You are on Getting To The Hospital (Weston General Hospital). Skip to the next section.

Getting To The Hospital (Weston General Hospital)

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• By Road View
  • Weston General Hospital is located off Grange Road in Uphill, to the south of the town centre.
    It is easily accessed via the A370 from the north or the south of Weston-Super-Mare.
    The Postcode for the Sat-Nav is BS23 4TQ.
  • There are several car parks at Weston General Hospital, all car parks are open air.
    The main Accessible car park is outside of the main hospital entrance and is accessed by a service road to the right of the main visitor car park entrance.
• By Bus View
  • The number 5 Badgerline, Route 4 and 20 Coaster bus services all stop at this hospital.
  • There is an onsite bus stop.
  • The bus stop is located to the left of the main hospital entrance, opposite the Blue Badge bays.
  • The onsite bus stop has a sheltered roof and is enclosed on three sides.
    There is a bench seat in the bus shelter which is set at 82cm from floor level.
    There is room for a wheelchair within the bus shelter.
  • The route from the bus shelter is via an uneven foot path.
    There are lamp posts on the pavement.
    There is a barrier rail between the pavement and the road.
    There is a crossing which takes you to the main entrance.
    There are tactile dropped kerbs at the crossing.
    The bus shelter is approximately 50 metres from the hospital entrance.
• By Train View
  • The nearest train station is Weston-Super-Mare, which is approximately 2.2 miles (3.5 km) from the hospital.
    The services run at this station are by GWR.
    The bus service 20 Coaster runs from the station to the hospital.
    There are also taxi services available from the station to the hospital.
• Useful Links View
  • Please click on the Google Maps link below for the location of Weston General Hospital.
  • To view the web page described above click here (opens in new tab).
  • Please click on the link below for information on the bus services to Weston General Hospital.
  • To view the web page described above click here (opens in new tab).
  • Please click on the link below for information on train timetables and tickets.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Weston General Hospital). Skip to the next section.

Getting Help and Assistance (Weston General Hospital)

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located to the left of the information desk at the main hospital entrance on the ground floor.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01934 647 216.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the main entrance.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.

You are on Hospital Parking (Accessible Parking). Skip to the next section.

Hospital Parking (Accessible Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located outside the main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac and block paving.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) markings are faded.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 235cm x 470cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located either side of the main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the main entrance.

You are on Hospital Parking (Visitor and Patient Parking). Skip to the next section.

Hospital Parking (Visitor and Patient Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the front of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac and block paving.
  • There is not a/are not Blue Badge parking bay(s) available.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located either side of the main hospital entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park and at the payment machines in the hospital building.
  • Payment machines are located outside the main hospital entrance.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.

You are on Getting To (Discharge Lounge). Skip to the next section.

Getting To (Discharge Lounge)

• The Discharge Lounge is/are located on the ground floor of the hospital.
• Access to the Discharge Lounge is via the main hospital entrance.
• Enter via the main hospital entrance and go straight ahead down the main corridor until you reach the lift lobby.
  Turn left and carry on to the end of the corridor.
  The entrance to the Discharge Lounge and Podiatry is located on the left.
• There is step free access to the Discharge Lounge.
• The Discharge Lounge is approximately 85m from the main hospital entrance.
• There is a/are manual, double door(s) which may be difficult to open between the main entrance and the department/service.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 105cm (3ft 5in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) by revolving.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 190cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located leading to the entrance.
  • The ramp/slope gradient is slight.
• Comments View
  • This entrance is open between 08:00 and 22:00.
    
  • When the doors are set at open the entrance doors in the centre are 142cm wide.
    
  • There is a button to slow the revolving doors set at 100cm, located to the right of the entrance on entering.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital to the right of the main entrance.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 142cm .
  • There is an intercom.
  • The height of the intercom is 142cm .
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 125cm (4ft 1in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 136cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located directly at the threshold of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The width of the ramp is 140cm.
• Comments View
  • There is an out of hours telephone at this entrance set at 130cm from ground level.
    
  • There is an intercom to exit the building for out of hours, which is set at 140cm from floor level.
    
  • This entrance is open between 08:00 and 22:00.

You are on Opening Times (Discharge Lounge). Skip to the next section.

Opening Times (Discharge Lounge)

• Monday 09:00 - 20:00.
• Tuesday 09:00 - 20:00.
• Wednesday 09:00 - 20:00.
• Thursday 09:00 - 20:00.
• Friday 09:00 - 20:00.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Discharge Lounge and Podiatry Entrance). Skip to the next section.

Entrance (Discharge Lounge and Podiatry Entrance)

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• Entrance Details View
  • This information is for the entrance located on the ground floor of the hospital.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 89cm (2ft 11in).
  • There is a door release button when exiting.
  • The height of the door release button is 112cm (3ft 8in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 76cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 90cm.

You are on Department / Service (Discharge Lounge). Skip to the next section.

Department / Service (Discharge Lounge)

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• Department / Service Access View
  • The Discharge Lounge is located on the ground floor of the hospital.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a waiting room/area, ambulant toilet facilities for everyone, accessible toilet facilities for everyone, a main reception, a consultation room and standard toilet facilities.
  • There are 1 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Reception (Discharge Lounge). Skip to the next section.

Reception (Discharge Lounge)

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• Reception View
  • The reception point is located in the discharge lounge waiting area.
  • The reception point is approximately 17m (18yd 1ft) from the Discharge Lounge entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.
  • Lighting levels are moderate to good.

You are on Waiting Room / Area (Discharge Lounge). Skip to the next section.

Waiting Room / Area (Discharge Lounge)

• There is a waiting room / area.
• The waiting room / area is approximately 23m from the Discharge Lounge entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• The surface height of the lowest table is 31cm.
• The surface height of the highest table is 74cm.
• The tables do contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Consultation / Treatment Room (The Cubicle). Skip to the next section.

Consultation / Treatment Room (The Cubicle)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; The Cubicle.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in between the reception desks for the Medical Day Unit and the Discharge Lounge.
  • This accessible toilet is approximately 5m from the Medical Day Unit entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 85cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 191cm x 240cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 119cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 99cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 70cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 140cm (4ft 7in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located in between the reception desks of the Medical Day Unit and the Discharge Lounge.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 3m from the Medical Day Unit entrance.
  • There is pictorial signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
  • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is good.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The colour contrast of the vertical wall mounted grab rails in the ambulant cubicle(s) is good.
  • The height of the wash basin(s) is 78cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the basin.
  • Lighting levels are moderate to good.

You are on Location of Toilet/Changing Facilities (Weston General Hospital). Skip to the next section.

Location of Toilet/Changing Facilities (Weston General Hospital)

• Accessible toilet facilities are located on the ground floor to the left of the main entrance and to the right of the Rafter's Restaurant entrance.
  There is also an accessible toilet located on the first floor next to the Kewstoke Ward.
• Shared standard toilet facilities are located on the ground floor to the left of the main entrance and to the right of the Rafter's Restaurant entrance.
  There is also a shared standard toilet on the second floor corridor.
• Parent and baby changing facilities are located on the ground floor, in the standard toilets to the right of the Rafter's restaurant entrance.
  There is also baby changing facilities in the accessible and ambulant toilets in the main outpatient reception area.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Weston General Hospital link (new tab) - click here.
• Medical Day Unit link (new tab) - click here.