Access Guide
Overview (Southampton General Hospital)
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About
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- This is an acute hospital trust with multiple services and specialties covering the Hampshire and Wessex region.
- Facilities available in the venue include: Costa Coffee, M&S Food and Café, WHSmith, Stock Shop, Subway, League of Friends tea bar, a pharmacy, Feast Restaurant, and Paddy and Scott's Coffee Shop.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point, on-street standard parking and a taxi rank.
- The nearest train station is Southampton Central.
- The nearest bus station is Southampton Central Station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There are multiple entrances to access the main hospital building.
The main entrance enters the building on level C.
The North Wing entrance enters the building on level C and has a slight slope.
The Wessex Neurological Centre entrance enters the building on level B and has a slight ramp.
The South Academic Block entrance enters the building on level A and has a slight ramp.
The West Wing entrance enters the building on level B and has a slight or steep ramp. - There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: There is a steep ramp with handrails on both sides for access to the main hospital building from level A of the Wessex Neurology Centre.
There is a slight ramp with no handrails to access to level B of the Centre Block via Feast Restaurant from level B of the Wessex Neurology Centre. - Access throughout may include doors permanently held open.
- Levels A, B, C, D, E, F and G can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and mobility scooter charging facilities.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: Braille (on request), large print (on request), Makaton (on request), different languages (on request), voice recognition CD (on request) and audio (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine, a pay phone, Wi-Fi and TV pre-pay machines for patients.
- Staff receive the following training: learning disability awareness.
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Related Access Guides
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- View information onhttps://www.accessable.co.uk/university-hospital-southampton-nhs-foundation-trust/southampton-general-hospital/access-guides/hospital-toilets-at-southampton-general-hospital (opens new tab) .
- View information on Entrances at Southampton General Hospital (opens new tab) .
- View information on Parking at Southampton General Hospital (opens new tab) .
Parking (Orange Car Park)
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Car Park
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- The car park is located in front of the main hospital building, off Tremona Road.
- The car park is multi-storey.
- The car park surface consists of tarmac.
- The height of the restriction barrier is 200cm.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 260cm (width) x 494cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 138cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 78m from the level C - Centre Block - main hospital entrance.
- The most accessible route from the Blue Badge parking has slight ramps or slopes and uneven surfaces.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located at the front of the car park.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Opening Times
- Access is by appointment only.
Department / Service (GI Physiology and Pelvic Floor Department)
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Department / Service Access
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- The GI Physiology and Pelvic Floor Department is located in between the Emergency Department entrance and the North Wing entrance.
- There is a/are door(s) leading into the department/service.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 100cm .
- There is a bell/buzzer.
- The height of the bell/buzzer is 119cm (3ft 11in).
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- There is level access throughout the department/service.
- There is clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- The department/service does not play background music.
- The lighting levels are good.
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Department / Service Facilities
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- This department/service has; a main reception, a waiting room/area, treatment rooms, ambulant toilet facilities for everyone and accessible toilet facilities for everyone.
- There are 3 consultation/treatment rooms in this department/service.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is available from another department/service.
- There are accessible toilet facilities within the department/service.
- There are standard toilet facilities within this department/service.
Reception (GI Physiology and Pelvic Floor Department)
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Reception
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- The reception point is located to the left as you enter the department.
- The reception point is approximately 1m (3ft 3in) from the entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+) .
- There is not sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- The counter is staffed.
- There is not a bell to attract attention.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- The seats do not have armrests.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Consultation / Treatment Room (Treatment Rooms)
- There is / are 3 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room 2.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 87cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- All chairs have armrests available.
- All tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Toilet with Adaptations (Right Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the left as you enter the department.
- This accessible toilet is approximately 3m from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is written text and pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 96cm.
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 207cm x 252cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 132cm.
- The transfer space is obstructed by storage items.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are pedal bin and clinical waste disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 156cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 93cm (3ft 1in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 107cm.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 109cm (3ft 7in).
- The contrast between the towel dispenser and the wall is low.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 99cm (3ft 3in).
- The visual contrast between the hand dryer and the wall is low.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 93cm.
Standard Toilet(s) (Treatment Room 2)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located in Treatment Room 2.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 2m from the Treatment Room 2 entrance.
- There is tactile, pictorial and written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- The colour contrast between the internal toilet door(s) and wall(s) is high.
- The colour contrast between the walls and floor is high.
- The toilet seats have a high visual contrast.
- An ambulant toilet cubicle is available.
- There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
- The visual contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is high.
- There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
- The visual contrast of the vertical wall mounted grab rails in the ambulant cubicle(s) is high.
- There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
- The visual contrast of the dropdown rail(s) in the ambulant cubicle(s) is high.
- The height of the wash basin(s) is 69cm.
- The wash basin(s) tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above the wash basin.
- Lighting levels are good.
- There is a flip down chair available with drop down rails on both sides.
The height of the flip down chair is 47cm.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Centre Block - Southampton General Hospital link (new tab) - click here.
- Hospital Parking at Southampton General link (new tab) - click here.
