You are on Getting To The Hospital (Elizabeth Garrett Anderson Wing). Skip to the next section.

Getting To The Hospital (Elizabeth Garrett Anderson Wing)

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• By Road View
  • Access to the University College Hospital (UCH) is via the A400, turning right onto Grafton Way. Continue along Grafton Way and rejoin the A400. Turn right onto Beaumont Place before reaching Warren Street tube station. Elizabeth Garrett Anderson Wing (EGA) is not located within the congestion zone.
  • No car parking (other than for Blue Badge holders) is available at University College Hospital (UCH). The designated Blue Badge parking bays are located at the rear of the hospital on Beaumont Place.
• By Bus View
  • The following buses are used to access the University College Hospital (UCH): Tottenham Court Road - Northbound (Warren Street station) - no's 10, 73, 24, 29, 134. Gower Street - Southbound (University Street) - no's 10, 24, 29, 73, 134. Euston Road - no's 18, 27, 30, 88. Warren Street (bus stop W) – no's 18 and 205.
  • There is not an onsite bus stop.
• By Train View
  • The nearest National Rail station is Euston.
• By Underground View
  • Warren Street (Northern / Victoria Lines) and Euston Square (Circle / Hammersmith & City / Metropolitan Lines) are the closest tube stations to University College Hospital (UCH). The tube stations are located at opposite ends of the hospital main building. Traffic light controlled pedestrian crossing points are located adjacent to each tube station. Euston Square station has lift access from the platform to the street.
• Useful Links View
  • This link takes you to the University College Hospital (UCH) page with information on travelling to the hospital. Travel information is subject to change. Please check the latest information before planning your journey.
  • To view the web page described above click here (opens in new tab).
• Comments View
  • To find your way around the University College Hospital sites please click here.

You are on Getting Help and Assistance (Elizabeth Garrett Anderson Wing). Skip to the next section.

Getting Help and Assistance (Elizabeth Garrett Anderson Wing)

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor of the main University College Hospital building.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3447 3042.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found on the ground floor of the main University College Hospital building.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs and crutches.
• To obtain mobility aids please contact the main reception.

You are on Hospital Parking (Blue Badge Parking Only). Skip to the next section.

Hospital Parking (Blue Badge Parking Only)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located at the side of the Elizabeth Garrett Anderson Wing.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is a shared surface.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are signposted but have no markings.
  • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 420cm (11ft 10in x 13ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
  • Payment signs are not provided.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is not clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Elizabeth Garrett Anderson Wing main entrance.
• Comments View
  • The dispensation notice is a Camden Council’s parking scheme for Blue Badge holders who are attending outpatients appointments at University College London Hospitals NHS Foundation Trust (UCLH). Areas in Camden, south of the Euston Road, are not covered by the national Blue Badge disabled parking scheme. If you want to park near, or in UCLH disabled parking bays, you will need to apply for a parking dispensation to use with your Blue Badge.
  • Please note: Dispensations are only issued to outpatients with Blue Badges who are attending hospital appointments. They are not issued to carers, relatives, visitors or friends who are Blue Badge holders bringing a non-Blue Badge holder patient to an appointment.
  • Blue Badge parking bays cannot be booked in advance.
  • The UCLH email address for Blue Badge parking enquiries is [email protected].

You are on Applying for Parking Dispensation. Skip to the next section.

