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NMCCC Neuromuscular Complex Care Centre

National Hospital for Neurology and Neurosurgery, Queen Square, London, WC1N 3BG

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Access Guide

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Getting To The Hospital

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the Basil Samuel Outpatients Department.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3448 3237.
  • The email address for the Patient Advice and Liaison Service (PALS) is PALS@uclh.nhs.uk.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found in the reception area.
  • Volunteers do not receive disability awareness / equality training.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.

Public Parking

Getting To (The NMCCC Neuromuscular Complex Care Centre)

  • The NMCCC Neuromuscular Complex Care Centre is/are located on the ground floor of the Chandler Wing.
  • To see the hospital map please click here (opens new tab).
  • Access to the NMCCC Neuromuscular Complex Care Centre is via the Chandler Wing entrance.
  • The centre is located to the right as you enter the Chandler Wing entrance. Alternatively patients can enter the main hospital entrance and use the ramp that links the building to the Chandler Wing. The department is then located to the right when exiting the ramp.
  • There is step free access to the NMCCC Neuromuscular Complex Care Centre.
  • The NMCCC Neuromuscular Complex Care Centre is approximately 11m from the Chandler Wing entrance.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Chandler Wing/Powis Place Entrance)

  • Entrance Details View
    • This information is for the entrance located in Powis Place.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The bell is in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 177cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 178cm.
  • Ramp/Slope Details View
    • The ramp/slope is located leading to the entrance.
    • The ramp/slope gradient is easy.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.

Opening Times (Centre)

  • Monday 08:30 - 18:00.
  • Tuesday 08:30 - 18:00.
  • Wednesday 08:30 - 18:00.
  • Thursday 08:30 - 18:00.
  • Friday 08:30 - 18:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Centre)

  • Entrance Details View
    • This information is for the entrance located to the right as you enter the Chandler Wing.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.

Ward

  • Ward Information View
    • This is a/an Neuromuscular Complex Care ward.
    • This is a shared ward.
    • There is/are 1 bay(s) available.
    • There is/are 1 side room(s) available.
    • There is/are 6 bed(s) on this ward in total.
  • Ward Access View
    • There is not a/are not door(s) leading into the ward.
    • There is level access throughout the ward.
    • There is no clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is flooring on the ward with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • The lighting levels are medium.
  • Reception/Nurses' Station View
    • The height of the Nurses' Station desk is 110cm.
    • There is a lowered section.
    • The height of the lowered section of the desk is 74cm.
    • There is a hearing assistance system available at the desk.
  • Example Side Room View
    • There is one side room available with an accessible ensuite.
    • The side room surveyed does have an accessible ensuite.
    • The width of the door opening into the side room is over 75cm.
    • The side room surveyed does have a ceiling track hoist.
    • The hoist covers the bed and the toilet.
    • There is sufficient space next to the bed for a mobile hoist to operate.
    • There is room for a wheelchair user to manoeuvre around the bed.
    • Bedside storage is available.
    • The colour contrast between the walls and the floor in the side room is good.
    • The lighting levels in the side room are bright.
    • The width of the door opening into the ensuite is over 75cm.
    • There is a clear unobstructed turning space within the ensuite.
    • The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
    • The colour contrast between the walls and the floor in the ensuite is good.
    • The lighting levels in the ensuite are bright.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is available on the ward.
    • There are not accessible washroom facilities for patients on the ward.
    • There are not accessible toilet facilities for patients on the ward.
    • There are washrooms suitable for ambulant disabled patients available on the ward.
    • Toilets suitable for ambulant disabled patients are available on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located to the left as you enter the Chandler Wing entrance.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located to the left as you enter the Chandler Wing entrance.

Washroom (Side Room)

  • Washroom Details View
    • The accessible washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is step free access to the accessible washroom surveyed once inside the ward.
    • This is a shared accessible washroom.
    • The accessible washroom is not for the sole use of disabled people.
    • There is written or text signage on or near the accessible washroom door.
    • The accessible washroom door(s) open(s) outwards.
    • The door(s) is/are locked by a locking handle.
    • The door(s) is/are heavy to open.
    • The width of the door opening is 87cm (2ft 10in).
    • The dimensions of the accessible washroom are 246cm x 247cm (8ft 1in x 8ft 1in).
    • The accessible washroom does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 80cm.
    • There are no wall-mounted grab rails for the wash basin.
    • The tap type is lever. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 108cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 123cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The accessible washroom has a non-slip floor.
    • The accessible washroom surveyed does not have a ceiling tracking hoist.
  • Toilet Details View
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • The cistern is close coupled and can act as a back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • There are dropdown rails on both sides of the toilet.
    • There are no wall-mounted grab rails for the toilet.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • A shower chair is available.
    • There are wall-mounted grab rails available.
  • Colour Contrast and Lighting View
    • The colour contrast between the external accessible washroom door and wall is poor.
    • The colour contrast between the internal accessible washroom door and wall is poor.
    • The colour contrast between the dropdown rail(s) and wall is poor.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
    • The toilet seat colour contrast is poor.
    • The colour contrast between the shower wall-mounted grab rails and wall is fair.
    • The colour contrast between the accessible washroom floor and walls is fair.
    • Lighting levels are medium.

Washroom (Ward)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is step free access to the washroom surveyed once inside the ward.
    • This is a shared washroom.
    • There is pictorial signage on or near the washroom door.
    • The washroom door(s) open(s) outwards.
    • The door(s) is/are locked by a locking handle.
    • The door(s) is/are heavy to open.
    • The width of the door opening is 87cm (2ft 10in).
    • The dimensions of the washroom are 310cm x 180cm (10ft 2in x 5ft 11in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a mirror.
    • There is a tall mirror, with suitable specifictions, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 78cm.
    • There are no wall-mounted grab rails for the wash basin.
    • The tap type is lever. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 128cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • The cistern is close coupled and can act as a back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • There are dropdown rails on both sides of the toilet.
    • There are no wall-mounted grab rails for the toilet.
    • There is not a toilet roll holder.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • A shower chair is available.
    • There are wall-mounted grab rails available.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the dropdown rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The colour contrast between the shower wall-mounted grab rails and wall is poor.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are medium.

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