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Patient Advice and Liaison Service

Leicester Royal Infirmary, Infirmary Square, Leicester, LE1 5WW

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Access Guide

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Getting To (Patient Advice and Liaison Service)

  • The most accessible route from the Accessible Parking - West of Windsor Building has a slight ramp or slope, a dropped kerb and a pedestrian crossing.
  • View further information about parking at the hospital (opens new tab).
  • Access to the Patient Advice and Liaison Service is via the Windsor Building - Havelock Street North-West Entrance.
  • There is not a drop-off point at this entrance.
  • View further information about entrances (opens new tab).
  • The Patient Advice and Liaison Service is located on level 1 of the Balmoral Building.
  • The Patient Advice and Liaison Service is approximately 25m from the Balmoral lifts.
  • Enter the hospital via the Windsor Building - Havelock Street North West entrance and immediately turn left.
  • Follow the main hospital corridor to the end, turn right into the lift lobby and take a lift to level 1.
  • On exiting the lift turn left, then turn right and follow the corridor.
  • Bear left and the Patient Advice and Liaison Service counter is located along the main corridor.
  • Internally the most accessible route has step-free level access, a lift and doors permanently held open.
  • Some flooring along the route is shiny and patterned.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View more information on getting to and around the hospital (opens new tab).

Hospital Parking (Accessible Parking - West of Windsor Building)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located at the west side of the Windsor Building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 460cm (7ft 7in x 15ft 1in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are not provided.
    • Payment signs are located at the payment machines in the hospital building.
    • Parking is free for Blue Badge holders.
    • Payment machines are located inside the hospital building.
    • Payment machines are located next to the car parks office in the Windsor building.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 22m (24yd 2in) from the Windsor Building - Havelock Street north-west entrance.

Outside Access (Windsor Building - Havelock Street North-West Entrance)

  • Entrance Details View
    • This information is for the entrance located on the north-west side of the Windsor Building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 125cm (4ft 1in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 119cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 166cm.

Lift (Balmoral Building - Main Wide Lifts)

  • There is a lift for public use.
  • The lift is located along the main Balmoral Building corridor.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 28m (30yd 1ft) from the Havelock Street entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2, 3, 4, 5 and 6.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The visual contrast between the external lift controls and the control plate is high.
  • The visual contrast between the external lift control plate and the wall is high.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 147cm x 260cm (4ft 10in x 8ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Counter (Patient Advice and Liaison Service)

  • The counter is located along level 1 corridor in the Balmoral Building.
  • The distance from the Balmoral lifts is 25m.
  • The most accessible route to the counter has doors permanently held open.
  • There is step-free level access to the counter.
  • The height of the counter is 96cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 78cm.
  • The counter has glazed screens.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • The seating is fixed.