Access Guide
Getting Here (Mount Gould Hospital)
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By Road
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- Mount Gould Hospital is to the north-west of Plymouth city centre.
Embankment Road (A374) is the main access road to the area.
If approaching from the north, turn right from Embankment Road onto Lanhydrock Road.
If approaching from the south, turn left onto the same road.
Then take the first right onto Heathfield Road and then left at the T junction onto Beamont Road.
Beamont Road joins Mount Gould Road and the hospital is ahead on the left. - There is both covered and uncovered parking at the hospital.
Parking is free for all users.
There are Blue Badge bays in the covered parking area nearest to the wards.
- Mount Gould Hospital is to the north-west of Plymouth city centre.
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By Bus
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- There are bus stops near to the hospital entrance.
The bus stops are served by Plymouth City Bus.
- There are bus stops near to the hospital entrance.
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By Train
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- Plymouth is the nearest railway station and is approximately 1.9 miles from Mount Gould Hospital.
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Useful Links
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- To view the web page described above click here (opens in new tab).
- Information and times of buses to Mount Gould Hospital.
- To view the web page described above click here (opens in new tab).
- Plymouth train station.
Getting Help and Assistance (Mount Gould Hospital)
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters cannot be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; different languages.
- An assistance dog toilet area can be provided onsite.
- There is a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are available.
- There is not a/are not hearing assistance system(s) available.
Parking (Mount Gould Hospital)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the side and rear of the hospital.
- The car park type is sheltered.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- The dimensions of the Blue Badge parking bay(s) are 242cm x 480cm (7ft 11in x 15ft 9in).
- The nearest Blue Badge bay is 33m (36yd 3in) from the Kingfisher and Skylark wards entrance.
- The furthest Blue Badge bay is 44m (48yd 4in) from the Kingfisher and Skylark wards entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 300cm (9ft 10in).
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
Getting To (Kingfisher Ward)
- Kingfisher Ward is/are located on the ground floor.
- Access to Kingfisher Ward is via the Kingfisher and Skylark Wards entrance.
- Enter via the Kingfisher and Skylark Wards entrance.
Turn right and go through the open doors to the lift, located on the left.
Take the lift to the ground floor.
On exiting the lift, turn right and Kingfisher Ward is immediately on the left. - There is step free access, via lift, to Kingfisher Ward.
- Kingfisher Ward is approximately 5m from the lift.
- There are resting areas along the route.
- Wayfinding signage is provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Kingfisher and Skylark Wards)
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Entrance Details
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- This information is for the entrance located at the front of the stroke rehabilitation building.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 127cm (4ft 2in).
- There is a door release button when exiting.
- The height of the door release button is 120cm (3ft 11in).
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 137cm.
Other Floors
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Stairs
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- Signs indicating the location of the stairs are not clearly visible from the entrance.
- There are manual, heavy, double doors to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are LG, G.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are moderate to good.
Lift
- There is a lift for public use.
- The lift is located through the Kingfisher and Skylark ward entrance, through the open doors on the right and then immediately on the left.
- Signs indicating the location of this lift are clearly visible from the entrance.
- The lift is approximately 12m (13yd 4in) from the Kingfisher and Skylark ward entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are LG and G.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The visual contrast between the external lift controls and the control plate is medium.
- The visual contrast between the external lift control plate and the wall is high.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 110cm x 138cm (3ft 7in x 4ft 6in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Ward (Kingfisher Ward)
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Ward Information
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- This is a/an assessment, treatment or rehabilitation ward.
- This is a shared ward.
- There is/are 4 bay(s) available.
- There is/are 18 side room(s) available.
- There is/are 34 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The width of the door opening is 149cm (4ft 11in).
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 106cm (3ft 6in).
- There is not a door release button when exiting.
- There is level access throughout the ward.
- Staff can provide assistance with using any manual doors within the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
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Reception/Nurses' Station
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- The height of the Nurses' Station desk is 109cm.
- There is a lowered section.
- The height of the lowered section of the desk is 71cm.
- There is not a hearing assistance system available at the desk.
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Relatives' Room
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- There is a relatives' room for the ward.
- The width of the door opening into the relatives' room is over 75cm.
- There is a clear turning space in the relatives' room.
- There is a/are chair(s) with armrests available within the relatives' room.
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Example Side Room
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- There are multiple side rooms available with accessible ensuites.
- The side room surveyed does have an accessible ensuite.
- The width of the door opening into the side room is over 75cm.
- The side room surveyed does not have a ceiling track hoist.
- There is room for a wheelchair user to manoeuvre around the bed.
- Bedside storage is available.
- The visual contrast between the walls and the floor in the side room is high.
- The lighting levels in the side room are moderate to good.
- The width of the door opening into the ensuite is over 75cm.
- There is a clear unobstructed turning space within the ensuite.
- The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
- The visual contrast between the walls and the floor in the ensuite is high.
- The lighting levels in the ensuite are moderate to good.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is available on the ward.
- There are accessible washroom facilities with a wheel in shower for patients on the ward.
- There are accessible toilet facilities for patients on the ward.
- There are washrooms suitable for ambulant disabled patients available on the ward.
- Toilets suitable for ambulant disabled patients are available on the ward.
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Visitor Facilities
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- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located by the lift on the ground floor.
- There are no standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located by the lift on the ground floor.
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Visiting Times
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- There are set visiting times for the ward.
- Visiting times are 10:00 to 12:30, 13.30 to 17.30 and 18.30 to 20:.00.
- The visiting times are the same for each day.
- Protected meal times are between 12:30 to 13:30 and 17:30 to 18:30.
Day Room / Lounge Area (Discharge Lounge)
- There is a day room/lounge area.
- There is level access into the day room/lounge area.
- The day room/lounge area is always open.
- There is a/are door(s) into the day room/lounge area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 86cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to manoeuvre.
- There are seats with armrests on both sides.
- No chairs are permanently fixed.
- Some tables are permanently fixed.
- The distance between the floor and the lowest table is 71cm (2ft 4in).
- The distance between the floor and the highest table is 74cm (2ft 5in).
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- There is a television.
- Subtitles are available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Family Room (Visitor Room)
- The family room is located at the far end of the ward corridor, on the right hand side.
- There is step-free access to the family room.
- The family room is clearly signed.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 86cm.
- The type of flooring in the family room is vinyl/laminate.
- There is sufficient space for a wheelchair user to manoeuvre within the family room.
- There is sofa seating in the family room.
- There is sufficient space for a wheelchair user to use the seating area.
- There is space for an assistance dog to rest.
- No tables are permanently fixed.
- There is not a refreshment counter.
- There is not a sink.
- There is not a television.
- Vending machines are not available.
- There is not a water dispenser available.
- There is not a play area or toys/books for a child to play with.
- There is not a hearing assistance system for the room(s).
- Background music is not played in the room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels in the room are moderate to good.
Washroom (Assisted Toilet and Shower Room - Corridor)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is/are 23 washroom(s) of this type in the ward.
- The washroom surveyed is located on the main ward corridor.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is shared.
- There is pictorial, written or text and dementia friendly signage on or near the washroom door.
- The washroom door(s) open(s) inwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are light to open.
- The width of the door opening is 87cm (2ft 10in).
- The dimensions of the washroom are 209cm x 292cm (6ft 10in x 9ft 7in).
- The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is within reach and fully functional.
- There is not a red flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 168cm from the floor.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The height of the wash basin is 74cm.
- As you face the wash basin the wall-mounted grab rails are on the left.
- The tap type is lever. It is not a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 92cm.
- There is not a hand dryer.
- Disposal facilities are available.
- There is a/are clinical waste disposal units.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 44cm (1ft 5in).
- The toilet has a covered cistern which can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 116cm.
- There is a flush on the transfer side.
- There is a dropdown rail on the transfer side.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 84cm.
- There is not a shelf next to the toilet.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is a wheel in shower.
- The shower does have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 52cm (1ft 8in).
- There are wall-mounted grab rails available for the shower.
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Colour Contrast and Lighting
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- The visual contrast between the external washroom door and wall is high.
- The visual contrast between the internal washroom door and wall is high.
- The visual contrast between the dropdown rail(s) and wall is high.
- The visual contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
- The toilet seat visual contrast is high.
- The visual contrast between the shower wall-mounted grab rails and wall is high.
- The visual contrast between the washroom floor and walls is high.
- Lighting levels are moderate to good.
Washroom (Side Room Ensuite)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is/are 23 washroom(s) of this type in the ward.
- The washroom surveyed is located in side room 11.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is shared.
- There is pictorial and written or text signage on or near the washroom door.
- The washroom door(s) open(s) outwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are light to open.
- The width of the door opening is 88cm (2ft 11in).
- The dimensions of the washroom are 222cm x 200cm (7ft 3in x 6ft 7in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is within reach and fully functional.
- There is not a red flashing fire alarm beacon within the washroom.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 74cm.
- As you face the wash basin the wall-mounted grab rails are on both sides.
- The tap type is lever. It is not a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 100cm.
- There is not a hand dryer.
- Disposal facilities are available.
- There is a/are clinical waste disposal units.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 44cm (1ft 5in).
- The toilet has a covered cistern which can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 82cm.
- There is a flush on the transfer side.
- There is a dropdown rail on the transfer side.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 86cm.
- There is not a shelf next to the toilet.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is a wheel in shower.
- The shower does have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 51cm (1ft 8in).
- There are wall-mounted grab rails available for the shower.
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Colour Contrast and Lighting
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- The visual contrast between the external washroom door and wall is high.
- The visual contrast between the internal washroom door and wall is high.
- The visual contrast between the dropdown rail(s) and wall is high.
- The visual contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
- The toilet seat visual contrast is high.
- The visual contrast between the shower wall-mounted grab rails and wall is high.
- The visual contrast between the washroom floor and walls is high.
- Lighting levels are moderate to good.
Washroom (Assisted Toilet and Shower Room - Bay C)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is/are 23 washroom(s) of this type in the ward.
- The washroom surveyed is located in Bay C.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is shared.
- There is pictorial, written or text and dementia friendly signage on or near the washroom door.
- The washroom door(s) open(s) outwards.
- The door(s) is/are locked by a twist lock.
- The door(s) is/are light to open.
- The width of the door opening is 87cm (2ft 10in).
- The dimensions of the washroom are 233cm x 208cm (7ft 8in x 6ft 10in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is within reach and fully functional.
- There is not a red flashing fire alarm beacon within the washroom.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 74cm.
- As you face the wash basin the wall-mounted grab rails are on the right.
- The tap type is lever. It is not a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 96cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 100cm.
- There is not a hand dryer.
- Disposal facilities are available.
- There is a/are clinical waste disposal units.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 56cm (1ft 10in).
- The toilet has a covered cistern which can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 76cm.
- There is a flush on the transfer side.
- There is a dropdown rail on the transfer side.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 85cm.
- There is not a shelf next to the toilet.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is a wheel in shower.
- The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 52cm (1ft 8in).
- There are wall-mounted grab rails available for the shower.
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Colour Contrast and Lighting
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- The visual contrast between the external washroom door and wall is high.
- The visual contrast between the internal washroom door and wall is high.
- The visual contrast between the dropdown rail(s) and wall is high.
- The visual contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
- The toilet seat visual contrast is high.
- The visual contrast between the shower wall-mounted grab rails and wall is high.
- The visual contrast between the washroom floor and walls is high.
- Lighting levels are moderate to good.
Toilet with Adaptations (Visitors - Transfer Both Sides)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located opposite the lift, outside the ward entrance.
- This accessible toilet is approximately 3m (3yd 10in) from the lift.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial, written text and dementia friendly signage on or near the toilet door.
- The visual contrast between the external door and wall is high.
- The door opens outwards.
- The door is light.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 91cm (2ft 12in).
- The visual contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 170cm x 278cm (5ft 7in x 9ft 1in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space on the left is 66cm.
- The lateral transfer space on the right is 66cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a push button flush.
- There are dropdown rails on both sides of the toilet.
- The visual contrast between the dropdown rail(s) and wall is high.
- There is not a/are not wall-mounted grab rail(s) available.
- The visual contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general waste (with lid) and clinical waste disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 153cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a covered cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat visual contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 83cm (2ft 9in).
- The visual contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 93cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 100cm (3ft 3in).
- The visual contrast between the towel dispenser and the wall is low.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 90cm (2ft 11in).
- The visual contrast between the hand dryer and the wall is low.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Mount Gould Hospital Skylark Ward link (new tab) - click here.
- Mount Gould Hospital Saltram Ward link (new tab) - click here.
