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Windsor House - Phlebotomy

Sendall's Way, Tavistock Road, Plymouth, PL6 5UF

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Access Guide

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Getting To (Windsor House - Phlebotomy)

  • The most accessible route from the Windsor House car park has step-free level access and a dropped kerb.
  • Access to the Phlebotomy department is via the Windsor House entrance.
  • There is not a drop-off point at this entrance.
  • The Phlebotomy department is located on the ground floor of Windsor House.
  • The Phlebotomy department is approximately 5m from the Windsor House entrance.
  • Enter Windsor House and the Phlebotomy department is on the left hand side of the lobby.
  • Internally the most accessible route has step-free level access.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.

Parking (Windsor House - Phlebotomy)

  • Car Park View
    • The car park is located off Sendall's Way, at the front of Windsor House.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • The height of the restriction barrier is 215cm.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted but have no markings.
    • There are no hatched/marked zones.
    • The nearest designated bay is 35m from the Windsor House entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Windsor House Entrance)

  • This entrance is located at the front of Windsor House .
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a key fob/card reader at a height of 120cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 113cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.

Entrance (Phlebotomy Entrance)

  • This entrance is located on the ground floor the to the left as you enter Windsor House.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is a key fob/card reader at a height of 110cm.
  • There are double automatic doors at this entrance, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The doors open away from you.
  • The width of the opening is 104cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 110cm.
  • One of the doors is permanently held open during opening hours.
  • There is a second set of double manual doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 126cm.
  • The second set of doors have a high visual contrast.

Department / Service (Windsor House - Phlebotomy)

  • Location and Access View
    • The Phlebotomy department is located on the ground floor of Windsor House.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is a key fob/card reader at a height of 110cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There is 1 consultation/medical room available.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and bariatric chairs with armrests.
    • Furniture available in this area includes: tables.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: a toilet with adaptations and standard toilets.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right as you enter the Phlebotomy department.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female step-free standard toilet facilities are located directly ahead of the Phlebotomy entrance.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located to the right as you enter the Phlebotomy department, within the toilet with adaptations.

Reception (Self Check-In)

  • The department has a self check-in touchscreen.
  • The height of the touchscreen display ranges from 89cm to 117cm from the floor.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and bariatric chairs with armrests.
  • Furniture available in this area includes: tables.

Area (Clinical Area - Blood Testing)

  • The clinical area is on the right hand side as you enter the Phlebotomy department .
  • There is written text signage on or near the door.
  • There is step-free level access into this area.
  • This is an open-plan area with multiple treatment stations.
  • There is an open entrance without doors.
  • There are moveable obstructions at the opening.
  • Services available in this area include: Blood tests.
  • There is step-free level access throughout the area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables and desks.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located ahead of the Phlebotomy entrance, in the lobby area to the right.
    • The distance from the Phlebotomy entrance is 6m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the door opening is 82cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 147cm (width) x 197cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 75cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has varying visual contrasts.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 69cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has varying visual contrasts.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 90cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 84cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There is one coat hook.
    • The coat hook is 145cm from the floor.
    • The height of the baby change facility when in use is 100cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.