You are on Getting To The Hospital (Bristol Royal Infirmary - Zone A & Zone B). Skip to the next section.

Getting To The Hospital (Bristol Royal Infirmary - Zone A & Zone B)

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• By Road View
  • Bristol Royal Infirmary is located on Upper Maudlin Street in the centre of the city. The postcode to use for the Sat-Nav is BS2 8HW. From the west of the city, Bristol Royal Infirmary can be accessed via several routes from the A370, A369 and the A4. From the east of the city the main route to the hospital is from the M32, A4032 and the A4044.
  • On-site parking is very limited and all patients and visitors are encouraged to use public transport or nearby public car parks whenever possible. There are various pay & display car parks around the hospital and parking for Blue Badge Holders is free of charge in any of the parking spaces (apart from the 15 minute drop-off spaces) as long as the Blue Badge is correctly displayed. There are drop-off spaces located outside the main entrance of the Bristol Royal Infirmary, Emergency Department, Royal Hospital for Children, Haematology & Oncology Centre, Bristol Heart Centre and St Michael's Hospital. The Bristol Haematology & Oncology Centre offer concessionary parking for some patients.
• By Bus View
  • Several local bus routes serve the hospital site. They are the 3X, 13, 72a, U1, U1e and the X7. The bus stop is located on Upper Maudlin Street to the right of the Main Hospital entrance. There is a free shuttle bus service provided for patients, staff and visitors which stops outside the Bristol Royal Infirmary Building. The circular route includes Bristol Temple Meads Station and around the various hospital sites.
  • There is not an onsite bus stop.
• By Train View
  • Bristol Temple Meads is approximately 1 mile (25 minutes walk) from the hospital. The HUBS free hospital shuttle bus runs frequently from the Temple Meads station to all hospital sites. There are also several taxi services which run from the station.
• Useful Links View
  • Map to show parking areas.
  • To view the web page described above click here (opens in new tab).
  • Route from Bristol Temple Meads Train Station to the hospital.
  • To view the web page described above click here (opens in new tab).
  • Please click on the link below for First Group Buses.
  • To view the web page described above click here (opens in new tab).
  • Please click on the link below to the timetable for the free shuttle bus service.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Bristol Royal Infirmary - Zone A & Zone B). Skip to the next section.

Getting Help and Assistance (Bristol Royal Infirmary - Zone A & Zone B)

• To see the hospital map please click here (opens new tab).
• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• There are not volunteers available for help and assistance at the hospital.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.

You are on Hospital Parking (Blue Badge Bays and Collection/Drop Off Bays). Skip to the next section.

Hospital Parking (Blue Badge Bays and Collection/Drop Off Bays)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located outside the Emergency Department entrance.
  • The car park type is sheltered.
  • The car park does have a height restriction barrier.
  • The maximum height is 370cm (12ft 2in).
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 580cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located outside the Emergency Department entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the Main Entrance.
• Comments View
  • Please note this parking area is for collection/drop-off and Blue Badge parking only.
  • There are 7 collection/drop-off bays.
  • You are allowed to use the bays for 15 minutes only.
  • There are pay & display car parks located around the site outside various buildings.
  • Blue Badge holders can park in any of the hospital parking spaces as long as a badge is correctly displayed.
  • For those unable to park onsite, the hospital advise the use of local NCP and council public car parks as on street parking is very limited in the city centre.
  • Local public car parks that are open 24 hours include; Rupert Street NCP (BS1 2SY), Prince Street NCP (BS1 4PH), Lower Castle Street NCP (BS1 3AF), Queen Charlotte Street NCP (BS1 4ES) and Trenchard Street BCC (BS1 5AN).

You are on Venue Parking (Physiotherapy). Skip to the next section.

Venue Parking (Physiotherapy)

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• Parking View
  • The venue does have a dedicated car park.
  • The car park is located outside the Physiotherapy entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is concrete.
  • There is not a/are not Blue Badge parking bay(s) available.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
• Comments View
  • There are 4 bays available for Physiotherapy patients only.

You are on Getting To (Hydrotherapy - A104). Skip to the next section.

Getting To (Hydrotherapy - A104)

• Hydrotherapy - A104 is/are located on level 1 of Zone A.
• Access to Hydrotherapy - A104 is via the Main Entrance.
• Enter the hospital via the main entrance and turn right. Go past reception and follow the corridor around to the left through two sets of open double doors. Go straight ahead until you enter Zone A. Turn right and follow the corridor past two sets of open double doors into the lift lobby. Take the lifts down to level 1. As you exit the lift, turn right and follow the corridor around to the left through a set of double doors. The entrance for Physiotherapy is directly ahead. Once inside Physiotherapy, the entrance to Hydrotherapy - A104 is on your right hand side.
• There is step free access to Hydrotherapy - A104.
• Hydrotherapy - A104 is approximately 13m from the lifts 4, 5 & 6.
• There is a/are manual, double door(s) which may be difficult to open between the lifts and the department/service.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Adult & Children Emergency Department). Skip to the next section.

