Access Guide
Overview (Southampton General Hospital)
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About
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- This is an acute hospital trust with multiple services and specialties covering the Hampshire and Wessex region.
- Facilities available in the venue include: Costa Coffee, M&S Food and Café, WHSmith, Stock Shop, Subway, League of Friends tea bar, a pharmacy, Feast Restaurant, and Paddy and Scott's Coffee Shop.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point, on-street standard parking and a taxi rank.
- The nearest train station is Southampton Central.
- The nearest bus station is Southampton Central Station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There are multiple entrances to access the main hospital building.
The main entrance enters the building on level C.
The North Wing entrance enters the building on level C and has a slight slope.
The Wessex Neurological Centre entrance enters the building on level B and has a slight ramp.
The South Academic Block entrance enters the building on level A and has a slight ramp.
The West Wing entrance enters the building on level B and has a slight or steep ramp. - There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: There is a steep ramp with handrails on both sides for access to the main hospital building from level A of the Wessex Neurology Centre.
There is a slight ramp with no handrails to access to level B of the Centre Block via Feast Restaurant from level B of the Wessex Neurology Centre. - Access throughout may include doors permanently held open.
- Levels A, B, C, D, E, F and G can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and mobility scooter charging facilities.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: Braille (on request), large print (on request), Makaton (on request), different languages (on request), voice recognition CD (on request) and audio (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine, a pay phone, Wi-Fi and TV pre-pay machines for patients.
- Staff receive the following training: learning disability awareness.
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Related Access Guides
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- View information onhttps://www.accessable.co.uk/university-hospital-southampton-nhs-foundation-trust/southampton-general-hospital/access-guides/hospital-toilets-at-southampton-general-hospital (opens new tab) .
- View information on Entrances at Southampton General Hospital (opens new tab) .
- View information on Parking at Southampton General Hospital (opens new tab) .
Getting To (D12 Ward)
- D12 Ward is located on level D of the East Wing.
- D12 Ward is approximately 11m from the East Wing lifts.
- As you exit the Orange Car Park - Lower Level, turn right and cross the road at the zebra crossing.
This crossing has dropped kerbs with tactile paving.
Follow the path until you reach the main hospital entrance. - View further information about parking at the hospital (opens new tab)
- Access to D12 Ward is via the main hospital entrance.
- From the main hospital entrance, go straight ahead past the main reception on the right.
Continue past the retail area until you reach the café.
Turn left and follow the corridor to the lift lobby of the East Wing.
Take the lift to Level D.
Exit the lift and turn right.
The entrance to D12 Ward is on the right hand side. - View further information about entrances (opens new tab)
- There is step free access, via lift, to D12 Ward.
- The most accessible route includes manual doors which are held open.
- Some flooring is shiny and patterned.
- There are not resting areas along the route.
- Wayfinding signage is not provided.
- Dementia friendly signage is not provided.
- View information about accessible toilet facilities in public areas (opens new tab).
- View information on getting to and around the hospital (opens new tab)
Parking (Orange Car Park)
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Car Park
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- The car park is located in front of the main hospital building, off Tremona Road.
- The car park is multi-storey.
- The car park surface consists of tarmac.
- The height of the restriction barrier is 200cm.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 260cm (width) x 494cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 138cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 78m from the level C - Centre Block - main hospital entrance.
- The most accessible route from the Blue Badge parking has slight ramps or slopes and uneven surfaces.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located at the front of the car park.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Level C - Centre Block - Main Hospital Entrance)
- This entrance is located at the front of the main hospital building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There are double automatic doors at this entrance.
- The doors open towards you.
- The width of the opening is 179cm.
- There is a small lip on the threshold of the opening.
- The doors have a medium visual contrast.
- There is a second set of double automatic doors .
- The second set of doors open towards you.
- The width of the opening is 179cm.
- There is a small lip on the threshold of the opening.
- The second set of doors have a medium visual contrast.
- The height of the hand sanitiser after the second set of doors is 105cm.
- There is step-free level access as you enter.
- This entrance gives access to level C of the Centre Block.
Stairs (East Wing)
- The stairs surveyed are located along the East Wing corridor, next to the East Wing lift lobby.
- There are double manual doors to access the stairwell.
- Levels B, C, D, E, F and G can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Lift (East Wing - Lifts 5, 6 and 7)
- The lift surveyed is located along the left main corridor as you enter via the level C - Centre Block - main hospital entrance, in the East Wing.
- The distance from the level C - Centre Block - main hospital entrance is 94m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Levels B, C, D, E, F and G are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 134cm (width) x 160cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There are other lifts available at this location which are of a similar size.
Entrance (D12 Ward)
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Entrance Details
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- This information is for the entrance located on level D.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 133cm (4ft 4in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 103cm (3ft 5in).
- There is a door release button when exiting.
- The height of the door release button is 113cm (3ft 8in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 168cm.
