You are on Getting Here (Royal Eye Infirmary). Skip to the next section.

Getting Here (Royal Eye Infirmary)

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• By Road View
  • From the Plymouth City Centre, head towards the A386 Tavistock Road.
    Keep right and follow the signs for Plymouth International and Derriford Business and Retail Parks.
    Carry straight on to William Prance Road.
    Take the first left.
    As you approach the mini roundabout, take the second exit onto Alpha Way.
    Carry straight on and the REI is on your left.
    From Tavistock, take A386 towards Derriford Roundabout.
    At the roundabout, take the second exit onto Brest Road.
    Continue to the roundabout and take the third exit onto William Prance Road.
    At the traffic lights, turn right on to Alpha Way and the REI is straight ahead.
    From Ivybridge, follow Devon Expressway/A38 to Forder Valley Rd/ B3413.
    Continue on Forder Valley Road B3413.
    Take Platinum Parkway and at the top, keep left onto William Prance Road.
    At the roundabout, take the first exit, continuing on William Prance Road.
    At the traffic lights, turn right onto Alpha Way.
    The REI is straight ahead.
  • There is limited pay and display parking available to the rear of the hospital building.
    There are 4 Blue Badge parking bays available and 12 electric vehicle charging points.
    There is a drop off point.
• By Bus View
  • Plymouth CityBus services 34, 42, 42A,42B, 42C, the 50 bus services, as well as Stagecoach services 1 and 1A stop at the Tavistock Road bus stop by McDonald's.
    The REI is about an 8 minute walk from Tavistock Road.
• By Train View
  • The nearest train station to the REI is Plymouth Station, approximately 3.3 miles away.
    The train services here include the Great Western Railway and CrossCountry services.
• Useful Links View
  • Plymouth station.
  • To view the web page described above click here (opens in new tab).
  • More information on how to get to the Royal Eye Infirmary.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Royal Eye Infirmary). Skip to the next section.

Getting Help and Assistance (Royal Eye Infirmary)

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print and different languages on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are not available.

You are on Parking (Royal Eye Infirmary). Skip to the next section.

Parking (Royal Eye Infirmary)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the rear of the hospital building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 250cm x 486cm (8ft 2in x 15ft 11in).
  • The nearest Blue Badge bay is 15m (16yd 1ft) from the Royal Eye Infirmary entrance.
  • The furthest Blue Badge bay is 21m (22yd 2ft) from the Royal Eye Infirmary entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details View
  • There is a designated drop off point.
  • The drop off point is located to the right side of the hospital building.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • This is a pay and display car park.
  • There are 12 electric vehicle charging points available within the car park.

You are on Getting To (Children and Young Persons Outpatient Department). Skip to the next section.

Getting To (Children and Young Persons Outpatient Department)

• The Children and Young Persons Outpatient Department is/are located on Level 1 of the hospital building.
• Access to the Children and Young Persons Outpatient Department is via the Royal Eye Infirmary entrance.
• Enter via the Royal Eye Infirmary entrance.
  Turn left and continue ahead until you reach the lifts on the right.
  Take a lift to Level 1.
  As you exit the lift, turn left and entrance to the Level 1 Outpatients is directly ahead.
  Continue through the two sets of entrance doors and the Children and Young Persons Outpatient Department is located on the right.
• There is step free access, via lift, to the Children and Young Persons Outpatient Department.
• The Children and Young Persons Outpatient Department is approximately 11m from the lifts.
• There is a/are manual, heavy, double door(s) between the lifts and the department/service.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Royal Eye Infirmary). Skip to the next section.

Outside Access (Royal Eye Infirmary)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 141cm (4ft 8in).
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 124cm (4ft 1in).
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 173cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 176cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Step Details View
  • The step(s) is/are located leading up to the entrance from the road.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).
• Comments View
  • There is step-free level access from the Blue Badge parking spaces to the main entrance.
  • Alternatively, there are steps to access the main entrance from Alpha Way.

You are on Reception (Royal Eye Infirmary - Main Reception). Skip to the next section.

Reception (Royal Eye Infirmary - Main Reception)

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• Reception View
  • The reception point is located immediately ahead as you enter the hospital building.
  • The reception point is approximately 4m (4yd 1ft) from the Royal Eye Infirmary entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Lift (Royal Eye Infirmary). Skip to the next section.

