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RLHIM Outpatients

National Hospital for Neurology and Neurosurgery, Queen Square, London, WC1N 3BG

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Access Guide

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Getting To The Hospital

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the Basil Samuel Outpatients Department.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3448 3237.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do not receive disability awareness / equality training.
  • Volunteers can be found in the reception area.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.

Public Parking

Getting To (The RLHIM Outpatients)

  • The RLHIM Outpatients is/are located on the third floor of the Royal London Hospital for Integrated Medicine.
  • Access to the RLHIM Outpatients is via the Royal London Hospital for Integrated Medicine main entrance.
  • When entering the Royal London Hospital for Integrated Medicine main entrance continue past reception and through the double doors. The lifts are located on the right of the corridor. Take the lift to the third floor and on exiting turn left, the service is located ahead of you.
  • There is step free access, via lift, to the RLHIM Outpatients.
  • The RLHIM Outpatients is approximately 10m from the lift.
  • There is a/are manual, heavy, double door(s) between the Royal London Hospital for Integrated Medicine main entrance and the department/service.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (The Royal London Hospital for Integrated Medicine Main Entrance)

  • Entrance Details View
    • This information is for the entrance located on Great Ormond Street.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The bell is in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 155cm.
  • Ramp/Slope Details View
    • The ramp/slope is located either side of the entrance.
    • The ramp/slope gradient is moderate.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.
    • The width of the ramp/slope is 134cm (4ft 5in).

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G-1-2-3-4-5.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located ahead as you enter.
  • The lift is approximately 13m (14yd 8in) from the Royal London Hospital for Integrated Medicine main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2-3-4-5.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 87cm (2ft 10in).
  • The dimensions of the lift are 95cm x 200cm (3ft 1in x 6ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • Floor 5 button is over 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Opening Times

  • Monday 08:30 - 18:00.
  • Tuesday 08:30 - 18:00.
  • Wednesday 08:30 - 18:00.
  • Thursday 08:30 - 18:00.
  • Friday 08:30 - 18:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Unit)

  • Entrance Details View
    • This information is for the entrance located to the left as you exit the lift.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 170cm.

Reception (Main)

  • The RLHIM Outpatients reception is located to the left as you enter.
  • The reception area/desk is approximately 3m (3yd 10in) from the unit entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception area/desk.
  • The lighting levels at the reception area/desk are medium.
  • The height of the reception desk is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the desk.
  • There is a low section of the desk (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the desk.
  • There is not a clear knee recess beneath the low section of the desk.
  • The desk is staffed.
  • There is not a hearing assistance system.

Reception (BMAS)

  • The BMAS reception is located to the right as you enter, at the rear of the corridor.
  • The reception area/desk is approximately 28m (30yd 1ft) from the unit entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception area/desk.
  • The lighting levels at the reception area/desk are medium.
  • The height of the reception desk is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the desk.
  • There is a low section of the desk (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the desk.
  • There is not a clear knee recess beneath the low section of the desk.
  • The desk is staffed.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are varied.

Level Change (Starfish Waiting Area and Consultation Rooms 16-20)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left before the clinic entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 117cm (3ft 10in).
  • The lighting levels at the ramp/slope are medium.
  • The ramp/slope does bypass the step(s).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left as you enter, at the rear of the corridor.
  • There is/are 7 step(s) to the area/service.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The lighting levels at the step(s) are medium.

Waiting Room / Area (Main)

  • There is a waiting room / area.
  • The waiting room / area is approximately 8m from the unit entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.
  • Comments View
    • A number of other waiting areas are located around the clinic.

Consultation / Treatment Room (Phlebotomy)

  • There is / are 32 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Phlebotomy Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • A hoist can be brought in from another department.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • There are some chairs with armrests available.
  • The room does not have background music playing.
  • Lighting levels are medium.

Consultation / Treatment Room (Consultations)

  • There is / are 32 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consulting Room 21.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • The room does not have background music playing.
  • Lighting levels are medium.

Accessible Toilet (Main Corridor)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located to the right of the corridor.
    • This accessible toilet is approximately 25m (27yd 1ft) from the unit entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 160cm x 245cm (5ft 3in x 8ft).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 100cm (3ft 3in).
    • There is a mirror.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 125cm (4ft 1in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 125cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 76cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Changing Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 87cm (2ft 10in).
  • Comments View
    • A further accessible toilet facility is located at the end of the corridor with the transfer space on the left.

Accessible Toilet (Starfish Waiting Area)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located next to the starfish waiting area.
    • This accessible toilet is approximately 35m (38yd 10in) from the unit entrance.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 153cm x 187cm (5ft x 6ft 2in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located to the left as you enter the unit, at the rear of the corridor.
    • The shared toilet(s) is/are approximately 31m (33yd 2ft) from the unit entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.

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