Applying for Parking Dispensation

• As it is not necessary for UCH staff to see the Blue Badge at the time of issuing a dispensation notice, a notice can be issued in advance and posted or emailed to patients. This avoids the need for patients/carers to park illegally on the day while they come in to get their dispensation notice.
• The details that will be required when requesting in advance are - Blue Badge serial number, date of expiry and issuing authority/council. Also required will be vehicle registration number, date of appointment and time of appointment.
• Patients can call 0203 447 3013 to request a dispensation notice in advance.
• Calls will be answered whenever possible but a voicemail facility will also be in place for times when the phone cannot be answered, including out of hours. All patients should receive a call back within one working day of a message being left acknowledging the message.
• Both telephone and email applications will be coordinated by the UCH main reception team. Cancer Centre dispensations that the UCH main reception team are unable to deal with will be forwarded to the Cancer centre team at [email protected]
• Five working days should be allowed by patients/carers to receive their dispensation notice in the post, to allow time for the request to be processed and received in by second class post.
• An email request option is offered where the completed dispensation will be emailed so the patient/carer can print prior to arriving for their appointment, email requests are via [email protected]
• Contact details will be put on all outpatient letters.
• In addition, patients/carers should be encouraged, where they know the date and time of their next appointment, to get their dispensation notice prior to leaving the hospital.
• As long as the future appointment can be verified then there is no time limit on how far in advance a specific dated dispensation notice can be issued.
• On your first visit to UCH or the UCH Macmillan Cancer Centre you need to park your car and bring the following to the reception desk - your valid Blue Badge, your vehicle registration document or Motability documents, proof of hospital attendance, showing appointment time and date e.g. clinic appointment letter.
• Dispensation notices are issued at the main reception at the UCH site (07.00-20.00 Monday to Friday and 08.00-16.00 on Saturdays, Sundays and Bank Holidays).
• They can also be obtained from UCH Macmillan Cancer Centre Site – Main Ground Floor Reception (08.00-20.00 Monday to Friday only).
• Radiotherapy patients receive a dispensation notice directly from the Radiotherapy department.
• On the UCH site, security staff, at the security desk in the UCH Atrium and at the Elizabeth Garrett Anderson Hospital EGAH reception are able to issue dispensation notices out of hours.
• The maximum period staff are allowed to issue a dispensation notice is for 31 calendar days, any requests for dispensation notices for more than 31 calendar days should be sent to the Operations Manager, Property and Transport Services at [email protected].

You are on Getting To (The Clinical Decisions Unit). Skip to the next section.

Getting To (The Clinical Decisions Unit)

• The Clinical Decisions Unit is/are located on the ground floor.
• Access to the Clinical Decisions Unit is via the Elizabeth Garrett Anderson Wing rear entrance.
• When entering the Elizabeth Garrett Anderson Wing rear entrance continue ahead and the service is located on the left.
• There is step free access to the Clinical Decisions Unit.
• The Clinical Decisions Unit is approximately 10m from the Elizabeth Garrett Anderson Wing rear entrance.
• Wayfinding signage is provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 20:00.
• Tuesday 08:30 - 20:00.
• Wednesday 08:30 - 20:00.
• Thursday 08:30 - 20:00.
• Friday 08:30 - 20:00.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Unit). Skip to the next section.

Entrance (Unit)

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• Entrance Details View
  • This information is for the entrance located on the ground floor of the hospital, at the rear of the building.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 166cm.

You are on Reception. Skip to the next section.

Reception

• The unit reception is located to the right as you enter.
• The reception area/desk is approximately 25m (27yd 1ft) from the unit entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step free access to the reception area/desk.
• The lighting levels at the reception area/desk are medium.
• The height of the reception desk is low (76cm or lower).
• There is sufficient space to write or sign documents on the desk.
• There is not a low section of the desk (76cm or below) available.
• There is not a clear knee recess beneath the low section of the desk.
• The desk is staffed.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• The type of flooring in walkways and corridors is vinyl/laminate.
• The lighting levels are medium.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 37m from the unit entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 138cm (4ft 6in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• Some chairs are permanently fixed.
• All chairs have armrests.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Cubicle 8). Skip to the next section.

Consultation / Treatment Room (Cubicle 8)

• There is / are 9 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Cubicle 8.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• The room does not have background music playing.
• Lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• The nearest accessible toilet is located in the Emergency Day Unit.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• The nearest standard toilets are located in the Emergency Day Unit.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Elizabeth Garrett Anderson Wing link (new tab) - click here.