Lift (Royal Eye Infirmary)

• There is a lift for public use.
• The lift is located to the left as you enter the Royal Eye Infirmary entrance.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the Royal Eye Infirmary entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 0, 1 and 2.
• There are manual, heavy, single doors to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is low.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 140cm x 155cm (4ft 7in x 5ft 1in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Royal Eye Infirmary). Skip to the next section.

Other Floors (Royal Eye Infirmary)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are 0, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are moderate to good.

You are on Entrance (Level 1 - Outpatients Entrance). Skip to the next section.

Entrance (Level 1 - Outpatients Entrance)

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• Entrance Details View
  • This information is for the entrance located on Level 1 of the hospital building, to the left as you exit the lifts.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width with an open extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 87cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width with an open extension leaf.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 87cm.
• Comments View
  • The width of the doors are 137cm with the extension leaf open.

You are on Reception (Level 1 - Outpatients Reception). Skip to the next section.

Reception (Level 1 - Outpatients Reception)

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• Reception View
  • The reception point is located ahead and to the right as you enter the Main Outpatients department.
  • The reception point is approximately 4m (4yd 1ft) from the Outpatients entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.

You are on Department / Service (Children and Young Persons Outpatient Department). Skip to the next section.

Department / Service (Children and Young Persons Outpatient Department)

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• Department / Service Access View
  • The Children and Young Persons Outpatient Department is located on Level 1 of the hospital building.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm (2ft 10in).
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 113cm (3ft 8in).
  • There is level access throughout the department/service.
  • Staff can provide assistance with using any manual doors within the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, consultation rooms, accessible toilet facilities for everyone and standard toilet facilities.
  • There are 7 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Opening Times (Children and Young Persons Outpatient Department). Skip to the next section.

Opening Times (Children and Young Persons Outpatient Department)

• Monday 08:00 - 18:00.
• Tuesday 08:00 - 18:00.
• Wednesday Closed.
• Thursday 08:00 - 18:00.
• Friday 08:00 - 18:00.
• Saturday Closed.
• Sunday Closed.

You are on Waiting Room / Area (Children and Young Persons Outpatient Department). Skip to the next section.

Waiting Room / Area (Children and Young Persons Outpatient Department)

• There is a waiting room / area.
• The waiting room / area is approximately 5m from the Children and Young Persons Outpatient Department entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Consultation / Treatment Room (Consultation Room). Skip to the next section.

Consultation / Treatment Room (Consultation Room)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consulting Room 20.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are light.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are adjustable.

You are on Consultation / Treatment Room (Visual Acuity 7). Skip to the next section.

Consultation / Treatment Room (Visual Acuity 7)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Visual Acuity 7.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are adjustable.

You are on Consultation / Treatment Room (Orthoptic Room 3). Skip to the next section.

Consultation / Treatment Room (Orthoptic Room 3)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Orthoptic Room 3.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are light.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• Some chairs are permanently fixed.
• Some chairs are height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are adjustable.

You are on Parent and Baby Room (Baby Feed). Skip to the next section.

Parent and Baby Room (Baby Feed)

• There is a parent and baby room for public use.
• The parent and baby room is located along the department corridor to the left, opposite the waiting area.
• The parent and baby room is approximately 8m from the Children and Young Persons Outpatient Department entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 91cm (2ft 12in).
• There are disposal facilities in the parent and baby room.
• There is not a wash basin in the parent and baby room.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.

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• Comments View
  • The height of the shelf is 95cm.
  • The height of the hand sanitiser is 132cm.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the department corridor to the left, opposite the waiting area.
  • This accessible toilet is approximately 5m (5yd 1ft) from the Children and Young Persons Outpatient Department entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The visual contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 145cm x 289cm (4ft 9in x 9ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 74cm (2ft 5in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is no dropdown rail.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is high.
  • The visual contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet does not have a backrest or a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 106cm (3ft 6in).
  • The visual contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 149cm (4ft 11in).
  • The visual contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Children and Young Persons Outpatient Department). Skip to the next section.

Standard Toilet(s) (Children and Young Persons Outpatient Department)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located along the department corridor to the left, opposite the waiting area.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 3m from the Children and Young Persons Outpatient Department entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 74cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Royal Eye Infirmary - Day Surgery Unit link (new tab) - click here.
• Royal Eye Infirmary - Main Outpatients Department link (new tab) - click here.
• Royal Eye Infirmary - Urgent Care link (new tab) - click here.