium.