Access Guide
Getting To The Hospital (Leicester Royal Infirmary)
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By Road
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- Leicester Royal Infirmary is located 1.5 miles to the south of the city centre.
From the M1, take Junction 21 onto the A4560/Narborough Road and follow for approximately 2 miles. Turn right onto Upperton Rd and continue to the large roundabout. Take the third exit onto Jarrom Street, and continue for approximately 0.5 miles. Turn right onto Havelock Street, and continue for approximately 0.2 miles. Then turn left before the traffic lights, onto the hospital property. Turn right and continue on the hospital road. To the right is access to the visitor car park, to the left is access to the multi-storey car park. - There are a number of open-air car parks and a multi-storey car park available on the hospital site.
- Leicester Royal Infirmary is located 1.5 miles to the south of the city centre.
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By Bus
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- Buses 20 and X84 stop on Walnut Street near the main hospital entrance at the southern end of the site.
Buses 20, 48, 49, 83, 84, 85, 88 Saffron, 88A Saffron, 88E Saffron, HH Hospital Hopper, 203 Park and Ride, X6, X7 and X84 stop on Aylestone Road at the eastern end of the site. - There is not an onsite bus stop.
- Buses 20 and X84 stop on Walnut Street near the main hospital entrance at the southern end of the site.
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By Train
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- The nearest railway station to the hospital is Leicester, located 1 mile away just off London Road.
This station provides direct services to and from Nottingham, Kettering, Market Harborough, Nuneaton, Birmingham New Street, London St. Pancras International.
- The nearest railway station to the hospital is Leicester, located 1 mile away just off London Road.
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Useful Links
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- Leicester train station - Live departures, online ticket buying and collection and station facilities.
- To view the web page described above click here (opens in new tab).
- Arrivabus fare and timetable information.
- To view the web page described above click here (opens in new tab).
- Centrebus fare and timetable information.
- To view the web page described above click here (opens in new tab).
- First Bus fare and timetable information.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Leicester Royal Infirmary)
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 08081 788 337.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found throughout the hospital.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are not available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
- There is a Changing Places facility at this hospital which is located in the Balmoral Building, near the Havelock Street entrance.
- To view the Changing Places Accessibility Guide please click here.
- Help for family & friends: Between 11:00 - 16:30 Monday to Friday, volunteer porters will push/assist people with mobility difficulties in a wheelchair. Please ask at reception.
- Additional hospital services link (new tab) - click here.
Hospital Parking (Accessible Parking and Drop-Off - Main Havelock Street)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located on the right after entering the main hospital site from Havelock Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- There is a push button control at the barrier.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 450cm (7ft 10in x 14ft 9in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located opposite the Blue Badge bays.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does not have tactile paving.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the entrance to the car park and at the payment machines in the hospital building.
- Payment signs do not make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located inside the hospital building.
- Payment machines are located on the other side of the roadway from the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 115m (125yd 2ft) from the main hospital entrance.
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Comments
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- In order to qualify for free parking, Blue Badge holders must register their badge with the car park office in the Windsor Building just before they leave.
Hospital Parking (Multi-Storey Car Park)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located south east of the hospital site, near the main entrance and other buildings.
- The car park type is multi storey.
- The car park does have a height restriction barrier.
- The maximum height is 234cm (7ft 8in).
- The car park does have a barrier control system.
- The car park surface is block paving.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 450cm (7ft 7in x 14ft 9in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the entrance to the car park, throughout the car park and at the payment machines in the hospital building.
- Payment signs do not make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located inside the hospital building and throughout the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The hospital entrance is not clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 104m (113yd 2ft) from the main hospital entrance.
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Comments
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- In order to qualify for free parking, Blue Badge holders must register their badge with the car park office in the Windsor Building, just before they leave.
Outside Access (Windsor Building - Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the Windsor Building.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a hand sanitiser.
- The height of the hand sanitiser is 128cm (4ft 2in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 190cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 159cm.
Reception (Windsor Building - Main Reception)
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Reception
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- The reception point is located ahead just after entering via the main Windsor Building entrance.
- The reception point is approximately 10m (10yd 2ft) from the main Windsor Building entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 06/07/2023.
- The hearing assistance system was working at the time of testing.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is carpet.
- There is sufficient space for a wheelchair user to use the waiting area.
- There are seats with armrests on both sides.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Getting Around (Windsor Building)
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Access
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- There is step free access throughout the building via lift(s).
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Circulation
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- There are doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is vinyl.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- Handrails are provided in some corridors.
- Seating is provided in some corridors.
- There is high colour contrast between the walls and floor in the majority of corridors.
- The lighting levels are varied.
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Signage and Wayfinding
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The wayfinding signage includes some pictograms.
- Dementia friendly signage is not provided.
- The hospital uses colour coding to distinguish different areas.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
Location of Toilet/Changing Facilities (Leicester Royal Infirmary)
- Changing Places facilities are located on level 0 of the Balmoral Building, near the Havelock Street entrance.
- Accessible toilet facilities are located on level 0 of Osborne Building near reception, on level 0 of Windsor Building near reception, on level 0 of Balmoral Building near the West Havelock Street entrance, on level 1 of Balmoral Building near the reception area, on level 1 of Sandringham Building near the lifts and on level 0 of Kensington Building near the reception area.
- Male standard toilet facilities are located on level 0 of Windsor building near reception, on level 1 of Windsor building, on level 0 of Balmoral building near the main lifts, on levels 3, 4, 5 and 6 of the Balmoral Building, in Osborne Building near reception and on level 1 of Sandringham Building near the lifts.
- Female standard toilet facilities are located on level 0 of Windsor building near reception, on level 1 of Windsor building, on level 0 of Balmoral building near the main lifts, on levels 3, 4, 5 and 6 of the Balmoral Building, in Osborne Building near reception and on level 1 of Sandringham Building near the lifts.
- Shared standard toilet facilities are located on levels 3, 4, 5 and 6 of Windsor Building.
- Parent and baby changing facilities are located in Osborne Building near reception, in the accessible toilet in Windsor Building near reception, in the accessible toilet on level 1 of Balmoral Building near reception, in the parent and baby room on level 1 of Balmoral Building near reception, in the female standard toilet on level 1 of the Sandringham Building.
Amenities (Leicester Royal Infirmary)
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Shops and Services
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- The shops/services available include; WHSmith, a newsagent, a convenience store, pharmacies and coffee shops.
- A Royal Mail postbox and an amazon pick up locker is available.
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ATM Machines
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- There is an/are ATM machine(s) available.
- The ATM Machine(s) is/are located in the LEat Street Restaurant.
- A low level ATM machine is not available.
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Pay Phones and Charging Points
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- Pay phones are not available.
- Phone charging points are not available.
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Public WiFi
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- Free public WiFi is available.
- 'NHS Wifi' is available throughout the hospital and is free. Select it on your device and simply follow the prompts.
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TV Pre-Payment Machines
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- There are no TV pre-pay machines for patients.
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Additional Information
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- There is a free buggy service to transport visitors to various areas of the hospital. The operating hours are 9am-4pm Monday to Friday and the service can be contacted on 07921 545 440.