You are on Getting To The Hospital (Derriford Hospital). Skip to the next section.

Getting To The Hospital (Derriford Hospital)

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• By Road View
  • Derriford Hospital is located on Derriford Road, Plymouth.
    The closest A road is Tavistock Road A386 which runs between Bideford and Plymouth city centre.
    If using a sat nav, use post code PL6 8DH.
  • There are a number of patient and visitor car parks at Derriford Hospital.
    There is a designated car park for Blue Badge holders only, Car Park A - a patient and visitor car park located directly opposite the hospital, and Bircham multi-storey car park which is for the use of everyone.
    All of these car parks have Blue Badge parking bays and dementia friendly parking spaces.
    There are a number of drop off points available around the main hospital entrances, as well as car parks for individual services such as Oncology, the Discharge Lounge, Rowan House and Boots Pharmacy.
    Most parking is pay on exit, however parking outside Boots Pharmacy or Rowan House is pay and display.
    There are multiple electric vehicle charging points located within the Bircham multi-storey car park.
    Blue Badge holders can park for free across the site when parked in a marked disabled bay.
    For pay on exit car parks, hold the barcode (on the photo side of your Blue Badge) under the scanner at the exit barrier machine. This will scan your Badge and let you out for free.
    Free parking is also available for patients who meet a certain criteria.
    If you qualify under any of these groups, please go to the main reception to obtain your parking permit.
    Proof of appointments must be shown and an authorisation slip obtained from the department or ward.
• By Bus View
  • There are multiple bus services that stop at Derriford Hospital including Stagecoach Buses, Plymouth CityBus, and Go Cornwall Bus.
    Examples of the buses that stop here include: 50, 14, 27, 42, 42A, 42B, 42C, 52, 1, 1A, 28, 34, 59, 51, 71 and 14.
  • There are 6 onsite bus stops located directly outside the Level 6 Zone A Main Entrance on Hospital Road.
  • The bus stops are sheltered, have bench seating and there is a space for a wheelchair user to wait next to the seats.
  • The closest bus stop (Derriford Stand 6) is approximately 39m from the Level 6 Zone A Main Entrance.
    To get to the main hospital entrance, patients will encounter a busy zebra crossing with dropped kerbs and tactile paving and slopes which are slight to very slight.
• By Train View
  • The closest train station is Plymouth Station which is approximately 4.4 miles from the hospital.
    The services here are provided by Great Western Railway and Cross Country Trains.
    Some of the destinations via this railway include Penzance, Glasgow Central, Gunnislake, Cardiff Central, Newquay, London Paddington, Edinburgh and Leeds.
• Useful Links View
  • Information on getting to the hospital including parking charges, criteria for free or discounted parking and bus timetables.
  • To view the web page described above click here (opens in new tab).
  • Information and live departure times at Plymouth Railway Station.
  • To view the web page described above click here (opens in new tab).
• Comments View
  • Please note, due to ongoing building works at the hospital, this may affect parking and drop off's. Diversions to some services may be put in place.

You are on Getting Help and Assistance (Derriford Hospital). Skip to the next section.

Getting Help and Assistance (Derriford Hospital)

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on Level 6 of the main hospital building in Zone A, to the right of the main concourse.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01752 439 884.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at all main hospital entrances.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs, motorised wheelchairs, mobile hoists and adjustable beds.
• To obtain mobility aids please contact PALS or the volunteers.
• There is a Changing Places facility at this hospital which is located on Level 6 of the main hospital building, in Zone A.
• To view the Changing Places Accessibility Guide please click here.
• Additional hospital services link (new tab) - click here.

You are on Getting Around (Derriford Hospital). Skip to the next section.

Getting Around (Derriford Hospital)

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• Access View
  • There is step free access throughout the building via lift(s).
• Circulation View
  • There are not doors in corridors which have to be opened manually.
  • The type of flooring in walkways and corridors is vinyl.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails are not provided in corridors.
  • Seating is provided in corridors.
  • There is high visual contrast between the walls and floor in the majority of corridors.
  • The lighting levels are varied.
• Signage and Wayfinding View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • The wayfinding signage includes pictograms.
  • Dementia friendly signage is not provided.
  • Maps are provided at key intersections.
  • The hospital building is split into 5 different zones labelled A, B, C, D and E.
    Each zone is assigned a different colour and shape to distinguish the different areas.
    There are consistent coloured walls, signage and maps at key points to assist people with wayfinding and let patients know what zone they are in.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.
  • There is a free shuttle bus service available for those patients and their carers that need help getting around the Derriford Hospital site.
    The shuttle bus is available 8am to 6pm, Monday to Friday.
    The bus cannot currently transport persons in wheelchairs, but folded wheelchairs, walkers and other large items can be accommodated.
    There are small bus stops located next to the car parks and around the hospital site.
    Call the parking desk on 01752 432000 or 07827 897431 giving your location.
    The driver will collect you and drive you to wherever you need to go within the Derriford site.
    After your appointment or visit is over, call again. You will be collected and returned to your parked vehicle. Alternatively, go to the parking desk, by the main entrance, who will call the bus for you.

You are on Lift (Zone A - Main Lift Bank). Skip to the next section.

Lift (Zone A - Main Lift Bank)

• There is a lift for public use.
• The lift is located on Level 6 of the main hospital building in Zone A, to the right of the main concourse.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 53m (57yd 2ft) from the Level 6 Zone A - Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 and 12.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The external controls are 126cm high.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is medium.
• The clear door width is 128cm (4ft 2in).
• The dimensions of the lift are 155cm x 282cm (5ft 1in x 9ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • These lifts also provide access to Zones B, C and D.
  • There is no access to Oncology and Radiotherapy from Level 2.
  • There is no access to Levels 8 and 9 of the Zone C - Terence Lewis Building from these lifts.

