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Leicester Royal Infirmary Main Building

Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WW

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Access Guide

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Getting To The Hospital (Leicester Royal Infirmary)

Getting Help and Assistance (Leicester Royal Infirmary)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 08081 788 337.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found throughout the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are not available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • There is a Changing Places facility at this hospital which is located in the Balmoral Building, near the Havelock Street entrance.
  • To view the Changing Places Accessibility Guide please click here.
  • Additional hospital services link (new tab) - click here.

Hospital Parking (Accessible Parking and Drop-Off - Main Havelock Street)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located on the right after entering the main hospital site from Havelock Road.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • There is a push button control at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 450cm (7ft 10in x 14ft 9in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located opposite the Blue Badge bays.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the hospital building.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located inside the hospital building.
    • Payment machines are located on the other side of the roadway from the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 115m (125yd 2ft) from the main hospital entrance.
  • Comments View
    • In order to qualify for free parking, Blue Badge holders must register their badge with the car park office in the Windsor Building just before they leave.

Hospital Parking (Multi-Storey Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located south east of the hospital site, near the main entrance and other buildings.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height is 234cm (7ft 8in).
    • The car park does have a barrier control system.
    • The car park surface is block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 450cm (7ft 7in x 14ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, throughout the car park and at the payment machines in the hospital building.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located inside the hospital building and throughout the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is not clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 104m (113yd 2ft) from the main hospital entrance.
  • Comments View
    • In order to qualify for free parking, Blue Badge holders must register their badge with the car park office in the Windsor Building, just before they leave.

Outside Access (Windsor Building - Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the Windsor Building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 128cm (4ft 2in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 190cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 159cm.

Reception (Windsor Building - Main Reception)

  • Reception View
    • The reception point is located ahead just after entering via the main Windsor Building entrance.
    • The reception point is approximately 10m (10yd 2ft) from the main Windsor Building entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 06/07/2023.
    • The hearing assistance system was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is carpet.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are moderate to good.

Getting Around (Windsor Building)

  • Access View
    • There is step free access throughout the building via lift(s).
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are provided in some corridors.
    • Seating is provided in some corridors.
    • There is good colour contrast between the walls and floor in the majority of corridors.
    • The lighting levels are varied.
  • Signage and Wayfinding View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • The wayfinding signage includes some pictograms.
    • Dementia friendly signage is not provided.
    • The hospital uses colour coding to distinguish different areas.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Location of Toilet/Changing Facilities (Leicester Royal Infirmary)

  • Changing Places facilities are located on level 0 of the Balmoral Building, near the Havelock Street entrance.
  • Accessible toilet facilities are located on level 0 of Osborne Building near reception, on level 0 of Windsor Building near reception, on level 0 of Balmoral Building near the West Havelock Street entrance, on level 1 of Balmoral Building near the reception area, on level 1 of Sandringham Building near the lifts and on level 0 of Kensington Building near the reception area.
  • Male standard toilet facilities are located on level 0 of Windsor building near reception, on level 1 of Windsor building, on level 0 of Balmoral building near the main lifts, on levels 3, 4, 5 and 6 of the Balmoral Building, in Osborne Building near reception and on level 1 of Sandringham Building near the lifts.
  • Female standard toilet facilities are located on level 0 of Windsor building near reception, on level 1 of Windsor building, on level 0 of Balmoral building near the main lifts, on levels 3, 4, 5 and 6 of the Balmoral Building, in Osborne Building near reception and on level 1 of Sandringham Building near the lifts.
  • Shared standard toilet facilities are located on levels 3, 4, 5 and 6 of Windsor Building.
  • Parent and baby changing facilities are located in Osborne Building near reception, in the accessible toilet in Windsor Building near reception, in the accessible toilet on level 1 of Balmoral Building near reception, in the parent and baby room on level 1 of Balmoral Building near reception, in the female standard toilet on level 1 of the Sandringham Building.

Amenities (Leicester Royal Infirmary)

  • Shops and Services View
    • The shops/services available include; WHSmith, a newsagent, a convenience store, pharmacies and coffee shops.
    • A Royal Mail postbox and an amazon pick up locker is available.
  • ATM Machines View
    • There is an/are ATM machine(s) available.
    • The ATM Machine(s) is/are located in the LEat Street Restaurant.
    • A low level ATM machine is not available.
  • Pay Phones and Charging Points View
    • Pay phones are not available.
    • Phone charging points are not available.
  • Public WiFi View
    • Free public WiFi is available.
    • 'NHS Wifi' is available throughout the hospital and is free. Select it on your device and simply follow the prompts.
  • TV Pre-Payment Machines View
    • There are no TV pre-pay machines for patients.
  • Additional Information View
    • There is a free buggy service to transport visitors to various areas of the hospital. The operating hours are 9am-4pm Monday to Friday and the service can be contacted on 07921 545 440.