You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The Hospital is located on Plantation Lane in Tamworth.
    It can be accessed via the A38, A5, M6 Toll and the M42.
    The postcode for Sat/Nav is B78 3NG.
  • Parking for staff and visitors is available across the site.
    The first 20 minutes is free for all users.
    There are Blue Badge bays available.
    To register for free Blue Badge parking permission call 0333 4561111.
    Registration can be done in advance or up to 72 hours after your visit.
• By Bus View
  • There are bus stops at the junction of B5404 and Affleck Avenue, approximately 100 metres away from the hospital.
    The bus stops are serviced by routes 110 Sapphire and SFA1 to Tamworth and Birmingham.
  • There is not an onsite bus stop.
• By Train View
  • The nearest train station to the hospital is Winecote (Staffs) approximately 2.1 miles away, which is accessed via Watling Street (B5404).
    The station is managed by West Midlands Railway.
• Useful Links View
  • Arriva Bus Co, providers of bus services to and from the hospital.
  • To view the web page described above click here (opens in new tab).
  • Cross Country Trains, providers of services to Winecote station.
  • To view the web page described above click here (opens in new tab).
  • Google Maps location finder.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in Queen's Hospital Burton. The PALS office also covers this hospital.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01283 593 110.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• Documents are available in an alternative format and can be provided to include: Braille and different languages.
• There is an assistance dog toilet or toileting area on the hospital site.
• The assistance dog toilet or toileting area is located around the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs.
• There are telephone and face to face language interpreters available.
  Telephone interpretation services are available 24 hours a day.
  Patients should contact the ward or clinic that they will be attending to discuss interpreting needs.
  Virtual appointments are available via Attend Anywhere.
  Interpreters can be used during these virtual appointments.
  BSL interpreters are provided by Staffordshire (including for patients attending Attend Anywhere virtual appointments).
  Patients can pre-book face to face interpreting by contacting the ward/department with: Patient name, Appointment date & time, Clinic name & location and Hospital number (if known).
  Patients can also book directly with Staffordshire ASSIST at [email protected].
  Out of Hours face to face BSL interpreters can be requested by texting booking details to 07977 007 184.

You are on Hospital Parking. Skip to the next section.

Hospital Parking

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital building.
  • The car park type is open air/surface.
  • The car park does have a height restriction barrier.
  • The maximum height is 260cm (8ft 6in).
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 300cm x 460cm (9ft 10in x 15ft 1in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located to the left of the hospital entrance.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located outside the hospital entrance.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 50m (54yd 2ft) from the main entrance.
• Comments View
  • Parking is free for Blue Badge Holders, but you need to phone to register as per the below:
  • Blue Badge Holders can register for free car parking by telephoning the Car Parking Help Line (0333 456 1111). Callers will need to have their Blue Badge number, badge expiry date and vehicle registration when registering. Registration can be done in advance or up to 72 hours after your visit. Registration for free parking covers Queens, Samuel Johnson and Sir Robert Peel hospitals.

You are on Getting To (Physiotherapy). Skip to the next section.

Getting To (Physiotherapy)

• Physiotherapy is/are located to the left as you enter via the main entrance.
• Access to Physiotherapy is via the main entrance.
• Enter via the main entrance and turn left.
  Proceed along the corridor.
  The Physiotherapy department is located straight ahead.
• There is step free access to Physiotherapy.
• Physiotherapy is approximately 35m from the main entrance.
• There are not resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 154cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.

You are on Opening Times (Physiotherapy). Skip to the next section.

Opening Times (Physiotherapy)

• Monday 08:30 - 18:00.
• Tuesday 08:30 - 18:00.
• Wednesday 08:30 - 18:00.
• Thursday 08:30 - 18:00.
• Friday 08:30 - 18:00.
• Saturday Closed.
• Sunday Closed.

You are on Department / Service (Physiotherapy). Skip to the next section.

Department / Service (Physiotherapy)

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• Department / Service Access View
  • Physiotherapy is located to the left as you enter the hospital main entrance and along the corridor.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 157cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 152cm (4ft 12in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is no clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are varied.
• Department / Service Facilities View
  • This department/service has; a main reception, consultation rooms, a treatment room and accessible toilet facilities for everyone.
  • There are 10 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available from another department/service.
  • There are accessible toilet facilities within the department/service.
  • There are not standard toilet facilities within this department/service.
  • Standard toilet facilities are located to the right as you enter the hospital main entrance.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the left as you enter the department.
  • The reception point is approximately 5m (5yd 1ft) from the department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Consultation / Treatment Room (Gym). Skip to the next section.

Consultation / Treatment Room (Gym)

• There is / are 10 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Gym.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) may be difficult to open.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Cubicle). Skip to the next section.

Consultation / Treatment Room (Cubicle)

• There is / are 10 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Accessible Toilet(s) (Right Transfer). Skip to the next section.

Accessible Toilet(s) (Right Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the right as you enter the department.
  • This accessible toilet is approximately 5m from the physiotherapy entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and dementia friendly signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 90cm (2ft 11in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 175cm x 216cm (5ft 9in x 7ft 1in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 84cm.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There are dropdown rails on both sides of the toilet.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 127cm.
  • The shelf is not located where it is reachable.
  • The toilet has a fixed horizontal rail without a padded backrest.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located to the right as you enter via the main entrance.
• Female and male standard toilet facilities are located to the right as you enter via the main entrance.
• Parent and baby changing facilities are located to the right as you enter via the main entrance.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Sir Robert Peel Community Hospital link (new tab) - click here.