You are on Other Floors (Zone A). Skip to the next section.

Other Floors (Zone A)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 and 12.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are moderate to good.

You are on Lift (Zone B - Lift 3). Skip to the next section.

Lift (Zone B - Lift 3)

• There is a lift for public use.
• The lift is located on Level 3 of the main hospital building in Zone B, along the Zone B main corridor and to the left.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 13m (14yd 8in) from the Level 3 Zone B - Courtyard Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 2, 3, 4, 5, 6 and 7.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The external controls are 115cm high.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 128cm (4ft 2in).
• The dimensions of the lift are 160cm x 284cm (5ft 3in x 9ft 4in).
• There are not separate entry and exit doors in the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Zone B). Skip to the next section.

Other Floors (Zone B)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are 2, 3, 4, 5, 6 and 7.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are moderate to good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are services on Level 8 and above.

You are on Lift (Zone C - Terence Lewis Building - Lift 23). Skip to the next section.

Lift (Zone C - Terence Lewis Building - Lift 23)

• There is a lift for public use.
• The lift is located on Level 6 in Zone C, within the Terence Lewis Building.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 90m (98yd 1ft) from the Level 6 Zone A - Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 3, 4, 5, 6, 7 and 8.
• There are manual, double doors which may be difficult to open to access the lift lobby on the sixth floor and on the seventh floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 177cm x 277cm (5ft 10in x 9ft 1in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • This lift is only for services within the Zone C - Terence Lewis Building.

You are on Other Floors (Zone C - Terence Lewis Building). Skip to the next section.

Other Floors (Zone C - Terence Lewis Building)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are 3, 4, 5, 6, 7 and 8.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are moderate to good.

You are on Lift (Zone C - Terence Lewis Building - Lift 24). Skip to the next section.

Lift (Zone C - Terence Lewis Building - Lift 24)

• There is a lift for public use.
• The lift is located on Level 6 in Zone C, within the Terence Lewis Building.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 101m (110yd 1ft) from the Level 6 Zone A - Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 3, 4, 5, 6, 7 and 8.
• There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 177cm x 277cm (5ft 10in x 9ft 1in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • This lift is only for services within the Zone C - Terence Lewis Building.

You are on Lift (Zone D - Maternity - Lifts 16 and 17). Skip to the next section.

Lift (Zone D - Maternity - Lifts 16 and 17)

• There is a lift for public use.
• The lift is located on Level 5 of the main hospital building in Zone D, along the Maternity corridor and to the left.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 49m (53yd 1ft) from the Level 5 Zone D - Maternity Emergencies Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 4, 5, 6 and 7.
• There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 128cm (4ft 2in).
• The dimensions of the lift are 147cm x 275cm (4ft 10in x 9ft).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Other Floors (Zone D - Maternity - Stairwell 1). Skip to the next section.

Other Floors (Zone D - Maternity - Stairwell 1)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are 4, 5, 6 and 7.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are moderate to good.

You are on Other Floors (Zone D - Maternity - Stairwell 2). Skip to the next section.

Other Floors (Zone D - Maternity - Stairwell 2)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are 4, 5, 6 and 7.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are moderate to good.

You are on Lift (Zone E - Lifts 14 and 15). Skip to the next section.

Lift (Zone E - Lifts 14 and 15)

• There is a lift for public use.
• The lift is located on Level 6 of the main hospital building in Zone E, to the right of the main concourse, behind PALS.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 34m (37yd 7in) from the Level 6 Zone A - Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 4, 5, 6, 7, 8, 9, 10, 11 and 12.
• There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 147cm x 256cm (4ft 10in x 8ft 5in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There is no access to Level 3 or wards on Levels 4 and 5 from these lifts.
  • There is no access to Erme, Fal, Moorgate, Pencarrow, Penrose, Postbridge, Lyd, Lynher, Meavy or Maternity.
  • Please use Zone A - Main Lift Bank for access to these wards.

You are on Other Floors (Zone E). Skip to the next section.

Other Floors (Zone E)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are 6, 7, 8, 9, 10, 11 and 12.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are moderate to good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are Level 5 and below.

You are on Amenities (Derriford Hospital). Skip to the next section.

Amenities (Derriford Hospital)

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• Shops and Services View
  • The shops/services available include; WHSmith, Boots, M&S Simply Food, a charity shop and coffee shops.
  • Koi Noodles, Subway, Pizza Hut, Costa, Starbucks vending 24/7, Warrens Bakery.
  • There is a slight ramp with a handrail on the right going up for access to M&S Simply Food.
    Costa, Boots Pharmacy, Pizza Hut, Koi Noodles and Subway are located on a steep slope next to the multi-storey car park.
    To avoid the slope you can park in the Boots Pharmacy pay and display car park or you can call the free mobility shuttle bus and it will take you wherever you want to go.
• ATM Machines View
  • There is an/are ATM machine(s) available.
  • The ATM Machine(s) is/are located at the Level 6 Zone A main entrance and Level 7 Zone E Goodness at Greens Restaurant.
  • A low level ATM machine is not available.
• Pay Phones and Charging Points View
  • Pay phones are not available.
  • Phone charging points are not available.
• Public WiFi View
  • Free public WiFi is available.
  • To connect to NHS WiFi for the first time simply search for available WiFi networks on your device, select ‘NHS Wi-Fi’ and click connect to automatically connect your browser to the registration page.
    Once registered your device should automatically connect to the WiFi network where available.
• TV Pre-Payment Machines View
  • There are no TV pre-pay machines for patients.
• Additional Information View
  • There is a taxi freephone available at the Level 6 Zone A main entrance.