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Spice of Life Cafe

National Hospital for Neurology and Neurosurgery, Queen Square, London, WC1N 3BG

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Access Guide

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Getting To The Hospital

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the Basil Samuel Outpatients Department.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3448 3237.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found in the reception area.
  • Volunteers do not receive disability awareness / equality training.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.

Public Parking

Getting To (The Spice of Life Cafe)

  • The Spice of Life Cafe is/are located on the lower ground floor of the Chandler Wing.
  • To see the hospital map please click here (opens new tab).
  • Access to the Spice of Life Cafe is via the main hospital entrance.
  • When entering the main hospital entrance pass reception and turn right, continue ahead and then turn left. Continue ahead towards the Chandler Wing before turning right down the ramp and following it around to the left. At the bottom of the ramp the Chandler Wing lifts are located in front of you. Take the lift to the lower ground floor. On exiting the lift keep to the right, the Cafe entrance is then located on the left.
  • There is step free access, via lift, to the Spice of Life Cafe.
  • The Spice of Life Cafe is approximately 25m from the lift.
  • There is a/are manual, heavy, double door(s) between the main hospital entrance and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located on Boswell Street.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The intercom is in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 148cm.
  • Ramp/Slope Details View
    • The ramp/slope is located leading to the entrance from the left.
    • The ramp/slope gradient is easy.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.
    • The width of the ramp/slope is 82cm (2ft 8in).
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located in front of the entrance.
    • There is/are 4 step(s).
    • There is not tactile paving at the top and bottom of the step(s).
    • The step(s) is/are clearly marked.
    • The step(s) is/are medium height (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.

Internal Building Link - Albany Wing - Chandler Wing

  • This link is located at the rear of the Albany Wing and gives access to the lifts and stairs for the Chandler Wing.
  • Access to the Chandler Wing is via a moderate slope with handrails on both sides or 4 deep steps with handrails on both sides.

Other Floors (Chandler Wing)

  • Steps View
    • The floors which are accessible by stairs are LG,G,1,2,3,4.
    • The stairs are located straight ahead as you enter the Chandler Wing Entrance.
    • The stairs are approximately 24m from the Chandler Wing Entrance.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift (Chandler Wing)

  • There is a lift for public use.
  • The lift is located to the right as you enter.
  • The lift is approximately 24m (26yd 9in) from the Chandler Wing entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG,G,1,2,3,4.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 140cm x 260cm (4ft 7in x 8ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Opening Times (Spice of Life Cafe)

  • Monday 07:00 - 20:00.
  • Tuesday 07:00 - 20:00.
  • Wednesday 07:00 - 20:00.
  • Thursday 07:00 - 20:00.
  • Friday 07:00 - 20:00.
  • Saturday 07:00 - 20:00.
  • Sunday 07:00 - 20:00.

Entrance (Spice of Life Cafe)

  • Entrance Details View
    • This information is for the entrance located on the lower ground floor.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are single width.
    • The width of the door opening is 105cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 105cm.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are medium.

Eating and Drinking

  • The following information is for the cafe.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 4m (4yd 1ft) from the Spice of Life Cafe entrance.
  • The distance between the floor and the lowest table is 30cm (12in).
  • The distance between the floor and the highest table is 75cm (2ft 6in).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is not ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet

  • The nearest accessible toilet is located outside of the Lysholm Department of Neuroradiology.

Standard Toilet(s)

  • The nearest standard toilets are located on the ground floor of the Chandler Wing.

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