Access Guide
Getting To The Hospital (Elizabeth Garrett Anderson Wing)
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By Road
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- Access to the University College Hospital (UCH) is via the A400, turning right onto Grafton Way. Continue along Grafton Way and rejoin the A400. Turn right onto Beaumont Place before reaching Warren Street tube station. Elizabeth Garrett Anderson Wing (EGA) is not located within the congestion zone.
- No car parking (other than for Blue Badge holders) is available at University College Hospital (UCH). The designated Blue Badge parking bays are located at the rear of the hospital on Beaumont Place.
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By Bus
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- The following buses are used to access the University College Hospital (UCH): Tottenham Court Road - Northbound (Warren Street station) - no's 10, 73, 24, 29, 134. Gower Street - Southbound (University Street) - no's 10, 24, 29, 73, 134. Euston Road - no's 18, 27, 30, 88. Warren Street (bus stop W) – no's 18 and 205.
- There is not an onsite bus stop.
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By Train
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- The nearest National Rail station is Euston.
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By Underground
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- Warren Street (Northern / Victoria Lines) and Euston Square (Circle / Hammersmith & City / Metropolitan Lines) are the closest tube stations to University College Hospital (UCH). The tube stations are located at opposite ends of the hospital main building. Traffic light controlled pedestrian crossing points are located adjacent to each tube station. Euston Square station has lift access from the platform to the street.
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Useful Links
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- This link takes you to the University College Hospital (UCH) page with information on travelling to the hospital. Travel information is subject to change. Please check the latest information before planning your journey.
- To view the web page described above click here (opens in new tab).
- Comments View
Getting Help and Assistance (Elizabeth Garrett Anderson Wing)
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on the ground floor of the main University College Hospital building.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3447 3042.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found on the ground floor of the main University College Hospital building.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are not available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs and crutches.
- To obtain mobility aids please contact the main reception.
Hospital Parking (Blue Badge Parking Only)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located at the side of the Elizabeth Garrett Anderson Wing.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is a shared surface.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are signposted but have no markings.
- There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 420cm (11ft 10in x 13ft 9in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are not parking charges for the hospital car park.
- Payment signs are not provided.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is not clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Elizabeth Garrett Anderson Wing main entrance.
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Comments
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- The dispensation notice is a Camden Council’s parking scheme for Blue Badge holders who are attending outpatients appointments at University College London Hospitals NHS Foundation Trust (UCLH). Areas in Camden, south of the Euston Road, are not covered by the national Blue Badge disabled parking scheme. If you want to park near, or in UCLH disabled parking bays, you will need to apply for a parking dispensation to use with your Blue Badge.
- Please note: Dispensations are only issued to outpatients with Blue Badges who are attending hospital appointments. They are not issued to carers, relatives, visitors or friends who are Blue Badge holders bringing a non-Blue Badge holder patient to an appointment.
- Blue Badge parking bays cannot be booked in advance.
- The UCLH email address for Blue Badge parking enquiries is [email protected].
Applying for Parking Dispensation
- As it is not necessary for UCH staff to see the Blue Badge at the time of issuing a dispensation notice, a notice can be issued in advance and posted or emailed to patients. This avoids the need for patients/carers to park illegally on the day while they come in to get their dispensation notice.
- The details that will be required when requesting in advance are - Blue Badge serial number, date of expiry and issuing authority/council. Also required will be vehicle registration number, date of appointment and time of appointment.
- Patients can call 0203 447 3013 to request a dispensation notice in advance.
- Calls will be answered whenever possible but a voicemail facility will also be in place for times when the phone cannot be answered, including out of hours. All patients should receive a call back within one working day of a message being left acknowledging the message.
- Both telephone and email applications will be coordinated by the UCH main reception team. Cancer Centre dispensations that the UCH main reception team are unable to deal with will be forwarded to the Cancer centre team at [email protected]
- Five working days should be allowed by patients/carers to receive their dispensation notice in the post, to allow time for the request to be processed and received in by second class post.
- An email request option is offered where the completed dispensation will be emailed so the patient/carer can print prior to arriving for their appointment, email requests are via [email protected]
- Contact details will be put on all outpatient letters.
- In addition, patients/carers should be encouraged, where they know the date and time of their next appointment, to get their dispensation notice prior to leaving the hospital.
- As long as the future appointment can be verified then there is no time limit on how far in advance a specific dated dispensation notice can be issued.
- On your first visit to UCH or the UCH Macmillan Cancer Centre you need to park your car and bring the following to the reception desk - your valid Blue Badge, your vehicle registration document or Motability documents, proof of hospital attendance, showing appointment time and date e.g. clinic appointment letter.
- Dispensation notices are issued at the main reception at the UCH site (07.00-20.00 Monday to Friday and 08.00-16.00 on Saturdays, Sundays and Bank Holidays).
- They can also be obtained from UCH Macmillan Cancer Centre Site – Main Ground Floor Reception (08.00-20.00 Monday to Friday only).
- Radiotherapy patients receive a dispensation notice directly from the Radiotherapy department.
