You are on Getting To The Hospital (St Michael's Hospital). Skip to the next section.

Getting To The Hospital (St Michael's Hospital)

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• By Road View
  • St Michael's Hospital is located on Southwell Street, close to the centre of the city.
    The postcode to use for the Sat-Nav is BS2 8EG.
    From the west of the city, St Michael's Hospital can be accessed via several routes from the A370, A369 and the A4.
    From the east of the city the main route to the hospital is from the M32, A4032 and the A4044.
  • On-site parking is very limited and all patients and visitors are encouraged to use public transport or nearby public car parks whenever possible.
    There are various pay & display car parks around the hospital and parking for Blue Badge Holders is free of charge in any of the parking spaces (apart from the 15 minute drop-off spaces) as long as the Blue Badge is correctly displayed.
    There are drop-off spaces located outside the main entrance of St Michael's Hospital.
• By Bus View
  • Several local bus routes serve the hospital site. They are the 3X, 13, 72, 72a, U1, U1e and the X7.
    The nearest bus stop to the hospital is located on St Michael's Hill.
    There is a free shuttle bus service is provided for patients, staff and visitors which stops outside the Bristol Royal Infirmary Building.
    The circular route includes Bristol Temple Meads train station and around the various hospital sites.
  • There is not an onsite bus stop.
• By Train View
  • Clifton Down is approximately 0.6 mile (13 minute walk) from the hospital.
• Useful Links View
  • For a map to show parking areas nearby, please click on the link below.
  • To view the web page described above click here (opens in new tab).
  • For the route from Clifton Down train station to the hospital, please click on the link below.
  • To view the web page described above click here (opens in new tab).
  • Please click on the link below for First Group bus information.
  • To view the web page described above click here (opens in new tab).
  • Please click on the link below to the timetable for the free shuttle bus service.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (St Michael's Hospital). Skip to the next section.

Getting Help and Assistance (St Michael's Hospital)

• To see the hospital map please click here (opens new tab).
• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• There are not volunteers available for help and assistance at the hospital.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.
• Additional hospital services link (new tab) - click here.

You are on Hospital Parking (Blue Badge Bays Only). Skip to the next section.

Hospital Parking (Blue Badge Bays Only)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located in front of the hospital main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 245cm x 480cm (8ft x 15ft 9in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located to the left of the hospital main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 18m (19yd 2ft) from the hospital main entrance.

You are on Hospital Parking (Pay and Display - Underground). Skip to the next section.

Hospital Parking (Pay and Display - Underground)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located below the hospital.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height is 170cm (5ft 7in).
  • The car park does not have a barrier control system.
  • The car park surface is concrete.
  • There is not a/are not Blue Badge parking bay(s) available.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment machines are located at the front of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is not clearly signposted.

You are on Hospital Parking (Pay and Display - Front). Skip to the next section.

Hospital Parking (Pay and Display - Front)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is not a/are not Blue Badge parking bay(s) available.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment machines are located at the front of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.

You are on Hospital Parking (Pay and Display - Rear). Skip to the next section.

Hospital Parking (Pay and Display - Rear)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the rear of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is not a/are not Blue Badge parking bay(s) available.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment machines are located at the side of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is not clearly signposted.

You are on Getting To (Hearing Implant Programme). Skip to the next section.

Getting To (Hearing Implant Programme)

• The Hearing Implant Programme is/are located on level D.
• Access to the Hearing Implant Programme is via the Hospital main entrance.
• Enter via the hospital main entrance and follow the corridor past the main reception desk on your right hand side. Bear left and going through the double doors into the lift lobby area. Take the lift up to level D. As you exit the lift, follow the corridor ahead. The entrance to the Hearing Implant Programme will be the end of the corridor, on the right hand side.
• There is step free access, via lift, to the Hearing Implant Programme.
• The Hearing Implant Programme is approximately 19m from the lifts.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Hospital Main Entrance). Skip to the next section.

Outside Access (Hospital Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 138cm .
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 95cm (3ft 1in).
  • There is a door release button when exiting.
  • The height of the door release button is 76cm (2ft 6in).
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 167cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the hospital main entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
• Comments View
  • The height of the assistance button is 58cm.
  • There is tactile paving either side of the slope.

You are on Other Floors (Main Stairs). Skip to the next section.

Other Floors (Main Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are A, B, C, D and E.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.

You are on Lift (Lifts 29 and 31). Skip to the next section.

Lift (Lifts 29 and 31)

• There is a lift for public use.
• The lift is located ahead from the hospital main entrance.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 22m (24yd 2in) from the hospital main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are A, B, C, D and E.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 192cm x 155cm (6ft 4in x 5ft 1in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Opening Times (Hearing Implant Programme). Skip to the next section.

Opening Times (Hearing Implant Programme)

• Access is by appointment only.

You are on Department / Service (Hearing Implant Programme). Skip to the next section.

Department / Service (Hearing Implant Programme)

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• Department / Service Access View
  • The Hearing Implant Programme is located on level D.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 85cm .
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 150cm (4ft 11in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 119cm (3ft 11in).
  • There is a door release button when exiting.
  • The height of the door release button is 121cm (3ft 12in).
  • There is ramped/sloped access along the main corridor.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a waiting room/area, treatment rooms and a main reception.
  • There are 5 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available from another department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located in the Children's Hearing Centre.
  • There are not standard toilet facilities within this department/service.
  • Standard toilet facilities are located in the Children's Hearing Centre.
• Comments View
  • There is a door to access the main corridor from reception/waiting area as shown in photograph 7.
  • The door is single, heavy and open towards you (pull).
  • The width of the door is 84cm.

You are on Reception (Hearing Implant Programme). Skip to the next section.

Reception (Hearing Implant Programme)

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• Reception View
  • The reception point is located to the left from the Hearing Implant Programme entrance.
  • The reception point is approximately 3m (3yd 10in) from the Hearing Implant Programme entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm) .
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Consultation / Treatment Room (Audiology Rooms). Skip to the next section.

Consultation / Treatment Room (Audiology Rooms)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • There is a second door to access the room as shown in photograph 2.
  • The door is single, light and opens away from you (push).
  • The width of the door is 85cm.

You are on Level Change (Audiology Rooms). Skip to the next section.

Level Change (Audiology Rooms)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located along the department corridor.
• The ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.
• The width of the ramp/slope is 135cm (4ft 5in).
• The lighting levels at the ramp/slope are good.

You are on Consultation / Treatment Room (Therapy Rooms). Skip to the next section.

Consultation / Treatment Room (Therapy Rooms)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Level Change (Therapy Rooms). Skip to the next section.

Level Change (Therapy Rooms)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located along the department corridor.
• The ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.
• The width of the ramp/slope is 150cm (4ft 11in).
• The lighting levels at the ramp/slope are good.

You are on Location of Toilet/Changing Facilities (St. Michael's Hospital). Skip to the next section.

Location of Toilet/Changing Facilities (St. Michael's Hospital)

• Accessible toilet facilities are located on level C at the rear of the main foyer.
• Female and male standard toilet facilities are located on level C, along the main corridor to the right from the main entrance.
• Shared standard toilet facilities are located on level C, along the main corridor to the left from the main entrance, and at the rear of the main foyer.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• St Michael's Hospital main building link (new tab) - click here.