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Macmillan Cancer Support Centre

Weston General Hospital, Grange Road, Uphill, Weston-Super-Mare, BS23 4TQ

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Access Guide

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Getting To The Hospital (Weston General Hospital)

  • By Road View
    • Weston General Hospital is located off Grange Road in Uphill, to the south of the town centre.
      It is easily accessed via the A370 from the north or the south of Weston-Super-Mare.
      The Postcode for the Sat-Nav is BS23 4TQ.
    • There are several car parks at Weston General Hospital, all car parks are open air.
      The main Accessible car park is outside of the main hospital entrance and is accessed by a service road to the right of the main visitor car park entrance.
  • By Bus View
    • The number 5 Badgerline, Route 4 and 20 Coaster bus services all stop at this hospital.
    • There is an onsite bus stop.
    • The bus stop is located to the left of the main hospital entrance, opposite the Blue Badge bays.
    • The onsite bus stop has a sheltered roof and is enclosed on three sides.
      There is a bench seat in the bus shelter which is set at 82cm from floor level.
      There is room for a wheelchair within the bus shelter.
    • The route from the bus shelter is via an uneven foot path.
      There are lamp posts on the pavement.
      There is a barrier rail between the pavement and the road.
      There is a crossing which takes you to the main entrance.
      There are tactile dropped kerbs at the crossing.
      The bus shelter is approximately 50 metres from the hospital entrance.
  • By Train View
    • The nearest train station is Weston-Super-Mare, which is approximately 2.2 miles (3.5 km) from the hospital.
      The services run at this station are by GWR.
      The bus service 20 Coaster runs from the station to the hospital.
      There are also taxi services available from the station to the hospital.
  • Useful Links View

Getting Help and Assistance (Weston General Hospital)

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located to the left of the information desk at the main hospital entrance on the ground floor.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01934 647 216.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main entrance.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Hospital Parking (Accessible Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located outside the main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac and block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 235cm x 470cm.
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located either side of the main entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are not parking charges for the hospital car park.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the main entrance.

Hospital Parking (Visitor and Patient Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac and block paving.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located either side of the main hospital entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the hospital building.
    • Payment machines are located outside the main hospital entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.

Getting To (Macmillan Cancer Support Centre)

  • The Macmillan Cancer Support Centre is/are located on the first floor of the hospital.
  • Access to the Macmillan Cancer Support Centre is via the main hospital entrance.
  • Enter via the main hospital entrance and go straight ahead down the corridor to the lift lobby. Take the lift to the first floor.
    On exiting the lift, turn left down the main corridor. The entrance to the Macmillan Cancer Support Centre is located on the left.
  • There is step free access, via lift, to the Macmillan Cancer Support Centre.
  • The Macmillan Cancer Support Centre is approximately 12m from the Lifts.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 105cm (3ft 5in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) by revolving.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 190cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located leading to the entrance.
    • The ramp/slope gradient is slight.
  • Comments View
    • This entrance is open between 08:00 and 22:00.
    • When the doors are set at open the entrance doors in the centre are 142cm wide.
    • There is a button to slow the revolving doors set at 100cm, located to the right of the entrance on entering.

Outside Access (Accessible Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital to the right of the main entrance.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 142cm .
    • There is an intercom.
    • The height of the intercom is 142cm .
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 125cm (4ft 1in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 136cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located directly at the threshold of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.
    • The width of the ramp is 140cm.
  • Comments View
    • There is an out of hours telephone at this entrance set at 130cm from ground level.
    • There is an intercom to exit the building for out of hours, which is set at 140cm from floor level.
    • This entrance is open between 08:00 and 22:00.

Other Floors (Centre Stairwell)

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are G,1 and 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are moderate to good.

Lift (Lift 2)

  • There is a lift for public use.
  • The lift is located on the main central corridor of the hospital.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 38m (41yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 130cm.
  • The dimensions of the lift are 160cm x 250cm.
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Lift (Lift 3)

  • There is a lift for public use.
  • The lift is located on the main central hospital corridor.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 38m (41yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The lift call button is set at 85cm from floor level.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 130cm.
  • The dimensions of the lift are 160cm x 250cm.
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Opening Times (Macmillan Cancer Support Centre)

  • Monday 09:00 - 16:00.
  • Tuesday 09:00 - 16:00.
  • Wednesday 09:00 - 16:00.
  • Thursday 09:00 - 16:00.
  • Friday 09:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Department / Service (Macmillan Cancer Support Centre)

  • Department / Service Access View
    • The Macmillan Cancer Support Centre is located on the first floor of the hospital.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) by sliding.
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 84cm .
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 127cm (4ft 2in).
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is carpet and vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are moderate to good.
  • Department / Service Facilities View
    • This department/service has; a consultation room and a waiting room/area.
    • There are 1 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on the first floor corridor.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located on the first floor corridor.

Waiting Room / Area (Macmillan Cancer Support Centre)

  • There is a waiting room / area.
  • The waiting room / area is approximately 2m from the Macmillan Cancer Support Centre entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 66cm.
  • The surface height of the highest table is 75cm.
  • The tables do contrast visually with the floor.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Quiet Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Quiet Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is carpet.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is a red flashing fire alarm beacon within the room.
  • Lighting levels are adjustable.

Location of Toilet/Changing Facilities (Weston General Hospital)

  • Accessible toilet facilities are located on the ground floor to the left of the main entrance and to the right of the Rafter's Restaurant entrance.
    There is also an accessible toilet located on the first floor next to the Kewstoke Ward.
  • Shared standard toilet facilities are located on the ground floor to the left of the main entrance and to the right of the Rafter's Restaurant entrance.
    There is also a shared standard toilet on the second floor corridor.
  • Parent and baby changing facilities are located on the ground floor, in the standard toilets to the right of the Rafter's restaurant entrance.
    There is also baby changing facilities in the accessible and ambulant toilets in the main outpatient reception area.

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