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Costa

Southampton General Hospital, Tremona Road, Southampton, Hampshire, SO16 6YD

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Access Guide

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Getting To The Hospital (Southampton General Hospital)

  • By Road View
    • Southampton General Hospital is located on Tremona Road to the north west of the city.
      The postcode to use for the Sat-Nav is SO16 6YD.
      From the west of the city, Southampton General Hospital can be accessed via several routes from the M271.
      From the north of the city there are several routes from the M27. From the north east the A33 offers the best route towards the hospital.
    • There are 3 car parks on site which are used by Southampton General Hospital and Princess Anne Hospital.
      The car parks are called the Blue Car Park, the Orange Car Park and the Yellow Car Park.
      The Yellow Car Park is an underground car park located at the Princess Anne Hospital, but is used as an overflow car park for Southampton General.
      The Orange Car Park is to the front of the building facing the main hospital entrance.
      The Orange Car Park is on 2 levels with the lower level having the accessible parking Blue Badge bays.
      The upper level also contains the emergency helicopter landing pad.
      The Blue Car Park is to the rear of the hospital and has a large number of Blue Badge bays, but has a steep slope leading from the car park to the hospital entrances.
      The Yellow car park is an underground car park on Levels B and C of the Princess Anne Hospital with Blue Badge bays located on Level C.
      There are also 21 parent and child bays on Level C of the Yellow Car Park.
      Charges apply to all users of these car parks.
  • By Bus View
    • Several local bus routes serve the hospital sites. They are the Xelabus X11, Bluestar 7, Bluestar 17, City Red Three (First Bus), Unilink U6H.
      The bus stop is located on Tremona Road opposite the Main Hospital entrance.
    • There is not an onsite bus stop.
  • By Train View
    • The closest station is Southampton Central which is approximately 2.3 miles from the hospital. You can catch the Bluestar 17 and City Red Three buses from the station. Both continue to Southampton General Hospital and Princess Anne Hospital.
      There are also several taxi services which run from the station.
  • Useful Links View

Getting Help and Assistance (Southampton General Hospital)

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on Level C of the Centre Block.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 023 8120 6325.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found in the main entrance area.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located on the green areas around the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact the main hospital reception.
  • There is a Changing Places facility at this hospital which is located on Level C of the Centre Block, in the main hospital corridor.

Hospital Parking (Orange Car Park - Upper Level)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital.
    • The car park type is open air/surface.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is concrete.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located directly outside the main hospital entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, at the payment machines in the car park and throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the front of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is not accessible to a wheelchair user.
    • The hospital entrance is clearly visible from the car park.
  • Comments View
    • There is a helipad on this level of the car park.
    • Access to the lower level of the car park and hospital is via steps.

Hospital Parking (Orange Car Park - Lower Level - Accessible Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital.
    • The car park type is underground.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 610cm.
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located directly outside the main hospital entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, at the payment machines in the car park and throughout the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the front of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 130m (142yd 6in) from the main hospital entrance.
  • Comments View
    • There are 2 pedestrian crossings between the car park and the main hospital entrance.
    • There are dropped kerbs at both crossings.
    • There is no signage directing you to the hospital due to ongoing building works.

Getting To (Costa)

  • Costa is/are located on Level C of the Centre Block.
  • Access to Costa is via the main hospital entrance.
  • Enter via the main hospital entrance, go forward and Costa will be located to the left.
  • There is step free access to Costa.
  • Costa is approximately 10m from the main hospital entrance.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building, opposite the Orange Car Park.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
  • Comments View
    • There is a patient drop off directly opposite the main hospital entrance.

Opening Times (Costa)

  • The venue is open 24hrs.

Entrance (Costa)

  • Entrance Details View
    • This information is for the entrance located on Level C of the Centre Block.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a hand sanitiser.
    • There are no doors at this entrance.

Eating and Drinking (Costa)

  • Location and Access View
    • The following information is for the café.
    • The café is located on Level C of the Centre Block.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 95cm.
    • The height of the lowered section at the counter is 80cm.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 70cm.
    • The surface height of the lowest table is 40cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also coffee tables, long tables, bench seats and stools.
    • The type of flooring in this area is vinyl.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located to the right of the main hospital reception.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located to the right of the main hospital reception.

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