Outside Access (Adult & Children Emergency Department)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 141cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Outside Access (Zone A - Main Entrance). Skip to the next section.

Outside Access (Zone A - Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 126cm (4ft 2in).
  • There is a door release button when exiting.
  • The height of the door release button is 87cm (2ft 10in).
  • The main door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
• Comments View
  • There is a revolving door to the right of the accessible entrance.
  • There is a button to slow down the revolving door as shown in photograph 6.
  • The height of the button is 100cm.

You are on Outside Access (Physiotherapy). Skip to the next section.

Outside Access (Physiotherapy)

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• Entrance Details View
  • This information is for the entrance located on Upper Maudlin Street.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 130cm .
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 133cm (4ft 4in).
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 118cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

You are on Other Floors (Zone A - Set 2). Skip to the next section.

Other Floors (Zone A - Set 2)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are 1, 2, 3, 4, 5, 6, 7, 8, 9 & 10.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift (Zone A - Lifts 4, 5 & 6). Skip to the next section.

Lift (Zone A - Lifts 4, 5 & 6)

• There is a lift for public use.
• The lift is located ahead from the Main Entrance.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 50m (54yd 2ft) from the Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2, 3, 4, 5, 6, 7, 8 & 9.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 130cm.
• The dimensions of the lift are 146cm x 240cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Entrance (Hydrotherapy). Skip to the next section.

Entrance (Hydrotherapy)

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• Entrance Details View
  • This information is for the entrance located on level 1 of Zone A.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 4m from the Hydrotherapy entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• All chairs have armrests.
• No tables are permanently fixed.
• The surface height of the lowest table is 50cm.
• The surface height of the highest table is 50cm.
• The tables do contrast visually with the floor.
• There is not ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Hydrotherapy Pool. Skip to the next section.

Hydrotherapy Pool

• The height of the Hydrotherapy Pool is 88cm.
• The surface around the pool are tiles.
• The height of the benches are 48cm.
• There is a overhead hoist which covers majority of the pool area as shown in photographs 7 and 8.
• There are two wheel in showers available next to the pool as shown in photograph 9.
• One is adjustable with twist/turn controls and the other is fixed with a push button control.
• There is manoeuvering space for a wheelchair user.

You are on Level Change (Hydrotherapy Pool - Steps). Skip to the next section.

Level Change (Hydrotherapy Pool - Steps)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located next to the pool.
• There is/are 2 step(s) to the area/service.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up the step(s).
• The lighting levels at the step(s) are good.

You are on Standard Changing Cubicle / Room. Skip to the next section.

Standard Changing Cubicle / Room

• The changing cubicle/room is located in the Hydrotherapy Pool area.
• The changing cubicle/room is 5m from the waiting room/area.
• There is step-free access to the changing cubicle/room.
• There is/are no door(s) for access.
• The width of the door opening is 104cm.
• The type of flooring in the room is tiles.
• There is sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There are chairs with armrests on both sides.
• Horizontal and vertical grab rails are available in the changing cubicle.
• There is a/are coat hook(s) available.
• There are coat hooks at 163cm and 170cm from the floor.
• There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
• The lighting levels are good.
• There are 2 other changing areas on the other side of the Hydrotherapy Pool area as shown in photographs 3 and 4. The height of the fixed bench is 46cm.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located next to the Hydrotherapy Pool.
  • This accessible toilet is approximately 10m from the Hydrotherapy Entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 210cm x 195cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 140cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 95cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 70cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 112cm (3ft 8in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

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• Comments View
  • The accessible toilet can also be used as the standard toilet.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Changing Places facilities are located in Zone A on level 2, to the left from the Main Entrance.
• Accessible toilet facilities are located in Zone A on level 2 to the left from the Main Entrance, on level 4 ahead from the lifts 4, 5 & 6, on level 5 next to location A519 and on level 9 to the right from the lifts 4, 5 & 6. In Zone B on level 2 along the balloon corridor.
• Shared standard toilet facilities are located on levels 2 and 3 of Zone A.
• Female and male standard toilet facilities are located on level 9 of Zone A.
• Parent and baby changing facilities are located in Zone A on level 2, to the left from the Main Entrance.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Bristol Royal Infirmary - Zone A & Zone B link (new tab) - click here.
• Pay and Display Car Parks link (new tab) - click here.