Access Guide
Getting To The Hospital (Leicester General Hospital)
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By Road
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- The hospital is approximately 3.6 miles from M1 Junction 21, via A5460, Upperton Road, Jarrom street and Havelock street.
- There is parking available at the hospital, but no street parking on surrounding roads.
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By Bus
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- There is a bus stop approximately 112 meters away, off A594 Infirmary Road, with direct links to Beaumont Leys, Leicester and Hamilton.
- There is not an onsite bus stop.
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By Train
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- The nearest station is Leicester approximately 1.4 miles with direct links to Nottingham, St Pancras International, Sheffield, Grimsby Town, Birmingham New Street, Cambridge, Lincoln and Stansted Airport.
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Useful Links
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- See link below for more information on bus ticket and prices.
- To view the web page described above click here (opens in new tab).
- See link below for more information on train tickets and prices.
- To view the web page described above click here (opens in new tab).
- See link below for more information on Leicester train station.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Leicester General Hospital)
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 08081 788 337.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at the main entrance.
- Documents are available in an alternative format and can be provided to include: large print on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are not available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs, walking frames, walking sticks, mobile hoists and crutches.
- To obtain mobility aids please contact staff at the main reception.
Hospital Parking (Main Entrance Accessible Parking and Drop-off)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located in front of the main entrance.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 231cm x 526cm (7ft 7in x 17ft 3in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located to the right of the main entrance.
- There is not a dropped kerb from the drop-off point.
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Paying
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- There are not parking charges for the hospital car park.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the main entrance.
Hospital Parking (Car Park 1)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located at the front of the hospital.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 223cm x 423cm (7ft 4in x 13ft 11in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located throughout the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is not clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 79m (86yd 1ft) from the Main Entrance.
Outside Access (Maternity Unit Entrance)
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Entrance Details
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- This information is for the entrance located at the rear of the hospital building.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 116cm (3ft 10in).
- There is not a door release button when exiting.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 115cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 120cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
Reception (Maternity Unit Entrance)
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Reception
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- The reception point is located ahead as you enter via the Maternity Unit Entrance.
- The reception point is approximately 5m (5yd 1ft) from the Maternity Unit Entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 01/08/2023.
- The hearing assistance system was working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is not a waiting area close to the reception point.
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Comments
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- There is a lower section at the reception.
- The height of the lower section is 83cm from the floor.
- There is a lower section at the reception.
Getting Around (Leicester General Hospital)
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Access
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- There is step free access throughout the majority of the building, via lift.
- There is a steep ramp, with handrails on both sides, for access to the rest of the hospital from the Maternity Block.
- The ramp or slope does bypass the step(s).
- There is/are 3 clearly marked step(s), with handrails on both sides, for access to the rest of the hospital from the Maternity Block.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- There is a steep ramp, with handrails on both sides, for access to the rest of the building from the Outpatients entrance.
- There is a slight ramp, with handrails on both sides, for access to the rest of the building from the Medical Wards Entrance.
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Circulation
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- There are not doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is vinyl.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- Handrails are provided in some corridors.
- Seating is not provided in corridors.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are varied.
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Signage and Wayfinding
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The wayfinding signage does not include pictograms.
- Dementia friendly signage is not provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
Location of Toilet/Changing Facilities
- Accessible toilet facilities are located to the right as you enter through the main entrance, off the main hospital corridor and off the main hospital corridor between lifts 3 and 4.
- Female and male standard toilet facilities are located to the right as you enter through the main entrance, off the Maternity Entrance corridor, off the main hospital corridor and off the Medical Wards Entrance Corridor.
- Parent and baby changing facilities are located off the main hospital corridor between lifts 3 and 4, inside the accessible toilet.
Amenities (Leicester General Hospital)
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Shops and Services
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- The shops/services available include; convenience stores and coffee shops.
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ATM Machines
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- There is an/are ATM machine(s) available.
- The ATM Machine(s) is/are located by the main entrance.
- A low level ATM machine is not available.
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Pay Phones and Charging Points
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- Pay phones are available.
- The pay phone(s) is/are located off the main reception area.
- The pay phone(s) is/are cash or card payment.
- A low level pay phone (controls between 75cm - 100cm from floor level) is not available.
- Phone charging points are not available.
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Public WiFi
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- Free public WiFi is not available.
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TV Pre-Payment Machines
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- There are TV pre-pay machines for patients.
- The TV pre-pay machine(s) for patients is/are located off the main corridors.