- On the UCH site, security staff, at the security desk in the UCH Atrium and at the Elizabeth Garrett Anderson Hospital EGAH reception are able to issue dispensation notices out of hours.
- The maximum period staff are allowed to issue a dispensation notice is for 31 calendar days, any requests for dispensation notices for more than 31 calendar days should be sent to the Operations Manager, Property and Transport Services at [email protected].
Getting To (Clinic 2 - Urogynaecology, Colposcopy and Women's Health Physiotherapy)
- Clinic 2 - Urogynaecology, Colposcopy and Women's Health Physiotherapy is/are located on the lower ground floor.
- Access to Clinic 2 - Urogynaecology, Colposcopy and Women's Health Physiotherapy is via the Elizabeth Garrett Anderson Wing main entrance.
- When entering the Elizabeth Garrett Anderson Wing main entrance continue past reception and turn right towards the lift. Take the lift to the lower ground floor and on exiting turn left. The service is located in front of you.
- There is step free access, via lift, to Clinic 2 - Urogynaecology, Colposcopy and Women's Health Physiotherapy.
- Clinic 2 - Urogynaecology, Colposcopy and Women's Health Physiotherapy is approximately 2m from the lift.
- There is a/are manual, heavy, double door(s) between the Elizabeth Garrett Anderson Wing main entrance and the department/service.
- Wayfinding signage is provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Elizabeth Garrett Anderson Wing Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the Elizabeth Garrett Anderson Wing.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 120cm (3ft 11in).
- There is a door release button when exiting.
- The height of the door release button is 99cm (3ft 3in).
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 207cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 208cm.
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Comments
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- The intercoms are 100cm and 160cm high.
Other Floors (Elizabeth Garrett Anderson Wing Stairs)
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Stairs
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- Signs indicating the location of the stairs are clearly visible from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are LG, G, 1, 2, 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are good.
Lift (Elizabeth Garrett Anderson Wing Lift)
- There is a lift for public use.
- The lift is located at the rear of the ground floor lobby.
- Signs indicating the location of this lift are clearly visible from the entrance.
- The lift is approximately 25m (27yd 1ft) from the front entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are LG, G, 1, 2, 3.
- There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is high.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 135cm (4ft 5in).
- The dimensions of the lift are 174cm x 267cm (5ft 9in x 8ft 9in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Opening Times
- Monday 08:30 - 18:00.
- Tuesday 08:30 - 18:00.
- Wednesday 08:30 - 18:00.
- Thursday 08:30 - 18:00.
- Friday 08:30 - 18:00.
- Saturday Closed.
- Sunday Closed.
Entrance (Clinic)
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Entrance Details
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- This information is for the entrance located on the lower ground floor.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- The intercom is in a suitable position to allow wheelchair users to gain access.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 168cm.
Reception
- The clinic reception is located to the right as you enter.
- The reception area/desk is approximately 2m (2yd 7in) from the clinic entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception area/desk.
- The lighting levels at the reception area/desk are medium.
- The height of the reception desk is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the desk.
- There is a low section of the desk (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the desk.
- There is not a clear knee recess beneath the low section of the desk.
- The desk is staffed.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- The type of flooring in walkways and corridors is vinyl/laminate.
- The lighting levels are medium.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is approximately 9m from the clinic entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- All chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Consultation / Treatment Room (Procedure Room)
- There is / are 6 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Procedure Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 87cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- The room does not have background music playing.
- Lighting levels are medium.
Consultation / Treatment Room (Ultrasound)
- There is / are 6 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Ultrasound Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 86cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- There are some chairs with armrests available.
- The room does not have background music playing.
- Lighting levels are medium.
Toilet with Adaptations (Waiting Area)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is tactile and pictorial signage on or near the toilet door.
- This accessible toilet is located at the rear of the waiting area.
- This accessible toilet is approximately 14m (15yd 11in) from the clinic entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The door may be difficult to open.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The dimensions of the accessible toilet are 218cm x 170cm (7ft 2in x 5ft 7in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 95cm (3ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 127cm (4ft 2in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- There is a high colour contrast between the external door and wall.
- There is a medium colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rails to the left of the toilet and wall is fair.
- The contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
- There is a high colour contrast between the walls and floor.
- The lighting levels are moderate to good.
Toilet with Adaptations
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is no signage on or near the toilet door.
- This accessible toilet is located to the right as you enter.
- This accessible toilet is approximately 10m (10yd 2ft) from the clinic entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a lever twist.
- The door is heavy.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The dimensions of the accessible toilet are 170cm x 192cm (5ft 7in x 6ft 4in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 109cm (3ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 145cm (4ft 9in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 120cm.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 86cm (2ft 10in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
- The contrast between the wall-mounted grab rails to the right of the toilet and wall is fair.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located at the rear left of the corridor.
- The female toilet(s) is/are approximately 19m (20yd 2ft) from the clinic entrance.
- Inside the venue, there is level access to the female toilet(s).
- An ambulant toilet with wall mounted grab rails is available.
- Lighting levels are medium.