- There is a second set of doors.
- The door(s) open(s) both ways.
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 168cm.
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Comments
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- The distance from the first set of doors to the ward doors is approximately 80m with bench seating between.
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- The distance from the first set of doors to the ward doors is approximately 80m with bench seating between.
Ward (D12 Ward)
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Ward Information
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- This is a/an medical oncology ward.
- This is a shared ward.
- There is/are 4 bay(s) available.
- There is/are 8 side room(s) available.
- There is/are 24 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 170cm (5ft 7in).
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 130cm (4ft 3in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 135cm (4ft 5in).
- There is a door release button when exiting.
- The height of the door release button is 123cm (4ft).
- There is level access throughout the ward.
- Staff can provide assistance with using any manual doors within the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
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Reception/Nurses' Station
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- The height of the ward reception desk is 101cm.
- There is not a lowered section.
- There is not a hearing assistance system available at the desk.
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Relatives' Room
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- There is a relatives' room for the ward.
- The width of the door opening into the relatives' room is over 75cm.
- There is a clear turning space in the relatives' room.
- There is not a/are not chair(s) with armrests available within the relatives' room.
- The quiet room is also used as the relatives room.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is available on the ward.
- There are washroom facilities for patients on the ward.
- There are toilet facilities for patients on the ward.
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Visitor Facilities
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- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located on level C of East Wing.
- There are standard toilet facilities on the ward for visitors.
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Visiting Times
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- There are set visiting times for the ward.
- Visiting times are 14:00 to 20:00.
- The visiting times are the same for each day.
- Protected meal times are between 12:00 to 13:00 and 17:00 to 18:30.
Washroom (Bay 4 - Shower)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is/are 4 washroom(s) of this type in the ward.
- The washroom surveyed is located in bay 4.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is shared.
- There is pictorial, written or text and dementia friendly signage on or near the washroom door.
- The washroom door(s) open(s) outwards.
- The door(s) is/are locked by a twist lock.
- The door is easy to open.
- The width of the door opening is 97cm (3ft 2in).
- The dimensions of the washroom are 296cm x 244cm (9ft 9in x 8ft).
- The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is within reach and fully functional.
- There is not a red flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 138cm from the floor.
- There is a mirror.
- There is a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 76cm.
- As you face the wash basin the wall-mounted grab rails are on both sides.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 90cm.
- There is not a hand dryer.
- Disposal facilities are available.
- There is a/are pedal bin and clinical waste disposal units.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a rail with a padded back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space on the left is 147cm.
- The lateral transfer space on the right is 78cm.
- There is a flush on the transfer side.
- There are dropdown rails on both sides of the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The height of the toilet roll holder is 60cm.
- There is a shelf next to the toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 100cm.
- The shelf is located where it is reachable.
- There is a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is a wheel in shower.
- The shower does have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head is height adjustable.
- The shower control type is lever.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 47cm (1ft 7in).
- There are wall-mounted grab rails available for the shower.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The visual contrast between the internal washroom door and wall is high.
- The visual contrast between the dropdown rail(s) and wall is high.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
- The toilet seat colour contrast is high.
- The visual contrast between the shower wall-mounted grab rails and wall is high.
- The visual contrast between the washroom floor and walls is high.
- Lighting levels are moderate to good.
Standard Toilet(s) (Bay 1)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located within bay 1.
- There is step-free access into the toilet(s).
- There is pictorial and written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- The colour contrast between the internal toilet door(s) and wall(s) is high.
- The colour contrast between the walls and floor is high.
- The toilet seats have a high visual contrast.
- An ambulant toilet cubicle is available.
- There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
- The visual contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is high.
- There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
- The visual contrast of the vertical wall mounted grab rails in the ambulant cubicle(s) is high.
- There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
- The visual contrast of the dropdown rail(s) in the ambulant cubicle(s) is high.
- There are additional ambulant cubicles with differing rail configurations.
- The height of the wash basin(s) is 73cm.
- The wash basin(s) tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located to the right of the wash basin.
- Lighting levels are good.
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Comments
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- Bay 2 also has a standard toilet.
Standard Toilet(s) (Visitor)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located along the ward corridor.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 12m from the ward entrance.
- There is written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- The colour contrast between the internal toilet door(s) and wall(s) is high.
- The colour contrast between the walls and floor is high.
- The toilet seats have a high visual contrast.
- An ambulant toilet cubicle is available.
- There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
- The visual contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is high.
- There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
- The visual contrast of the vertical wall mounted grab rails in the ambulant cubicle(s) is high.
- There is a/are dropdown rail(s) on the right as you face the ambulant toilet(s).
- The visual contrast of the dropdown rail(s) in the ambulant cubicle(s) is high.
- The height of the wash basin(s) is 73cm.
- The wash basin(s) tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above and to the left of the wash basin.
- Lighting levels are moderate to good.
